Lucidchart Logo
Lucidchart Logo
Lucid NA

Lucidchart

Composite Score
9.0 /10
CX Score
9.0 /10
Category
Lucidchart
9.0 /10

What is Lucidchart?

Lucidchart is the intelligent diagramming application that brings teams together to make better decisions and build the future. Quickly visualize your team's processes, systems, and organizational structure. Intelligent diagramming lets you visualize complex ideas faster, clearer and more collaboratively. Lucidchart makes it easy to involve the right people to make the right decisions. Lucidchart allows you to stay focused and sprint forward with purpose. Bring to life the plans that will propel your business.

Company Details


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Lucidchart Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Lucidchart.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Lucidchart?

0% Negative
0% Neutral
100% Positive

Pros

  • Performance Enhancing
  • Unique Features
  • Reliable
  • Enables Productivity

Feature Ratings

Average 86

Collaboration

90

Deployment

88

Visual Process Design

87

Commenting

86

Process Model Repository/Content Repository

86

Process Monitoring and Optimization

84

Dashboard

82

Analytics and Reporting

82

Process Modelling and Design

82

Process Auditing

81

Process Simulation

80

Vendor Capability Ratings

Average 86

Ease of Implementation

93

Business Value Created

89

Availability and Quality of Training

88

Breadth of Features

88

Vendor Support

87

Product Strategy and Rate of Improvement

86

Usability and Intuitiveness

86

Ease of Data Integration

86

Ease of Customization

86

Quality of Features

79

Ease of IT Administration

78

Lucidchart Reviews

Adaeze O.

  • Role: Operations
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

My diagramming is more intelligent with Lucidchart

Likeliness to Recommend

10 /10

What differentiates Lucidchart from other similar products?

Lucidchart is now helping me spend less time actually working on diagrams, courtesy of its AI ( artificial intelligence ) capabilities. I only have to describe what I want in written instruction and the AI side of Lucidchart helps me generate a diagram. While it is unable to generate the perfect diagramming map or flowchart, it always succeeds in generating a diagram prototype which I can customize to match the diagram , process map or flowchart I have in mind.

What is your favorite aspect of this product?

Access to hundreds of templates, which serves as a headstart for me when creating diagrams. As a result of Lucidchart templates , I seldom have to create diagrams or charts from scratch, rather I build on available templates . This saves me valuable work time.

What do you dislike most about this product?

The Lucidchart experience on mobile phones is not top notch for me. While I am able to view diagrammatical documents on the mobile app, I can barely do anything more. Basically, a result of the size of mobile phone screens rather than Lucidchart being faulty.

What recommendations would you give to someone considering this product?

Lucidchart's strong collaboration functionalities, contributes greatly into creating a shared group understanding of visual documentations I and my teammates are involved in creating together.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Sasank G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2024

Fantastic Data Model Tool for Architecture

Likeliness to Recommend

10 /10

What differentiates Lucidchart from other similar products?

Many Platforms doesn't have the features that are offered by Lucidchart to create data models and process flows. If you use Microsoft visio, It is like a legacy tool where people were following box design in computer language with flow charts that are replaced by modern technology canvas kinda editing enabled by Lucid chart.

What is your favorite aspect of this product?

Creation of data models by collaborating with my team members, I always enjoy to write my own architecture for the applications I build and When working as a team lucid chart allows to open a project for multiple users as it creates an environment where everyone can work independently and contribute, Also, If we pull SQL queries onto canvas it creates data models automatically which is really awesome.

What do you dislike most about this product?

Nothing to dislike, It serves the purpose that we need.

What recommendations would you give to someone considering this product?

Just buy it, You'll love it.

Pros

  • Performance Enhancing
  • Inspires Innovation
  • Saves Time
  • Transparent

Cons

  • Slower Product Innovation

James W.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

No better way to diagram processes.

Likeliness to Recommend

10 /10

What differentiates Lucidchart from other similar products?

Lucidchart is web based and works smoothly on my web browser. Lucid also allows for the possibility to collaboratively build diagrams simultaneously with my workmates , enabling faster completion of diagramming assignments, not minding the physical location of each member of my work group.

What is your favorite aspect of this product?

Lucid has hundreds of templates available to me , when I need to create a diagram. Lucid's diagramming library covers different technical diagramming types from taskboards, to sales processes, reports, flowcharts, sales efficiency diagrams and so on. Having access to Lucid's library prevents me from building my technical diagrams from scratch.

What do you dislike most about this product?

Asides viewing documents, I struggle to do much on the mobile app. This for me, is the one weakness for Lucid which I hope will be addressed at some point.

What recommendations would you give to someone considering this product?

As far as technical diagramming goes, I doubt I have come across any other software program better than Lucidchart , in my own opinion.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features