4/11 in Customer Service Management

Response
Distribution
99Reviews

Microsoft

Microsoft Dynamics 365 for Customer Service

To accelerate your digital transformation, you need a new type of business application. One that breaks down the silos between CRM and ERP, that’s powered by data and intelligence, and helps capture new business opportunities. That’s Microsoft Dynamics 365.

7.6

Composite Score

Composite
Score

7.9

CX Score

CX
Score

+81

Emotional Footprint

Emotional
Footprint

76%

Likeliness to Recommend

Likeliness
to Recommend

4/11 in Customer Service Management

Response
Distribution
99Reviews
Category Features
  • Agent Collaboration
  • |
  • Agent Scripting
  • |
  • Analytics and Reporting
  • |
  • Contact Center Integration
  • |
  • Customer Community Management
  • |
  • Customer Self Service Capabilities
  • |
  • Customer Service Knowledge Management
  • |
  • Customer Service Workflow Management
  • |
  • Intelligent Search
  • |
  • Mobile Customer Care
  • |
  • Multi Channel Support

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  • Feature and Vendor Capability Breakdown
  • Version and Module Satisfaction Levels
  • Comparisons by Organization Size, Usage, and Role
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Product Reviews

  • -
  • 1
  • 2
  • 3
  • 4
Recommends
10/10

Information Technology

Its a product with amazing quality!

Vendor Capability Satisfaction

  • 3
  • Availability and Quality of Training
  • 3
  • Breadth of Features
  • 4
  • Business Value Created
  • 3
  • Ease of Customization
  • 4
  • Ease of Data Integration
  • 3
  • Ease of Implementation
  • 3
  • Ease of IT Administration
  • 4
  • Product Strategy and Rate of Improvement
  • 3
  • Quality of Features
  • 4
  • Usability and Intuitiveness
  • 3
  • Vendor Support

Product Feature Satisfaction

  • 4
  • Agent Collaboration
  • 3
  • Agent Scripting
  • 4
  • Analytics and Reporting
  • 3
  • Contact Center Integration
  • 4
  • Customer Community Management
  • 4
  • Customer Self-Service Capabilities
  • 4
  • Customer Service Knowledge Management
  • 3
  • Customer Service Workflow Management
  • 4
  • Intelligent Search
  • 4
  • Mobile Customer Care
  • 3
  • Multi-Channel Support
Recommends
10/10

Information Technology

Its a product with amazing quality!

Vendor Capability Satisfaction

  • 3
  • 3
  • 4
  • 3
  • 4
  • 3
  • 3
  • 4
  • 3
  • 4
  • 3

Product Feature Satisfaction

  • 4
  • Agent Collaboration
  • 3
  • Agent Scripting
  • 4
  • Analytics and Reporting
  • 3
  • Contact Center Integration
  • 4
  • Customer Community Management
  • 4
  • Customer Self Service Capabilities
  • 4
  • Customer Service Knowledge Management
  • 3
  • Customer Service Workflow Management
  • 4
  • Intelligent Search
  • 4
  • Mobile Customer Care
  • 3
  • Multi Channel Support