Lightspeed eCom Customer Reviews 2023

What is Lightspeed eCom?

Sell online with a one-stop eCom platform built to grow your business. Harness the power of a revenue stream that never closes its doors. Lightspeed’s fully integrated platform lets you manage your entire business in one place.

Company Details

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Awards & Recognition

Lightspeed eCom won the following awards in the Retail POS category

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0 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2023

Lightspeed eCom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Lightspeed eCom.

74 Likeliness to Recommend

81 Plan to Renew

69 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+49 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Lightspeed eCom?

32% Negative

0% Neutral

68% Positive

Pros

Friendly Negotiation
Trustworthy
Acts with Integrity
Security Protects

Cons

Less Productive
Less Fair
Less Transparent

Feature Ratings

Average 73

Sales Transactions

79

Customer Account Management

78

Employee Management

76

Online Integrations Web Store

74

Inventory Control

72

Cash Register Point of Purchase Devices

72

Pricing Promotions

72

Analytics and Reporting

70

PCI and EMV Compatible

68

Employee Mobile

68

Loyalty Program

65

Vendor Capability Ratings

Average 68

Ease of IT Administration

81

Usability and Intuitiveness

74

Ease of Implementation

73

Ease of Data Integration

73

Business Value Created

72

Breadth of Features

70

Vendor Support

65

Quality of Features

64

Ease of Customization

62

Availability and Quality of Training

58

Product Strategy and Rate of Improvement

54

Lightspeed eCom Reviews

Christopher M.

Role: C Level
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

Basic product with little investment in growth

Likeliness to Recommend

4 / 10

What differentiates Lightspeed eCom from other similar products?

It brings together an overall nice omnichannel experience.

What is your favorite aspect of this product?

Omnichannel. Cloud focused. Ease of use on ipad.

What do you dislike most about this product?

Unreliability. Numerous outages. Lack of ingenuity and customization. Everything is an add-on. Ridiculously high fees for loyalty SMS texts.....is this 1990?

What recommendations would you give to someone considering this product?

Trial this product. Request a short-term agreement with an out if the product doesn't meet your needs. Be sure what features you need and do a true software selection among its competitors.

Pros

Friendly Negotiation
Trustworthy
Acts with Integrity
Security Protects

Cons

Less Generous
Less Transparent
Leverages Incumbent Status

Most Popular Lightspeed eCom Comparisons

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Lightspeed eCom

Lightspeed eCom

What is Lightspeed eCom?

Company Details

Need Assistance?

Awards & Recognition

2021 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

2020 Data Quadrant Gold Medalist

Lightspeed eCom Ratings

74 Likeliness to Recommend

81 Plan to Renew

69 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+49 Net Emotional Footprint

How much do users love Lightspeed eCom?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Sales Transactions Includes an item, quantity, payment, statement of charges/receipt, sales management, refund, exchanges, special order processing and foreign currency/exchange.

Customer Account Management Enables customers to charge purchases to an internally regulated in-store charge/credit account, gift cards/certificates.

Employee Management Includes employee commission levels, split commission, employee productivity performance, discount limits, workforce rostering & scheduling.

Online Integrations Web Store The solution provides or integrates with and supports online sales channels/webstore and marketplaces (i.e. Amazon) and unified inventory.

Inventory Control Includes open-to-buy, unit/SKU availability, tracking, purchasing, automatic replenishment, backorder status, stock counts, receipt planning, product history.

Cash Register Point of Purchase Devices Includes cash drawer, POS terminal, customer display, bar code scanner, card reader, receipt printer that can operate with or without network connectivity.

Pricing Promotions Includes a price, label, an intrinsic value, markdowns, promotional scheduling, bundling, discounting and activation rules engine, customer specific pricing.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

PCI and EMV Compatible Includes system monitoring, remote access control, security alarms, and sensors.

Employee Mobile Mobile devices can be used to check inventory, check customer history, and process SALES/RETURN transactions & invoicing.

Loyalty Program Provides or integrates with loyalty, reward and relationship management programs for customer marketing, demographics, targeted up/cross-sell, coupons & points.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Lightspeed eCom Reviews

Christopher M.

Basic product with little investment in growth

Likeliness to Recommend

Pros

Cons

Most Popular Lightspeed eCom Comparisons

Square POS

Oracle Retail Xstore Point of Service

KORONA POS

NCR Counterpoint

Shopify POS

enVista Omnichannel POS

Feature Ratings

Sales Transactions

Customer Account Management

Employee Management

Online Integrations Web Store

Inventory Control

Cash Register Point of Purchase Devices

Pricing Promotions

Analytics and Reporting

PCI and EMV Compatible

Employee Mobile

Loyalty Program

Vendor Capability Ratings

Ease of IT Administration

Usability and Intuitiveness

Ease of Implementation

Ease of Data Integration

Business Value Created

Breadth of Features

Vendor Support

Quality of Features

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement