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Nimble

Nimble

Composite Score
8.5 /10
CX Score
8.8 /10
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Category
Nimble
8.5 /10

What is Nimble?

Nimble is a simple, intelligent sales force automation and social CRM solution for small and midsize businesses. It automatically populates rich customer profiles and interaction histories from contact lists, email conversations and social media activity across a range of popular platforms. In addition to contact management and pipeline management features such as deal tracking, tasks and alerts, Nimble includes integrated social listening to keep customer profiles updated. This allows businesses to track which contacts are mentioning, following or engaging with them, or who are celebrating milestones.

Company Details

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Awards & Recognition

Nimble won the following awards in the Customer Relationship Management - Small Business category

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Nimble Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Nimble.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

99 Plan to Renew

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Nimble?

0% Negative
16% Neutral
84% Positive

Pros

  • Respectful
  • Fair
  • Performance Enhancing
  • Saves Time

Feature Ratings

Average 79

Account and Contact Management

84

Collaboration

84

Lead Management

82

Sales Management

81

Telephony and Call Center Management

79

Customer Service Management

79

Marketing Management

77

Quote Contract and Proposal

77

Activity and Workflow Management

76

Analytics and Reporting

74

Mobile

72

Vendor Capability Ratings

Average 77

Business Value Created

81

Ease of Implementation

79

Breadth of Features

79

Availability and Quality of Training

78

Ease of Data Integration

78

Vendor Support

78

Quality of Features

77

Usability and Intuitiveness

77

Ease of IT Administration

76

Ease of Customization

74

Product Strategy and Rate of Improvement

74

Nimble Reviews

Barnaby B.

  • Role: Industry Specific Role
  • Industry: Biotechnology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Best CRM to improve sales.

Likeliness to Recommend

10 /10

What differentiates Nimble from other similar products?

A clever CRM, Nimble skillfully manages a wealth of client knowledge. Its power lies in its capacity to search social networks and take in information. It is utilized for everyday sales activities and stores and delivers real data. Excellent and astonishing aspects of the connection with email systems include the automatic extraction of information from social accounts.

What is your favorite aspect of this product?

I like that it is simple to use and relationship-based, which is well-liked by the organization's workers. I adore how easy and effective its interface is at finding tools. It helps manage and keep an eye on team performance and activities. It's great that it helps with ticket tracking and customer history management when I add a new contact and nimble search social media profiles, which I adore.

What do you dislike most about this product?

Even though this is a fantastic tool, new users may need help syncing emails. They could cut small business costs and increase customer support responsiveness. The application shouldn't include a lengthy list of suggestions or frequently asked queries, as the data may be duplicated. Third-party integrations are only sometimes straightforward.

What recommendations would you give to someone considering this product?

Using dashboards, you can track data in real-time. Emails are sent to customers automatically once their process is complete. Leads are also automatically updated. It's easy to connect with multiple email addresses at once. Because of tagging, we can easily contact the cx. It has an excellent user interface, without question, and unlike in the past, it doesn't automatically disconnect when you interact with them, which is a significant plus.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Fabiana M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Nimble keeps you close to your customers

Likeliness to Recommend

10 /10

What differentiates Nimble from other similar products?

Nimble was presented to us as one of the best CRMs on the market, in view of our customer management issues and to maintain our constant communication, Nimble has reinforced the shortcomings that our company had, optimizing our sales and service processes in a reduced time, besides allowing us to link different tools that perfectly complement who we are as a company. Nimble is incredible when it comes to managing our customer relationships.

What is your favorite aspect of this product?

Excellent pricing plan that fits perfectly with the tools it provides. It has an extensive catalog of communication templates that facilitate the relationship with customers. Nimble gives us a fairly broad overview when viewing our customers, allowing us to section them according to the type of customer, requirement or service provided, which greatly facilitates the information for our statistics.

What do you dislike most about this product?

The interface tends to be a bit difficult when you are starting in Nimble, so it is recommended to provide training to staff to avoid delays and errors. It could have more storage capacity and fluidity when trying to mobilize files or campaigns. Some applications require modifications that are not so easy to make, therefore, some integrations such as O365 should be improved.

What recommendations would you give to someone considering this product?

Nimble represents a great tool that solves many problems in the company, however, there are many aspects that could be improved based on ergonomics of its interface, they should make it a little simpler, and it is necessary to improve compatibility with third-party extensions to facilitate the work and help in the daily development of the company, the web application also leaves much to be desired compared to the desktop.

Pros

  • Reliable
  • Enables Productivity
  • Caring
  • Respectful

Adrian Eli B.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Nimble: Agile and efficient CRM platform

Likeliness to Recommend

10 /10

What differentiates Nimble from other similar products?

Nimble gives you everything you need to organize your contacts. Build relationships, find opportunities and reach your goals, it is the best email marketing tool on the market right now, it has the best scheduling and editing panels and allows us to manage in an organized way all our contacts helping us to identify leads quickly.

What is your favorite aspect of this product?

Nimble is the best for customer and business relationship management. It highlights the use of profiles for potential customers and the relationship with them in a very methodical and organized way. It is very satisfying to work with Nimble despite the high price that comes with maintaining a premium subscription. It is a tool that helps a lot in marketing, but you can also have multiple active emails organized and stored in the cloud, so you will never lose information.

What do you dislike most about this product?

In comparison, Nimble's price is high, though it makes up for everything it offers. The storage is too little for what they charge and it's annoying since we need enough space in the cloud.

What recommendations would you give to someone considering this product?

It simplifies marketing and business sales. In a short time, it helps to start generating business opportunities. It helps to establish a quick communication between customer and seller. Administrative management of cloud hosting no longer slows down. This proposal offers intelligent technology that streamlines and takes care of our maintenance tasks in the cloud, in addition to greatly improving the experience of encrypting information and working with external clouds.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Caring

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