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Mastercontrol Inc

MasterControl Quality

Composite Score

7.0 /10

CX Score

6.8 /10

5 Reviews Write a Review

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What is MasterControl Quality?

MasterControl Quality is a quality management system that takes control of your documents, training, CAPA, audits and risk management with a QMS in life sciences.

Company Details

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MasterControl Quality Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+76 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love MasterControl Quality?

0% Negative

0% Neutral

100% Positive

Pros

Reliable
Effective Service
Caring
Helps Innovate

Cons

Less Generous
Under Delivered

Feature Ratings

Average 81

Supplier Quality Control

Training Management

Document Control

Corrective and Preventive Actions (CAPAs)

Analytics and Reporting

Defect Tracking

Complaints Management

Compliance Management

API Integration

Audit Management

Workflow Automation

Vendor Capability Ratings

Average 83

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Quality of Features

Ease of Implementation

Breadth of Features

Business Value Created

Ease of Customization

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

MasterControl Quality Reviews

Marco B.

Role: Information Technology
Industry: Healthcare
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

One platform for many quality business process!

Likeliness to Recommend

8 /10

What differentiates MasterControl Quality from other similar products?

Out of the box quality workflows that can be used with little additional configuration.

What is your favorite aspect of this product?

The ability to expand the platform developing additional process workflows based on company needs without additional vendor costs.

What do you dislike most about this product?

The lack of a migration tool between different system environments.

What recommendations would you give to someone considering this product?

Start with a clear idea of your company users and roles they need in the system. This roles matrix can help a lot during initial system design and configuration.

Pros

Respectful
Helps Innovate
Continually Improving Product
Reliable

MasterControl Quality

What is MasterControl Quality?

Company Details

Need Assistance?

MasterControl Quality Ratings

89 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+76 Net Emotional Footprint

How much do users love MasterControl Quality?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Supplier Quality Control Diagnostic tools that assess supplier quality risk and supplier quality.

Training Management A software system designed to assist in the administration, documentation, tracking, and reporting on instructor-led training programs.

Document Control Software that ensures compliance with current good manufacturing practice (cGMP) regulations.

Corrective and Preventive Actions (CAPAs) Actions that are taken to correct product nonconformity or quality problems (corrective) and to prevent the reoccurrence of the problem (preventative).

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Defect Tracking Automates the process of tracking and logging the defects in a product from concept to creation.

Complaints Management Recording, root cause analysis (investigation), preventative actions, and responding (corrective action).

Compliance Management Includes compliance controls, compliance rules engine, and compliance monitoring.

API Integration Ability to connect with other enterprise applications such as enterprise resource management (ERP) systems.

Audit Management Includes data security, audit reports, and revision control.

Workflow Automation Offers a rules and routing engine to automate business workflows

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

MasterControl Quality Reviews

Marco B.

One platform for many quality business process!

Likeliness to Recommend

Pros

Feature Ratings

Supplier Quality Control

Training Management

Document Control

Corrective and Preventive Actions (CAPAs)

Analytics and Reporting

Defect Tracking

Complaints Management

Compliance Management

API Integration

Audit Management

Workflow Automation

Vendor Capability Ratings

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Quality of Features

Ease of Implementation

Breadth of Features

Business Value Created

Ease of Customization

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration