Manychat
8.7 /10

What is Manychat?

Manychat is a Chat Marketing platform. ManyChat enables businesses and creators to drive more sales and conversions on messaging apps, such as Instagram, WhatsApp, Facebook Messenger, and Telegram, using automation. Automate & combine Facebook Messenger, SMS, and E-mail to grow your business. Build campaigns intuitively with their visual editor.

Company Details


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Awards & Recognition

Manychat won the following awards in the Chatbots category

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Manychat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Manychat.

91 Likeliness to Recommend

2
Since last award

95 Plan to Renew

2
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Manychat?

0% Negative
6% Neutral
94% Positive

Pros

  • Performance Enhancing
  • Caring
  • Reliable
  • Trustworthy

Feature Ratings

Average 83

Leads Generation

87

Scheduled Availability

84

Learning and Adaptability

84

Knowledgebase

82

Workflow Processing

82

Integration With CRM

81

Voice or Text Input

81

Translation

80

Personalized Service

79

Multi-channel

78

Application Programming Interface

77

Vendor Capability Ratings

Average 82

Ease of Customization

86

Quality of Features

85

Breadth of Features

84

Business Value Created

84

Ease of Implementation

83

Availability and Quality of Training

82

Usability and Intuitiveness

82

Ease of Data Integration

80

Ease of IT Administration

79

Product Strategy and Rate of Improvement

77

Vendor Support

77

Manychat Reviews

Davide P.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Easy to use, a few integrations and a bit pricey

Likeliness to Recommend

7 /10

What differentiates Manychat from other similar products?

Only one channel

What is your favorite aspect of this product?

Learning curve without slope

What do you dislike most about this product?

No custom integration

What recommendations would you give to someone considering this product?

You will have to kntegrate with tool like zapier

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Cons

  • Less Transparent
  • Commodity Features
  • Less Efficient Service

Ritwik J.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Amazing tool for Facebook Messenger Chatbots

Likeliness to Recommend

10 /10

What differentiates Manychat from other similar products?

Manychat is easy to deploy but it only supports Facebook Messenger and Instagram.

What is your favorite aspect of this product?

Ease of use and it's no-code builder.

What do you dislike most about this product?

No Omnichannel Presence.

What recommendations would you give to someone considering this product?

Good one for Messenger but not worth if you are looking for an omnichannel one.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Vendor Friendly Policies

Anna A.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Easy to use and great product!

Likeliness to Recommend

10 /10

What differentiates Manychat from other similar products?

the way you build the bot flows it's so much easier and user friendly

What is your favorite aspect of this product?

the chat flow builder and all the channels available

What do you dislike most about this product?

how hard it is to connect whatsapp and that we can't use SMS # codes or keywords to get a flow started to a specific number

What recommendations would you give to someone considering this product?

watch the tutorials and hire expert help if you don't want to learn how to use it

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Commodity Features
  • Wastes Time

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