NetSuite CRM Logo Award Winner Product Badge
NetSuite CRM Logo Award Winner Product Badge
NetSuite

NetSuite CRM

8.6 /10
Category
NetSuite CRM
8.6 /10

What is NetSuite CRM?

NetSuite Customer Relationship Management (CRM) software is the only cloud solution that delivers a real-time 360-degree view of your customer. NetSuite CRM provides a seamless flow of information across the entire customer lifecycle from lead through to opportunity, sales order, fulfillment, renewal, upsell, cross-sell, and support. In addition to traditional CRM capabilities like SFA, customer support and marketing automation, NetSuite CRM delivers quotes, order management, commissions, sales forecasting and integrated Ecommerce capabilities.

Company Details


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Awards & Recognition

NetSuite CRM won the following awards in the Customer Relationship Management - Midmarket category

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NetSuite CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NetSuite CRM.

87 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NetSuite CRM?

0% Negative
8% Neutral
92% Positive

Pros

  • Respectful
  • Transparent
  • Trustworthy
  • Client Friendly Policies

Feature Ratings

Average 84

Lead Management

87

Activity and Workflow Management

86

Collaboration

85

Analytics and Reporting

84

Account and Contact Management

83

Sales Management

82

Customer Service Management

82

Mobile

81

Telephony and Call Center Management

80

Quote Contract and Proposal

77

Marketing Management

75

Vendor Capability Ratings

Average 82

Business Value Created

85

Breadth of Features

84

Ease of Data Integration

84

Product Strategy and Rate of Improvement

83

Quality of Features

82

Ease of IT Administration

81

Ease of Customization

81

Usability and Intuitiveness

81

Ease of Implementation

81

Vendor Support

79

Availability and Quality of Training

78

NetSuite CRM Reviews

Prince S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

Lead Capturing is easy ROI calculation

Likeliness to Recommend

7 /10

What differentiates NetSuite CRM from other similar products?

Easy of use , Integration is not required when we use NetSuite ERP, Lead capture is easy .

What is your favorite aspect of this product?

Budgeting and Lead to Cash cycle

What do you dislike most about this product?

Integration with calling system Lack of Marketing Templates

What recommendations would you give to someone considering this product?

Suitable for Mid Level company to use an full ERP like P2P, O2C, R2R etc.,

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Respectful

Devashish K.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Outstanding product Simple to operate

Likeliness to Recommend

10 /10

What differentiates NetSuite CRM from other similar products?

offers enhanced scalability dashboards to meet specific business needs Sales and marketing teams can access up-to-date information

What is your favorite aspect of this product?

Outstanding product Simple to operate

What do you dislike most about this product?

No, not exactly

What recommendations would you give to someone considering this product?

offers enhanced scalability dashboards to meet specific business needs Outstanding product Simple to operate

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Kalikiri S.

  • Role: Finance
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2024

All in one features app for finance management

Likeliness to Recommend

9 /10

What differentiates NetSuite CRM from other similar products?

highly customizable and workflows

What is your favorite aspect of this product?

Automation and Mobile. with the mobile GUI, the data can filled and approved easily from phone or iPad which take the less time to complete the task

What do you dislike most about this product?

The cost of using this product is too high. may not fit for small business with limited budget. so this app is only meant for enterprise business use.

What recommendations would you give to someone considering this product?

it may not best choice for business with limited customer interactions.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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