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M-Files

M-Files ECM

Composite Score

7.2 /10

CX Score

7.3 /10

28 Reviews Write a Review

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What is M-Files ECM?

M-Files is a Context-First document management system that delivers metadata-driven automation, workflow automation, and AI to improve classification, strengthen compliance, and enhance control over critical business content. M-Files is the only document management system native to Microsoft 365, extending Microsoft collaboration, Copilot, and Purview capabilities to curated M-Files content. Organizations gain more accurate AI outcomes, stronger governance, and maximized ROI on their Microsoft ecosystem. Book a Demo: https://bit.ly/4es8vNK Start a Free Trial: https://bit.ly/3NYze9K

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Awards & Recognition

M-Files ECM won the following awards in the Enterprise Content Management - Enterprise category

Filter By

1 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2025

0 Top Rated Capabilities

1 Top Rated Features

2024

0 Top Rated Capabilities

2 Top Rated Features

2023

3 Top Rated Capabilities

4 Top Rated Features

2022

M-Files ECM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on M-Files ECM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

92 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love M-Files ECM?

3% Negative

8% Neutral

89% Positive

Pros

Respectful
Effective Service
Trustworthy
Client Friendly Policies

Feature Ratings

Average 82

Access Permissions Management

Mobile

ECM Document Management

File Approvals Esignatures

File Conversion

Collaboration

Ediscovery Audit Trail

Search

Metadata Management

Workflow Process Automation

Capture Channels

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Ease of Customization

Business Value Created

Ease of Implementation

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

M-Files ECM Screenshots

M-Files ECM Downloads

M-Files ECM Videos

M-Files ECM Reviews

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jan 2022

Dynamic ECM software for business

Likeliness to Recommend

10 /10

Pros

Efficient Service
Caring
Saves Time
Acts with Integrity

Manar A.

Role: Sales Marketing
Industry: Government
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2021

It is Practical, Easy to use and affordable.

Likeliness to Recommend

10 /10

What differentiates M-Files ECM from other similar products?

Practical. Not Complicated Easy to use. Pricing structure is affordable No hidden cost/fees.

What is your favorite aspect of this product?

Licensing part.

What do you dislike most about this product?

The marketing strategy it follows.

What recommendations would you give to someone considering this product?

I recommend this product for SMB.

Pros

Transparent
Includes Product Enhancements
Trustworthy
Respectful

Cons

Slower Product Innovation
Vendor's Interest First
Less Efficient Service

Role: Information Technology
Industry: Transportation
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Sep 2021

Broad solution for digital transformation

Likeliness to Recommend

3 /10

Pros

Performance Enhancing
Effective Service
Respectful
Altruistic

Cons

Inhibits Innovation
Wastes Time
Less Transparent

M-Files ECM

What is M-Files ECM?

Company Details

Book a Free Demo Today!

Awards & Recognition

M-Files ECM Ratings

84 Likeliness to Recommend

92 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love M-Files ECM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Access Permissions Management The granularity of user-access controls that can be configured in the ECM system

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

ECM Document Management Includes lifecycle management, access and permissions, and ability to administer, view, create, edit, and delete content assets.

File Approvals Esignatures Ability to capture approvals by the ECM system as part of a workflow

File Conversion You can convert files from given types to other formats within the ECM system (e.g. from Word to PDF).

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Ediscovery Audit Trail The extent to which files and file histories are tracked & ability to manage files en masse for the purposes of legal proceedings

Search The system can search an entire body of a document for a keyword or phrase.

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Workflow Process Automation The extent to and ease of which actions within the system can be configured to be performed automatically

Capture Channels Variety of ways a file can be ingested into the ECM system

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

M-Files ECM Screenshots

Permissions in M-Files

Pinned items in M-Files

Process maps in M-Files

Open profile in M-Files

Search in M-Files

M-Files ECM Downloads

M-Files General Brochure

Knowledge Work Automation Infographic

eBook: "Unlocking the Value of Knowledge Work Automation"

M-Files ECM Videos

M-Files - The leading knowledge work automation platform

Three ways Knowledge Work Automation and AI will change the way we work in 2024

The Smarter Way to Work with Automation & AI

Enhance your digital experience with M Files & Microsoft Copilot

M-Files ECM Reviews

Dynamic ECM software for business

Likeliness to Recommend

Pros

Manar A.

It is Practical, Easy to use and affordable.

Likeliness to Recommend

Pros

Cons

Broad solution for digital transformation

Likeliness to Recommend

Pros

Cons

Feature Ratings

Access Permissions Management

Mobile

ECM Document Management

File Approvals Esignatures

File Conversion

Collaboration

Ediscovery Audit Trail

Search

Metadata Management

Workflow Process Automation

Capture Channels

Vendor Capability Ratings

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Ease of Customization

Business Value Created

Ease of Implementation

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training