What is NetSuite CRM?
NetSuite Customer Relationship Management (CRM) software is the only cloud solution that delivers a real-time 360-degree view of your customer. NetSuite CRM provides a seamless flow of information across the entire customer lifecycle from lead through to opportunity, sales order, fulfillment, renewal, upsell, cross-sell, and support. In addition to traditional CRM capabilities like SFA, customer support and marketing automation, NetSuite CRM delivers quotes, order management, commissions, sales forecasting and integrated Ecommerce capabilities.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
98 Plan to Renew
84 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love NetSuite CRM?
Pros
- Respectful
- Transparent
- Trustworthy
- Client Friendly Policies
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Activity and Workflow Management
Collaboration
Analytics and Reporting
Account and Contact Management
Sales Management
Customer Service Management
Mobile
Telephony and Call Center Management
Quote Contract and Proposal
Marketing Management
Vendor Capability Ratings
Business Value Created
Breadth of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Quality of Features
Ease of IT Administration
Ease of Customization
Usability and Intuitiveness
Ease of Implementation
Vendor Support
Availability and Quality of Training
NetSuite CRM Reviews
Prince S.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Sep 2024
Lead Capturing is easy ROI calculation
Likeliness to Recommend
What differentiates NetSuite CRM from other similar products?
Easy of use , Integration is not required when we use NetSuite ERP, Lead capture is easy .
What is your favorite aspect of this product?
Budgeting and Lead to Cash cycle
What do you dislike most about this product?
Integration with calling system Lack of Marketing Templates
What recommendations would you give to someone considering this product?
Suitable for Mid Level company to use an full ERP like P2P, O2C, R2R etc.,
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Respectful
Please tell us why you think this review should be flagged.
Devashish K.
- Role: Sales Marketing
- Industry: Banking
- Involvement: End User of Application
Submitted Sep 2024
Outstanding product Simple to operate
Likeliness to Recommend
What differentiates NetSuite CRM from other similar products?
offers enhanced scalability dashboards to meet specific business needs Sales and marketing teams can access up-to-date information
What is your favorite aspect of this product?
Outstanding product Simple to operate
What do you dislike most about this product?
No, not exactly
What recommendations would you give to someone considering this product?
offers enhanced scalability dashboards to meet specific business needs Outstanding product Simple to operate
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Kalikiri S.
- Role: Finance
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2024
All in one features app for finance management
Likeliness to Recommend
What differentiates NetSuite CRM from other similar products?
highly customizable and workflows
What is your favorite aspect of this product?
Automation and Mobile. with the mobile GUI, the data can filled and approved easily from phone or iPad which take the less time to complete the task
What do you dislike most about this product?
The cost of using this product is too high. may not fit for small business with limited budget. so this app is only meant for enterprise business use.
What recommendations would you give to someone considering this product?
it may not best choice for business with limited customer interactions.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
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