What is LiveChat HelpDesk?
Manage all emails from customers in one app. Save time on customer support.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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95 Likeliness to Recommend
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LiveChat HelpDesk?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Agent Scripting
Multi Channel Support
Analytics and Reporting
Mobile Customer Care
Agent Collaboration
Intelligent Search
Customer Community Management
Customer Service Workflow Management
Customer Self Service Capabilities
Customer Service Knowledge Management
Contact Center Integration
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Quality of Features
Ease of Data Integration
Breadth of Features
Vendor Support
Usability and Intuitiveness
Business Value Created
Availability and Quality of Training
Ease of Implementation
Ease of Customization
Ease of IT Administration
LiveChat HelpDesk Reviews
Zethi B.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Mar 2024
Teams should seriously consider Livechat.
Likeliness to Recommend
What differentiates LiveChat HelpDesk from other similar products?
Livechats capabilities goes beyond what one expects to get from a standard helpdesk software and this I think is the standout point of Livechat for me. With Livechat, we are reaching our customers and sales prospects everywhere, beyond our website. Basically, Livechat has made it possible to reach customers on the apps they frequent the most ; WhatsApp, Facebook, Twitter and even via SMS.
What is your favorite aspect of this product?
Livechat provides insightful reports and analytics, that gives me a general overview of our engagement with customers and sales prospects. Both on our website and on every other social media platform, through which we have engaged customers.
What do you dislike most about this product?
For me, I absolutely love everything Livechat has offered my team.
What recommendations would you give to someone considering this product?
As far as customer engagement goes, Livechat is a software to seriously consider for teams.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Tushar M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Reliable Support Tool
Likeliness to Recommend
What differentiates LiveChat HelpDesk from other similar products?
With its smooth LiveChat integration, strong ticketing automation, real-time help, customized analytics, and multi-channel capabilities, LiveChat HelpDesk sets itself apart from the competition and offers a complete and effective solution for customer support requirements.
What is your favorite aspect of this product?
My favorite feature of LiveChat HelpDesk is probably its feature-rich ticketing system, which includes automation options. This feature makes it possible to handle and prioritize customer questions effectively, which streamlines support procedures and frees up agents to work on more difficult jobs. The end result is an increase in productivity and customer satisfaction.
What do you dislike most about this product?
The degree of customisation offered by LiveChat HelpDesk for processes and automation is one area that may use improvement. Although the platform has automation tools, workflows and a wider range of business needs would be better served by offering greater flexibility in the creation and management of automated processes. Furthermore, adding more sophisticated metrics and visualization options to the reporting and analytics capabilities could enable businesses to gain even more actionable insights from their support data.
What recommendations would you give to someone considering this product?
Examine the connectors offered by LiveChat HelpDesk, make use of automation, adapt to your requirements, train staff, keep an eye on output, and stay informed to manage customer care effectively.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Meet D.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Mar 2024
Great platform for solution
Likeliness to Recommend
What differentiates LiveChat HelpDesk from other similar products?
It is backed up by excellent customer support, with a dedicated team available to assist users with any issues or questions they may have that is the point that differentiates.
What is your favorite aspect of this product?
One favorite aspect is the customer support is excellent and interface is user friendly
What do you dislike most about this product?
As of now everything seems to be okay i do not have anything to dislike
What recommendations would you give to someone considering this product?
Only one thing just go for it
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
