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Microsoft Corporation

Microsoft Authenticator

Composite Score

8.8 /10

CX Score

9.2 /10

268 Reviews Write a Review

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What is Microsoft Authenticator?

Conveniently and securely sign in to all your online accounts using multifactor authentication, passwordless sign-in or password autofill with Microsoft Authenticator. With this free app, you can sign in to your personal or work/school Microsoft account without using a password. You’ll use a fingerprint, face recognition, or a PIN for security.

Company Details

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Awards & Recognition

Microsoft Authenticator won the following awards in the Multi-Factor Authentication category

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2026 Data Quadrant Champion

Latest Award, 2026

1 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2026

Microsoft Authenticator Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Authenticator.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Authenticator?

1% Negative

3% Neutral

96% Positive

Pros

Reliable
Efficient Service
Respectful
Fair

Feature Ratings

Average 83

OTP Authentication

Multi-Device Protection

Biometrics Authentication

Email Authentication

Role and User Management

Role-Based Multi-Factor Authentication

Browser Push Notifications

Soft Token Authentication

Hard Token Authentication

Adaptive Authentication (Risk-based)

Phishing Resistance MFA

Vendor Capability Ratings

Average 80

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization

Microsoft Authenticator Reviews

Zukie S.

Role: Public Sector
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

Microsoft user friendly and easy to follow

Likeliness to Recommend

7 /10

What differentiates Microsoft Authenticator from other similar products?

Microsoft is user friendly makes one feels safe when using their application because of the validation processes are very tight and cannot be easily cracked by scammers or intruders compared to biometrics only as people can easily copy those now using technology . Google has multiple verification option but they make it easy for one to easily change this option and still maintains safety of the client I a m sure Microsoft can take look into the multple verification using the app in another device issues especially when that devise is no loner available

What is your favorite aspect of this product?

User friendly and safety

What do you dislike most about this product?

Internet access needed to receive the authentication message in another device or app in order to gain access to Microsoft Teams etc ,,

What recommendations would you give to someone considering this product?

its a good product m safe and user friendly but its wise to install the app for verification in a device with intent access

Pros

Unique Features
Helps Innovate
Continually Improving Product
Reliable

Shruti J.

Role: Consultant
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

Multi-device authenticator.

Likeliness to Recommend

9 /10

What differentiates Microsoft Authenticator from other similar products?

It can be used in Multi device at a time with all securities taken care of.

What is your favorite aspect of this product?

User friendly features which it's easy to use.

What do you dislike most about this product?

Sometimes it takes time to login after rebooting the device.

What recommendations would you give to someone considering this product?

Best authenticator to be used especially when securities are concerned.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Unique Features

Darshan C.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2024

Nice product

Likeliness to Recommend

8 /10

What differentiates Microsoft Authenticator from other similar products?

Microsoft Authenticator provides additional features like password management, payment card storage, address management, and Verified IDs, while Google Authenticator focuses solely on generating authentication codes.

What is your favorite aspect of this product?

As a way to verify sign-in if you forget your password.As the only way to sign in - just tap an approval on your phone to sign in. This is called going passwordless.

What do you dislike most about this product?

Sometimes the apple watch app loses sync with the mobile app meaning authentication fails. The apple watch app can also be a little slow to respond at times.

What recommendations would you give to someone considering this product?

I will highly recommend that you leverage the rollout controls and deploy these exciting security upgrades.

Pros

Continually Improving Product
Reliable
Effective Service
Saves Time

Microsoft Authenticator

What is Microsoft Authenticator?

Company Details

Need Assistance?

Awards & Recognition

2026 Data Quadrant Champion

Microsoft Authenticator Ratings

89 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Microsoft Authenticator?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

OTP Authentication Ability to send users a one-time password (OTP) via SMS or call.

Multi-Device Protection The ability to support authentication on different devices such as mobile, tablet or desktops.

Biometrics Authentication Use of Touch ID fingerprint verification, voice recognition or retina scanning that is used to authenticate user access.

Email Authentication Ability to send a verification link or code via email.

Role and User Management Enable different levels of access and permissions based on role.

Role-Based Multi-Factor Authentication Ability to manage privileged accounts having access to sensitive data and reinforce security.

Browser Push Notifications Ability to push the verification code to the browser to help in the authentication process.

Soft Token Authentication Ability to use digital alternative to authenticate like OTP, Email, Biometrics, Browser Push Notification

Hard Token Authentication Use of a small hardware devices such as a key fob or card that generates a one-time password to authenticate.

Adaptive Authentication (Risk-based) It accounts real-time context and behaviour such as location, time stamps, device, and connection type

Phishing Resistance MFA Ability to implement authentication methods that can withstand phishing attacks

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Microsoft Authenticator Reviews

Zukie S.

Microsoft user friendly and easy to follow

Likeliness to Recommend

Pros

Shruti J.

Multi-device authenticator.

Likeliness to Recommend

Pros

Darshan C.

Nice product

Likeliness to Recommend

Pros

Most Popular Microsoft Authenticator Comparisons

Google Authenticator

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JumpCloud

1
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Feature Ratings

OTP Authentication

Multi-Device Protection

Biometrics Authentication

Email Authentication

Role and User Management

Role-Based Multi-Factor Authentication

Browser Push Notifications

Soft Token Authentication

Hard Token Authentication

Adaptive Authentication (Risk-based)

Phishing Resistance MFA

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization