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Microsoft Corporation

Microsoft Dynamics 365

Composite Score

7.8 /10

CX Score

7.9 /10

77 Reviews Write a Review

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What is Microsoft Dynamics 365?

Dynamics 365 (previously Microsoft Dynamics 365 ERP) offers AI-powered ERP and CRM applications to help you better manage sales, service, finance, and supply chain operations. Use them individually or together to connect teams, processes, and data for improved efficiency and new insights.

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Awards & Recognition

Microsoft Dynamics 365 won the following awards in the Enterprise Resource Planning - Enterprise category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation

Latest Award, 2025

2025 Data Quadrant Champion

2025

9 Top Rated Capabilities

9 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

10 Top Rated Capabilities

9 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

11 Top Rated Capabilities

8 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Champion

2022

8 Top Rated Capabilities

4 Top Rated Features

2022

Microsoft Dynamics 365 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Dynamics 365.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

4
Since last award

88 Plan to Renew

4
Since last award

78 Satisfaction of Cost Relative to Value

5
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Dynamics 365?

4% Negative

11% Neutral

85% Positive

Pros

Helps Innovate
Enables Productivity
Efficient Service
Respectful

Feature Ratings

Average 82

Accounting and Financial Management

Analytics and Reporting

Customer Relationship Management

Supply Chain Management

Job and Project Management

Industry Specific Capabilities

Governance Risk and Compliance

Procurement Management

Service Management

BI and Performance Management

Human Capital Management

Vendor Capability Ratings

Average 76

Breadth of Features

Business Value Created

Ease of Implementation

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization

Vendor Support

Ease of Data Integration

Product Strategy and Rate of Improvement

Also Featured in...

Supply Chain Management

Score 8.0

View Microsoft Dynamics 365 in this category (opens in a new tab)

Core Financial Management

Score 7.8

View Microsoft Dynamics 365 in this category (opens in a new tab)

Microsoft Dynamics 365 Reviews

SAMIDHA G.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2025

ERP and CRM system in one Application

Likeliness to Recommend

10 /10

What differentiates Microsoft Dynamics 365 from other similar products?

It allows to manage all the data like finance, customer support easily with best process.

What is your favorite aspect of this product?

Automated workflow, the process used for finance data

What do you dislike most about this product?

Till now I didn't see any dislike in the application.

What recommendations would you give to someone considering this product?

Best software to use for ERP and CRM in one platform. Very recommended, it will minimize and easy your daily routine task.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Temitope O.

Role: Finance
Industry: Retail
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Feb 2025

Scalable ERP with Strong Microsoft Integration.

Likeliness to Recommend

9 /10

What differentiates Microsoft Dynamics 365 from other similar products?

Microsoft Dynamics 365 ERP differentiates itself with its modular structure, deep Microsoft ecosystem integration, and AI-driven automation.

What is your favorite aspect of this product?

My favorite aspect of Microsoft Dynamics 365 ERP is its seamless integration with the Microsoft ecosystem and modular approach. Unlike traditional ERP systems, it allows businesses to adopt only the modules they need (Finance, Supply Chain, HR, etc.) and scale as they grow.

What do you dislike most about this product?

Its complex setup and customization challenges. While it offers flexibility, configuring the right modules, integrations, and workflows often requires extensive planning and third-party support.

What recommendations would you give to someone considering this product?

Choose the Right Modules – Unlike traditional ERPs, Dynamics 365 is modular. Start with what you need (Finance, Supply Chain, HR, etc.) and expand as your business grows.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Neeraj G.

Role: Consultant
Industry: Telecommunications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

Good ERP tool covering all business aspects.

Likeliness to Recommend

7 /10

What differentiates Microsoft Dynamics 365 from other similar products?

Provides a comprehensive functionality, highly scalable and cloud based platform

What is your favorite aspect of this product?

The way it leverages analytics and AI providing detail dashboards and reports. high in compliance and security

What do you dislike most about this product?

Complex to implement requiring significant time and expertise.

What recommendations would you give to someone considering this product?

It provides real time supply chain visiblity, saves cost and helps in improving decision making.

Pros

Helps Innovate
Continually Improving Product
Efficient Service
Effective Service

Microsoft Dynamics 365

What is Microsoft Dynamics 365?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

Microsoft Dynamics 365 Ratings

80 Likeliness to Recommend

4 Since last award

88 Plan to Renew

4 Since last award

78 Satisfaction of Cost Relative to Value

5 Since last award

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Microsoft Dynamics 365?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Accounting and Financial Management Includes accounting and finance functions such as general ledger, accounts payable, and accounts receivable.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Customer Relationship Management Includes sales order management functions such as quotes, contract, marketing, and automation.

Supply Chain Management Includes all aspects of logistics, distribution, and inventory management, as well as warehouse and shipping, order promising, and asset management.

Job and Project Management Includes all aspects of project planning management, costing and billing, resource management and controls, and product data management.

Industry Specific Capabilities Includes all unmentioned industry specific modules and capabilities related to the primary industry of your company.

Governance Risk and Compliance Includes governance, risk management, compliance, security management, controls and audit.

Procurement Management Includes purchasing and procurement management, as well as supplier management and optimization.

Service Management Includes all aspects of service management, service orders, requests, field service and contracts.

BI and Performance Management Includes all aspects of reporting and BI analytics, as well as planning and optimization.

Human Capital Management Includes employee management functions such as recruiting, payroll, development and performance management.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Supply Chain Management

Core Financial Management

Microsoft Dynamics 365 Reviews

SAMIDHA G.

ERP and CRM system in one Application

Likeliness to Recommend

Pros

Temitope O.

Scalable ERP with Strong Microsoft Integration.

Likeliness to Recommend

Pros

Neeraj G.

Good ERP tool covering all business aspects.

Likeliness to Recommend

Pros

Most Popular Microsoft Dynamics 365 Comparisons

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4
Since last award

4
Since last award

5
Since last award

Feature Ratings

Accounting and Financial Management

Analytics and Reporting

Customer Relationship Management

Supply Chain Management

Job and Project Management

Industry Specific Capabilities

Governance Risk and Compliance

Procurement Management

Service Management

BI and Performance Management

Human Capital Management

Vendor Capability Ratings

Breadth of Features

Business Value Created

Ease of Implementation

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization

Vendor Support

Ease of Data Integration

Product Strategy and Rate of Improvement