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Microsoft Corporation

Microsoft Authenticator

Composite Score

8.8 /10

CX Score

9.2 /10

278 Reviews Write a Review

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What is Microsoft Authenticator?

Conveniently and securely sign in to all your online accounts using multifactor authentication, passwordless sign-in or password autofill with Microsoft Authenticator. With this free app, you can sign in to your personal or work/school Microsoft account without using a password. You’ll use a fingerprint, face recognition, or a PIN for security.

Company Details

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Awards & Recognition

Microsoft Authenticator won the following awards in the Multi-Factor Authentication category

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2026 Data Quadrant Champion

Latest Award, 2026

1 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2026

Microsoft Authenticator Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Authenticator.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Authenticator?

1% Negative

3% Neutral

96% Positive

Pros

Reliable
Security Protects
Efficient Service
Respectful

Feature Ratings

Average 82

OTP Authentication

Multi-Device Protection

Biometrics Authentication

Email Authentication

Role and User Management

Role-Based Multi-Factor Authentication

Browser Push Notifications

Soft Token Authentication

Phishing Resistance MFA

Hard Token Authentication

Adaptive Authentication (Risk-based)

Vendor Capability Ratings

Average 80

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Quality of Features

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Availability and Quality of Training

Microsoft Authenticator Reviews

Anudeep N.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2025

Securized authenticator

Likeliness to Recommend

10 /10

What differentiates Microsoft Authenticator from other similar products?

The product has better security authentications than others . It provides the location of the accessed device with different verification code which enables higher security for applications.

What is your favorite aspect of this product?

It is not more complex application which is so compact and lightweight to the system. Where this authenticator provides easy notifications to the registered mobiles which makes easy and secured authentication.

What do you dislike most about this product?

The initial onboarding to this product is too complex we don't know how to enable it and the process for registering our devices is tough enough.

What recommendations would you give to someone considering this product?

Increasing UI which helps to interact easily to the end user and providing a right guidance while onboarding.

Pros

Trustworthy
Effective Service
Client Friendly Policies
Fair

Gaurav M.

Role: Information Technology
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2025

fab product

Likeliness to Recommend

10 /10

What differentiates Microsoft Authenticator from other similar products?

two-factor authentication (2FA) for Microsoft accounts and Azure Active Directory, and easy approval, and multi-platform compatibility

What is your favorite aspect of this product?

passwordless sign-in ,highly secure and convenient way to access accounts

What do you dislike most about this product?

nothing at this point of time

What recommendations would you give to someone considering this product?

they can go for it if required

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Brown G.

Role: Information Technology
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

Offers top-notch services

Likeliness to Recommend

8 /10

What differentiates Microsoft Authenticator from other similar products?

Their user-friendly interface, multi-device support feature; that I can use the app on multi device for convenience and flexibility. I can also easily back up and restore my authenticator codes. And promote passwordsless logins with biometrics authentication. Their customer service always there when I have issues.

What is your favorite aspect of this product?

Password vault feature that allows me securely store my passwords, debit cards, and addresses and autofill for various website and apps.

What do you dislike most about this product?

It doesn't allow the use of facial recognition for authentication

What recommendations would you give to someone considering this product?

Try it out; the excellent services will make your time worthwhile.

Pros

Unique Features
Security Protects
Helps Innovate
Continually Improving Product

Microsoft Authenticator

What is Microsoft Authenticator?

Company Details

Need Assistance?

Awards & Recognition

2026 Data Quadrant Champion

Microsoft Authenticator Ratings

89 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Microsoft Authenticator?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

OTP Authentication Ability to send users a one-time password (OTP) via SMS or call.

Multi-Device Protection The ability to support authentication on different devices such as mobile, tablet or desktops.

Biometrics Authentication Use of Touch ID fingerprint verification, voice recognition or retina scanning that is used to authenticate user access.

Email Authentication Ability to send a verification link or code via email.

Role and User Management Enable different levels of access and permissions based on role.

Role-Based Multi-Factor Authentication Ability to manage privileged accounts having access to sensitive data and reinforce security.

Browser Push Notifications Ability to push the verification code to the browser to help in the authentication process.

Soft Token Authentication Ability to use digital alternative to authenticate like OTP, Email, Biometrics, Browser Push Notification

Phishing Resistance MFA Ability to implement authentication methods that can withstand phishing attacks

Hard Token Authentication Use of a small hardware devices such as a key fob or card that generates a one-time password to authenticate.

Adaptive Authentication (Risk-based) It accounts real-time context and behaviour such as location, time stamps, device, and connection type

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Microsoft Authenticator Reviews

Anudeep N.

Securized authenticator

Likeliness to Recommend

Pros

Gaurav M.

fab product

Likeliness to Recommend

Pros

Brown G.

Offers top-notch services

Likeliness to Recommend

Pros

1
Since last award

Feature Ratings

OTP Authentication

Multi-Device Protection

Biometrics Authentication

Email Authentication

Role and User Management

Role-Based Multi-Factor Authentication

Browser Push Notifications

Soft Token Authentication

Phishing Resistance MFA

Hard Token Authentication

Adaptive Authentication (Risk-based)

Vendor Capability Ratings

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Quality of Features

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Availability and Quality of Training