What is Microsoft Dynamics 365 for Customer Service?
To accelerate your digital transformation, you need a new type of business application. One that breaks down the silos between CRM and ERP, that’s powered by data and intelligence, and helps capture new business opportunities. That’s Microsoft Dynamics 365.
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Real user data aggregated to summarize the product performance and customer experience.
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80 Likeliness to Recommend
1
Since last award
93 Plan to Renew
1
Since last award
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Dynamics 365 for Customer Service?
Pros
- Respectful
- Reliable
- Continually Improving Product
- Helps Innovate
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Customer Self Service Capabilities
Analytics and Reporting
Intelligent Search
Customer Service Knowledge Management
Agent Collaboration
Customer Service Workflow Management
Contact Center Integration
Customer Community Management
Mobile Customer Care
Agent Scripting
Multi Channel Support
Vendor Capability Ratings
Ease of IT Administration
Product Strategy and Rate of Improvement
Quality of Features
Ease of Data Integration
Breadth of Features
Business Value Created
Ease of Customization
Availability and Quality of Training
Ease of Implementation
Usability and Intuitiveness
Vendor Support
Microsoft Dynamics 365 for Customer Service Reviews
Naveen S.
- Role: Consultant
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Great and Easy to Use
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 for Customer Service from other similar products?
The standout aspect of Microsoft Dynamics 365 for Customer Service lies in its seamless integration with the entire suite of Microsoft products. Since transitioning to Microsoft, we've migrated our entire suite of tools, and I'm particularly impressed by how effortlessly Dynamics 365 forms integrate with other Microsoft applications. This seamless integration gives us a significant advantage over using disparate solutions, such as those offered by Google.
What is your favorite aspect of this product?
Forms Pro provides a powerful tool for analyzing responses and uncovering valuable insights by correlating related responses. Its strength lies in integration, seamlessly recording responses in Google Sheets, SharePoint, or Flow. Additionally, it offers push notifications for submitted or approved Cognito responses. This integration capability enhances collaboration and ensures data accessibility across platforms, ultimately enabling more informed decision-making and driving impactful results.
What do you dislike most about this product?
While Microsoft 365 Customer Voice may lack some features found in other insights tracking tools, its integration with the broader Microsoft ecosystem offers significant advantages. With ongoing development, it has the potential to bridge these gaps and become a comprehensive solution for gathering and analyzing customer feedback.
What recommendations would you give to someone considering this product?
Here are recommendations for someone considering Microsoft 365 Customer Voice: Assess your needs and objectives. Explore integration with existing systems. Understand features and limitations. Plan for implementation carefully.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Vendor Management
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2024
Customization is key. Software is easy to use.
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Effective Service
Ali Hamza (.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2024
Fantastic and user friendly
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 for Customer Service from other similar products?
Its smooth and easy to use. very effective.
What is your favorite aspect of this product?
Numerous data available Like the products can be seen which we have on our website
What do you dislike most about this product?
a bit slower
What recommendations would you give to someone considering this product?
needs a strong and high speed internet at all time
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity