Lucidchart Logo
Lucidchart Logo
Lucid NA

Lucidchart

Composite Score
8.8 /10
CX Score
8.9 /10
Category
Lucidchart
8.8 /10

What is Lucidchart?

Lucidchart is the intelligent diagramming application that brings teams together to make better decisions and build the future. Quickly visualize your team's processes, systems, and organizational structure. Intelligent diagramming lets you visualize complex ideas faster, clearer and more collaboratively. Lucidchart makes it easy to involve the right people to make the right decisions. Lucidchart allows you to stay focused and sprint forward with purpose. Bring to life the plans that will propel your business.

Company Details


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Lucidchart Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Lucidchart.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Lucidchart?

0% Negative
0% Neutral
100% Positive

Pros

  • Performance Enhancing
  • Unique Features
  • Reliable
  • Enables Productivity

Feature Ratings

Average 86

Collaboration

91

Deployment

88

Visual Process Design

87

Process Model Repository/Content Repository

86

Commenting

86

Process Monitoring and Optimization

83

Analytics and Reporting

82

Dashboard

82

Process Modelling and Design

82

Process Auditing

81

Process Simulation

80

Vendor Capability Ratings

Average 87

Ease of Implementation

93

Business Value Created

89

Availability and Quality of Training

88

Breadth of Features

88

Vendor Support

88

Product Strategy and Rate of Improvement

87

Usability and Intuitiveness

86

Ease of Data Integration

86

Ease of Customization

86

Quality of Features

79

Ease of IT Administration

78

Lucidchart Reviews

Elizabeth O.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

I diagram better with Lucidchart.

Likeliness to Recommend

10 /10

What differentiates Lucidchart from other similar products?

Lucidchart is first and foremost web browser based. This provides me with the convenience to access this software on different devices. On a second note, Lucidchart offers the best experience, when it comes to multiple users building flowcharts in real time. The ability to add comments to documents in real time, makes communication during diagramming exercises a lot smoother, it matters less whether all users are physically in same place or collaborating remotely.

What is your favorite aspect of this product?

The quality of support resource available to me as a user, appeals to me a lot. Asides the Lucidchart blog, from where users can learn a lot about how to better use Lucidchart, there is the learning campus through which I have access to the best practices and expert tips on how to use Lucidchart, On the technical side, Lucidchart provides me with a never ending avalanche of templates, which gives me a headstart when building process maps, flowcharts etc thereby preventing me from always building from scratch.

What do you dislike most about this product?

I want to be able to do more with Lucidchart on my mobile phone. Although there exists a Lucidchart mobile app, it is only good for viewing my process diagrams. I cannot edit templates or even attempt to create flowcharts from scratch on the mobile app.

What recommendations would you give to someone considering this product?

For documenting complex workflows, highlighting key steps in internal business processes, with the aim of assisting team members to have a shared understanding of project and team goals , I wholeheartedly recommend Lucidchart.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Nandani R.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2026

Simple & flexible tool for visual program planning

Likeliness to Recommend

8 /10

What differentiates Lucidchart from other similar products?

Lucidchart is unique in that it not only simplifies collaborative diagramming but also caters to a variety of business and technical applications. As a PM, it's handy for creating process flow diagrams, project diagrams, organizational views and visual plans that are easy to share with stakeholders.

What is your favorite aspect of this product?

I like the collaborative editing experience the best. It simplifies workshops and planning sessions as several people can work on the same diagram and give feedback. Also the templates and integrations enable you to create professional visuals quickly and without consuming too much formatting time.

What do you dislike most about this product?

Sometimes large diagrams can be challenging to handle and manage, particularly with numerous elements linked to each other.

What recommendations would you give to someone considering this product?

Apply templates and set up easy diagramming guidelines from the beginning. It is a great method if program teams are looking to communicate processes and complicated ideas visually.

Pros

  • Reliable
  • Efficient Service
  • Inspires Innovation
  • Caring

suman K.

  • Role: Information Technology
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2026

Making Complex Workflows Easy to Understand

Likeliness to Recommend

10 /10

What differentiates Lucidchart from other similar products?

Here is the rationaleLucidchart shines because it dramatically simplifies complex diagramming for teams to make and share them collaboratively. With a vast set of templates, team collaboration that happens in real-time, andintegrations with all the tools that teams already use, teams have the ability to diagram their ideas, processes, and strategies with ease.

What is your favorite aspect of this product?

Love most about Lucidchart is its ease ofuse. The software makes it super fast for me to build out user flows, process flows, & product diagrams without a ton of attention spent on formattnig & tweaking shapes. Also am sure that teams get in-synch more efficiently due to shared access and clarity around thoughts.

What do you dislike most about this product?

Some advanced features and templates can be pricey and require higher plans. For the complex and the heavy-weighted diagrams, it can be a struggle for the tool to keep running smoothly when files become extremely large.

What recommendations would you give to someone considering this product?

I would recommend Lucidchart to any product managers, business teams and companies looking for an easy way to diagram Workflows and collaborate on Ideas. It is a superb tool for planning, brainstorming and enhancing communication to your teams.

Pros

  • Enables Productivity
  • Trustworthy
  • Effective Service
  • Client's Interest First