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Lucid NA

Lucidchart

Composite Score

9.0 /10

CX Score

9.0 /10

55 Reviews Write a Review

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What is Lucidchart?

Lucidchart is the intelligent diagramming application that brings teams together to make better decisions and build the future. Quickly visualize your team's processes, systems, and organizational structure. Intelligent diagramming lets you visualize complex ideas faster, clearer and more collaboratively. Lucidchart makes it easy to involve the right people to make the right decisions. Lucidchart allows you to stay focused and sprint forward with purpose. Bring to life the plans that will propel your business.

Company Details

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Lucidchart Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Lucidchart.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Lucidchart?

0% Negative

0% Neutral

100% Positive

Pros

Performance Enhancing
Unique Features
Reliable
Enables Productivity

Feature Ratings

Average 86

Collaboration

Deployment

Visual Process Design

Commenting

Process Model Repository/Content Repository

Process Monitoring and Optimization

Dashboard

Analytics and Reporting

Process Modelling and Design

Process Auditing

Process Simulation

Vendor Capability Ratings

Average 86

Ease of Implementation

Business Value Created

Availability and Quality of Training

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Data Integration

Ease of Customization

Quality of Features

Ease of IT Administration

Lucidchart Reviews

Elizabeth T.

Role: Information Technology
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

We work better as a team with Lucidchart.

Likeliness to Recommend

10 /10

What differentiates Lucidchart from other similar products?

When it comes to being able to work on documentations simultaneously with my team, on the same canvas in real time, no other diagramming tool comes close to rivalling what Lucidchart brings. This for me, is why my team uses Lucidchart as our first option diagramming software as against any other alternative.

What is your favorite aspect of this product?

Lucid integrations. This aspect of Lucidchart aids my day to day workflow by letting me add visuals from Lucidchart into the most important apps. I use at work and vice versa. This has allowed me to build more impactful flowcharts and process maps.

What do you dislike most about this product?

The Lucidchart mobile app. There is just so much difference in features and available tools between Lucidchart on my computer and Lucidchart on my mobile phone as an app.

What recommendations would you give to someone considering this product?

For creating mockup roadmaps, designing processes and the list goes on. Lucidchart is my recommended software.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Nandani R.

Role: Information Technology
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2026

Simple & flexible tool for visual program planning

Likeliness to Recommend

8 /10

What differentiates Lucidchart from other similar products?

Lucidchart is unique in that it not only simplifies collaborative diagramming but also caters to a variety of business and technical applications. As a PM, it's handy for creating process flow diagrams, project diagrams, organizational views and visual plans that are easy to share with stakeholders.

What is your favorite aspect of this product?

I like the collaborative editing experience the best. It simplifies workshops and planning sessions as several people can work on the same diagram and give feedback. Also the templates and integrations enable you to create professional visuals quickly and without consuming too much formatting time.

What do you dislike most about this product?

Sometimes large diagrams can be challenging to handle and manage, particularly with numerous elements linked to each other.

What recommendations would you give to someone considering this product?

Apply templates and set up easy diagramming guidelines from the beginning. It is a great method if program teams are looking to communicate processes and complicated ideas visually.

Pros

Reliable
Efficient Service
Inspires Innovation
Caring

suman K.

Role: Information Technology
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2026

Making Complex Workflows Easy to Understand

Likeliness to Recommend

10 /10

What differentiates Lucidchart from other similar products?

Here is the rationaleLucidchart shines because it dramatically simplifies complex diagramming for teams to make and share them collaboratively. With a vast set of templates, team collaboration that happens in real-time, andintegrations with all the tools that teams already use, teams have the ability to diagram their ideas, processes, and strategies with ease.

What is your favorite aspect of this product?

Love most about Lucidchart is its ease ofuse. The software makes it super fast for me to build out user flows, process flows, & product diagrams without a ton of attention spent on formattnig & tweaking shapes. Also am sure that teams get in-synch more efficiently due to shared access and clarity around thoughts.

What do you dislike most about this product?

Some advanced features and templates can be pricey and require higher plans. For the complex and the heavy-weighted diagrams, it can be a struggle for the tool to keep running smoothly when files become extremely large.

What recommendations would you give to someone considering this product?

I would recommend Lucidchart to any product managers, business teams and companies looking for an easy way to diagram Workflows and collaborate on Ideas. It is a superb tool for planning, brainstorming and enhancing communication to your teams.

Pros

Enables Productivity
Trustworthy
Effective Service
Client's Interest First

Lucidchart

What is Lucidchart?

Company Details

Need Assistance?

Lucidchart Ratings

92 Likeliness to Recommend

98 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Lucidchart?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Deployment Includes ability to execute business models in real-time production environments through BPMN; allows for full build-test-edit-deploy cycles of business models.

Visual Process Design The ability to model and manage business process workflow visually.

Commenting The ability to leave comments on diagrams for public view.

Process Model Repository/Content Repository Provide access to multiple process modeling templates. Save and store multiple workflows in a content repository.

Process Monitoring and Optimization Includes monitoring capabilities that allow for process analytics, performance measurement, and KPI recording and optimization.

Dashboard Connect real-world and conceptual data to present KPIs in consolidated, context-sensitive dashboards to make decisions based on clear visual insights.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Process Modelling and Design Includes visual process modeler with swim lane, event process chain view, and BPMN support.

Process Auditing The ability to generate digital or printable trail of steps in the process.

Process Simulation Includes ability to test and optimize the performance of a process using historical data.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Lucidchart Reviews

Elizabeth T.

We work better as a team with Lucidchart.

Likeliness to Recommend

Pros

Nandani R.

Simple & flexible tool for visual program planning

Likeliness to Recommend

Pros

suman K.

Making Complex Workflows Easy to Understand

Likeliness to Recommend

Pros

Feature Ratings

Collaboration

Deployment

Visual Process Design

Commenting

Process Model Repository/Content Repository

Process Monitoring and Optimization

Dashboard

Analytics and Reporting

Process Modelling and Design

Process Auditing

Process Simulation

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Availability and Quality of Training

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Data Integration

Ease of Customization

Quality of Features

Ease of IT Administration