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Microsoft Corporation

Microsoft Authenticator

Composite Score

8.8 /10

CX Score

9.2 /10

268 Reviews Write a Review

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What is Microsoft Authenticator?

Conveniently and securely sign in to all your online accounts using multifactor authentication, passwordless sign-in or password autofill with Microsoft Authenticator. With this free app, you can sign in to your personal or work/school Microsoft account without using a password. You’ll use a fingerprint, face recognition, or a PIN for security.

Company Details

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Awards & Recognition

Microsoft Authenticator won the following awards in the Multi-Factor Authentication category

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2026 Data Quadrant Champion

Latest Award, 2026

1 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2026

Microsoft Authenticator Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Authenticator.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Authenticator?

1% Negative

3% Neutral

96% Positive

Pros

Reliable
Efficient Service
Respectful
Fair

Feature Ratings

Average 83

OTP Authentication

Multi-Device Protection

Biometrics Authentication

Email Authentication

Role and User Management

Role-Based Multi-Factor Authentication

Browser Push Notifications

Soft Token Authentication

Hard Token Authentication

Adaptive Authentication (Risk-based)

Phishing Resistance MFA

Vendor Capability Ratings

Average 80

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization

Microsoft Authenticator Reviews

CA Mansi A.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2024

Try it once

Likeliness to Recommend

8 /10

What differentiates Microsoft Authenticator from other similar products?

User friendly interface

What is your favorite aspect of this product?

connection to multi devices

What do you dislike most about this product?

Time lag of notification

What recommendations would you give to someone considering this product?

Definitely give it a try once

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Siddharth j.

Role: Operations
Industry: Education
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Jun 2024

Fantastic product with good features

Likeliness to Recommend

10 /10

What differentiates Microsoft Authenticator from other similar products?

It is very easy to use

What is your favorite aspect of this product?

If you wanna change the device, you can do it easily

What do you dislike most about this product?

Nothing as such

What recommendations would you give to someone considering this product?

Must have product

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

James F.

Role: Consultant
Industry: Construction
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2026

Great software but need improvement

Likeliness to Recommend

8 /10

What differentiates Microsoft Authenticator from other similar products?

Better UI compared to competitors, but recently I faced an issue because authenticator only provide 6 digits but some applications required 8 digits code so I had to install an another application. If we can add that functionality that would be great

What is your favorite aspect of this product?

Fast, and no need to open the application and enter the pin manually by using biometric and pin number we can easily do 2 step verification

What do you dislike most about this product?

If we uninstall the Authenticator and try to login to Authenticator again then it will ask for Authenticate from Authenticator that will create a endless loop and we have to connect with the Admin to resolve the issue

What recommendations would you give to someone considering this product?

Add option to generate 8 digits code, and if we get login again from Authenticator don't ask to Authenticate again.

Pros

Continually Improving Product
Trustworthy
Fair
Acts with Integrity

Cons

Commodity Features

Microsoft Authenticator

What is Microsoft Authenticator?

Company Details

Need Assistance?

Awards & Recognition

2026 Data Quadrant Champion

Microsoft Authenticator Ratings

89 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Microsoft Authenticator?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

OTP Authentication Ability to send users a one-time password (OTP) via SMS or call.

Multi-Device Protection The ability to support authentication on different devices such as mobile, tablet or desktops.

Biometrics Authentication Use of Touch ID fingerprint verification, voice recognition or retina scanning that is used to authenticate user access.

Email Authentication Ability to send a verification link or code via email.

Role and User Management Enable different levels of access and permissions based on role.

Role-Based Multi-Factor Authentication Ability to manage privileged accounts having access to sensitive data and reinforce security.

Browser Push Notifications Ability to push the verification code to the browser to help in the authentication process.

Soft Token Authentication Ability to use digital alternative to authenticate like OTP, Email, Biometrics, Browser Push Notification

Hard Token Authentication Use of a small hardware devices such as a key fob or card that generates a one-time password to authenticate.

Adaptive Authentication (Risk-based) It accounts real-time context and behaviour such as location, time stamps, device, and connection type

Phishing Resistance MFA Ability to implement authentication methods that can withstand phishing attacks

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Microsoft Authenticator Reviews

CA Mansi A.

Try it once

Likeliness to Recommend

Pros

Siddharth j.

Fantastic product with good features

Likeliness to Recommend

Pros

James F.

Great software but need improvement

Likeliness to Recommend

Pros

Cons

Most Popular Microsoft Authenticator Comparisons

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JumpCloud

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Feature Ratings

OTP Authentication

Multi-Device Protection

Biometrics Authentication

Email Authentication

Role and User Management

Role-Based Multi-Factor Authentication

Browser Push Notifications

Soft Token Authentication

Hard Token Authentication

Adaptive Authentication (Risk-based)

Phishing Resistance MFA

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization