Miro Customer Reviews 2026 | Idea Management

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Miro

Composite Score

8.9 /10

CX Score

9.2 /10

151 Reviews Write a Review

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What is Miro?

Miro is a fast, free, and simple-to-use online whiteboard built to help you collaborate with others any time, anywhere. Miro is the online collaborative whiteboard platform that enables distributed teams to work effectively together, from running brainstorming sessions and workshops to planning projects, from designing new products and services to facilitating agile ceremonies.

Company Details

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Awards & Recognition

Miro won the following awards in the Idea Management category

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2024 Data Quadrant Champion

2024

4 Top Rated Capabilities

2 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

2023 Data Quadrant Champion

2023

6 Top Rated Capabilities

5 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

2022 Data Quadrant Champion

2022

7 Top Rated Capabilities

12 Top Rated Features

2022

Miro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Miro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

97 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Miro?

2% Negative

3% Neutral

95% Positive

Pros

Reliable
Trustworthy
Saves Time
Performance Enhancing

Feature Ratings

Average 85

Social Collaboration

Idea Capture

Application Integration

Notifications

Data Export and Import

Idea Scoring / Evaluation

Idea Segmentation

Role-Based Access

Dashboards, Analytics and Reporting

Idea Funnel

Multiple Language Support

Vendor Capability Ratings

Average 85

Quality of Features

Ease of Implementation

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

Also Featured in...

Whiteboard Software

Score 8.9

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Miro Reviews

Aviral J.

Role: Sales Marketing
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Scope for improvement.

Likeliness to Recommend

5 /10

What differentiates Miro from other similar products?

Miro easier to use, set up, and administer.

What is your favorite aspect of this product?

I love that's it's free and makes it simple and quick to collaborate.

What do you dislike most about this product?

Hard to consume mock walk throughs and make changes as a consumption user.

What recommendations would you give to someone considering this product?

Try your hand at FigJam before considering miro.

Pros

Performance Enhancing
Helps Innovate
Continually Improving Product
Reliable

Joshua M.

Role: Operations
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Miro keeps you organized, worth what you pay for.

Likeliness to Recommend

9 /10

What differentiates Miro from other similar products?

Strategic planning, webinars, and the creation of business model strategies Remote team cooperation, visual study organization, graphical display of data and relationships, and extremely ordered collaborative contributions from team members Database design, project management, and student teaching are all possibilities. Because it gives an excellent method to distinguish the date over time, I've even used it for highly critical presentations on legal and financial problems.

What is your favorite aspect of this product?

It is naturally built as an endless whiteboard that can be expanded with grids or merely a white backdrop as desired. There are two switchable tool sets and built-in tools for meetings, brainstorming, and even constructing databases. This item provided my staff with incredible comfort and order. Since the beginning of the current epidemic, we have been actively contemplating ideas. Miro, in conjunction with Zoom and its conference rooms, has enabled us to create and execute compelling, high-impact events. They are meticulously planned, arranged, and carried out; all of this is worthwhile.

What do you dislike most about this product?

There are features that are regularly updated (which is excellent), but there are also unintended consequences that come with adding these features. They normally recover rapidly. The most crucial thing is to instruct my clients to go into their settings and enable the chat option. There should be a message at the top explaining what they need to do in order for the chat functionality to function.

What recommendations would you give to someone considering this product?

I encourage using it since it is an innovative and extremely effective device that is simple to use and works anytime you need it. Play around with Miro because it has a lot of use cases and can be tricky at times.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Edwin G.

Role: Information Technology
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2022

Great software for a collaborative teamwork

Likeliness to Recommend

8 /10

What differentiates Miro from other similar products?

There are not so many team collaboration software solutions on the market, and you think about it Miro is definitely number 1 - I believe it can be states as the leader of its sector

What is your favorite aspect of this product?

Ability to create complex diagrams and scheme in real-time with your team while working remotely

What do you dislike most about this product?

I believe that the UI could be better - looks slightly outdated

What recommendations would you give to someone considering this product?

If you are working in a remote team and you can't meet at the office to draw on a board all togehter - I would definitely recommend you to give it try and explore Miro.

Pros

Reliable
Unique Features
Saves Time
Helps Innovate

Miro

What is Miro?

Company Details

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Awards & Recognition

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

Miro Ratings

87 Likeliness to Recommend

97 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Miro?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Social Collaboration Connects users via social media features such as instant messaging, chats or comments and allow users to tag people, or use the like function to vote.

Idea Capture Ability to collect details such as names, description, attachments, videos etc. from users to give context on ideas.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Notifications Get daily, weekly or monthly email or real-time notifications to stay informed on updates to your ideas.

Data Export and Import Allows for multiple export and import options such as CSV, XLSX, XML, Jason, or PDF.

Idea Scoring / Evaluation Ability to create customizable rating criteria and evaluate and/or score ideas.

Idea Segmentation The ability to create and analyze discrete segments of ideas based on user-defined criteria or variables.

Role-Based Access Enable different levels of access based on role e.g. assign administrators, moderators, idea owners and assign individuals to teams/user groups.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Idea Funnel Ability to visually see ideas based on pre-defined phases or stages.

Multiple Language Support Support of multiple languages, including double-byte languages.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

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Whiteboard Software

Miro Reviews

Aviral J.

Scope for improvement.

Likeliness to Recommend

Pros

Joshua M.

Miro keeps you organized, worth what you pay for.

Likeliness to Recommend

Pros

Edwin G.

Great software for a collaborative teamwork

Likeliness to Recommend

Pros

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Feature Ratings

Social Collaboration

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Data Export and Import

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Role-Based Access

Dashboards, Analytics and Reporting

Idea Funnel

Multiple Language Support

Vendor Capability Ratings

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Product Strategy and Rate of Improvement

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