Mattermost Logo Award Winner Product Badge
Mattermost Logo Award Winner Product Badge
Mattermost Inc

Mattermost

8.8 /10
Category
Mattermost
8.8 /10

What is Mattermost?

Mattermost is a flexible, open source messaging platform that enables secure team collaboration.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Mattermost won the following awards in the Business Instant Messaging - Midmarket category

Filter By

Mattermost Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mattermost.

91 Likeliness to Recommend

99 Plan to Renew

95 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mattermost?

0% Negative
1% Neutral
99% Positive

Pros

  • Fair
  • Over Delivered
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 95

Notifications

96

File Sharing Collaboration

95

Cross Platform Support

95

Instant Messaging

95

Screen Sharing

94

Granular Access Management

94

Document Collaboration

94

Search

93

Voice and Video Collaboration

91

Integration With Productivity Tools

90

Task Management

89

Vendor Capability Ratings

Average 92

Ease of IT Administration

94

Ease of Implementation

94

Breadth of Features

93

Business Value Created

93

Vendor Support

93

Ease of Customization

92

Quality of Features

92

Usability and Intuitiveness

92

Product Strategy and Rate of Improvement

92

Ease of Data Integration

91

Availability and Quality of Training

91

Mattermost Reviews

Patel S.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

Excellent Access Management Package.

Likeliness to Recommend

9 /10

What differentiates Mattermost from other similar products?

Mattermost sharing and collaboration power its nice.

What is your favorite aspect of this product?

Easy on document collaboration among the team members.

What do you dislike most about this product?

Mattermost its an easy product and the configuration is very simple.

What recommendations would you give to someone considering this product?

Mattermost integration support is good, functional search option and very easy on task management.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Rishi G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2021

Easy, small scale, cost efficient messaging app

Likeliness to Recommend

5 /10

What differentiates Mattermost from other similar products?

mattermost can be hosted on your domain / server which reduces the maintenance fees that need to be paid to the software company regularly. It is fast has good user interface and experience.

What is your favorite aspect of this product?

It can be hosted on personal servers and save a fortune on the subscription as opposed to other messaging apps available for business.

What do you dislike most about this product?

it doesn't have a lot of collaborative and integrated tools enhanced for productivity. It doesn't serve a variety of other smaller handy tools.

What recommendations would you give to someone considering this product?

Provide features to integrate more tools to increase productivity of the employees.

Pros

  • Fair
  • Over Delivered
  • Helps Innovate
  • Reliable

Cons

  • Slower Product Innovation
  • Commodity Features
  • Less Effective Service

Debbie J.

  • Role: Consultant
  • Industry: Technology
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Nov 2020

Files and Screen Sharing Package.

Likeliness to Recommend

9 /10

What differentiates Mattermost from other similar products?

The ability to keep various groups private.

What is your favorite aspect of this product?

I like the fact that members are allowed to join any time and also leave as they want.

What do you dislike most about this product?

No performance problems.

What recommendations would you give to someone considering this product?

Very amazing tool, easy for the user to adapt and the tool usage training is very simple and effective.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Mattermost Comparisons