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LivePerson

LivePerson Conversational Cloud

Composite Score

7.5 /10

CX Score

7.5 /10

34 Reviews Write a Review

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What is LivePerson Conversational Cloud?

LivePerson is a platform that enables businesses to communicate with their customers through various channels, including messaging, chat, and voice. LivePerson works hard to ensure that our customers around the world can safely and securely use our platform. Create closer connections with your customers and drive meaningful outcomes, all from one place.

Company Details

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LivePerson Conversational Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LivePerson Conversational Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

2
Since last award

91 Plan to Renew

3
Since last award

79 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LivePerson Conversational Cloud?

1% Negative

13% Neutral

86% Positive

Pros

Respectful
Security Protects
Includes Product Enhancements
Enables Productivity

Feature Ratings

Average 82

Leads Generation

Scheduled Availability

Application Programming Interface

Multi-channel

Workflow Processing

Translation

Voice or Text Input

Knowledgebase

Personalized Service

Wayfinding

Integration With CRM

Vendor Capability Ratings

Average 80

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Vendor Support

Business Value Created

Quality of Features

Breadth of Features

Availability and Quality of Training

LivePerson Conversational Cloud Reviews

Siba P.

Role: Information Technology
Industry: Healthcare
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Easy to use but may want to revise the pricing

Likeliness to Recommend

8 /10

What differentiates LivePerson Conversational Cloud from other similar products?

Easy implementation and COT solution

What is your favorite aspect of this product?

Skill based routing and API integration

What do you dislike most about this product?

Nothing NA

What recommendations would you give to someone considering this product?

To add more AI/ML capabilities OOTB

Pros

Acts with Integrity
Continually Improving Product
Reliable
Performance Enhancing

Cons

Under Delivered

Amit S.

Role: Consultant
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2023

Better than the competition

Likeliness to Recommend

8 /10

What differentiates LivePerson Conversational Cloud from other similar products?

Convenient , Adaptable

What is your favorite aspect of this product?

Engagement

What do you dislike most about this product?

Nothing as of now

What recommendations would you give to someone considering this product?

You can consider this

Pros

Continually Improving Product
Performance Enhancing
Trustworthy
Unique Features

Role: Information Technology
Industry: Utilities
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Nov 2023

Easy to use and the analytics are amazing!

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Trustworthy

LivePerson Conversational Cloud

What is LivePerson Conversational Cloud?

Company Details

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Awards & Recognition

LivePerson Conversational Cloud Ratings

86 Likeliness to Recommend

2 Since last award

91 Plan to Renew

3 Since last award

79 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love LivePerson Conversational Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Translation Supports automatic translate to multiple languages.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Wayfinding Allows the chatbot to act as a site’s search engine, in addition to a text-based search field, and have access to a service desk’s service catalog.

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

LivePerson Conversational Cloud Reviews

Siba P.

Easy to use but may want to revise the pricing

Likeliness to Recommend

Pros

Cons

Amit S.

Better than the competition

Likeliness to Recommend

Pros

Easy to use and the analytics are amazing!

Likeliness to Recommend

Pros

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Feature Ratings

Leads Generation

Scheduled Availability

Application Programming Interface

Multi-channel

Workflow Processing

Translation

Voice or Text Input

Knowledgebase

Personalized Service

Wayfinding

Integration With CRM

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Vendor Support

Business Value Created

Quality of Features

Breadth of Features

Availability and Quality of Training