Nextiva Contact Center Logo Award Winner Product Badge
Nextiva Contact Center Logo Award Winner Product Badge
Nextiva Inc

Nextiva Contact Center

8.4 /10
Category
Nextiva Contact Center
8.4 /10

What is Nextiva Contact Center?

Integrated with Nextiva Phone System and the latest generative AI technology, Nextiva Contact Center enables organizations to engage with customers across channels and gives agents the nimble collaboration tools they need to increase first call resolution and improve customer satisfaction.

Company Details


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Awards & Recognition

Nextiva Contact Center won the following awards in the Contact Center as a Service - Midmarket category

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Nextiva Contact Center Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Nextiva Contact Center.

97 Likeliness to Recommend

2
Since last award

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Nextiva Contact Center?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Acts with Integrity
  • Reliable

Feature Ratings

Average 90

Multi Channel Queue Management

93

Skills Based Routing

92

Contact Center Analytics

92

Workforce Management

92

Screen Prompts

90

Knowledge Management

90

Call Scripting and Call Flow Management

89

Ticket Management

88

Contact Center Compliance Management

88

Call Recording

87

Multi Channel Intake Integration

87

Vendor Capability Ratings

Average 91

Ease of Implementation

94

Product Strategy and Rate of Improvement

93

Availability and Quality of Training

93

Vendor Support

93

Breadth of Features

91

Ease of Customization

91

Quality of Features

91

Business Value Created

90

Ease of Data Integration

90

Usability and Intuitiveness

88

Ease of IT Administration

86

Nextiva Contact Center Reviews

Sarah C.

  • Role: Operations
  • Industry: Not for Profit
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted May 2024

Best VOIP!

Likeliness to Recommend

10 /10

What differentiates Nextiva Contact Center from other similar products?

Low cost and very easy to install and use

What is your favorite aspect of this product?

VOIP and voice message feature

What do you dislike most about this product?

None so far

What recommendations would you give to someone considering this product?

You should try to purchase this VOIP. Low cost and never have I ever had any problems using it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Tatum D.

  • Role: Operations
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Easy to use, Great Features

Likeliness to Recommend

8 /10

What differentiates Nextiva Contact Center from other similar products?

The user-friendly service and overall view of statics on a team and individual scale

What is your favorite aspect of this product?

The possibilities are endless

What do you dislike most about this product?

The time spent speaking with support for anything takes over an hour and only approved admin can call in

What recommendations would you give to someone considering this product?

Your Sales Rep/Account Manager will be your best resource

Pros

  • Trustworthy
  • Efficient Service
  • Caring
  • Respectful

Cons

  • Wastes Time

Jill M.

  • Role: Industry Specific Role
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Ease of use and user friendly

Likeliness to Recommend

10 /10

What differentiates Nextiva Contact Center from other similar products?

Nextiva is the main service I have used and familiar with .

What is your favorite aspect of this product?

Ease of use and user friendly. Platform has a great layout. Voicemails are sent to email for easy access.

What do you dislike most about this product?

The App could use a few more features but still functions well.

What recommendations would you give to someone considering this product?

It makes daily work and communication easier and a great logging service for calls.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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