What is Nextiva Contact Center?
Integrated with Nextiva Phone System and the latest generative AI technology, Nextiva Contact Center enables organizations to engage with customers across channels and gives agents the nimble collaboration tools they need to increase first call resolution and improve customer satisfaction.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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97 Likeliness to Recommend
2
Since last award
100 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Nextiva Contact Center?
Pros
- Helps Innovate
- Enables Productivity
- Acts with Integrity
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multi Channel Queue Management
Skills Based Routing
Contact Center Analytics
Workforce Management
Screen Prompts
Knowledge Management
Call Scripting and Call Flow Management
Ticket Management
Contact Center Compliance Management
Call Recording
Multi Channel Intake Integration
Vendor Capability Ratings
Ease of Implementation
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Breadth of Features
Ease of Customization
Quality of Features
Business Value Created
Ease of Data Integration
Usability and Intuitiveness
Ease of IT Administration
Nextiva Contact Center Reviews
Sarah C.
- Role: Operations
- Industry: Not for Profit
- Involvement: Vendor Selection and Purchasing
Submitted May 2024
Best VOIP!
Likeliness to Recommend
What differentiates Nextiva Contact Center from other similar products?
Low cost and very easy to install and use
What is your favorite aspect of this product?
VOIP and voice message feature
What do you dislike most about this product?
None so far
What recommendations would you give to someone considering this product?
You should try to purchase this VOIP. Low cost and never have I ever had any problems using it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Tatum D.
- Role: Operations
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Apr 2024
Easy to use, Great Features
Likeliness to Recommend
What differentiates Nextiva Contact Center from other similar products?
The user-friendly service and overall view of statics on a team and individual scale
What is your favorite aspect of this product?
The possibilities are endless
What do you dislike most about this product?
The time spent speaking with support for anything takes over an hour and only approved admin can call in
What recommendations would you give to someone considering this product?
Your Sales Rep/Account Manager will be your best resource
Pros
- Trustworthy
- Efficient Service
- Caring
- Respectful
Cons
- Wastes Time
Please tell us why you think this review should be flagged.
Jill M.
- Role: Industry Specific Role
- Industry: Insurance
- Involvement: End User of Application
Submitted Mar 2024
Ease of use and user friendly
Likeliness to Recommend
What differentiates Nextiva Contact Center from other similar products?
Nextiva is the main service I have used and familiar with .
What is your favorite aspect of this product?
Ease of use and user friendly. Platform has a great layout. Voicemails are sent to email for easy access.
What do you dislike most about this product?
The App could use a few more features but still functions well.
What recommendations would you give to someone considering this product?
It makes daily work and communication easier and a great logging service for calls.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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