What is Laserfiche?
Laserfiche is the leading cloud provider for document management, content-centric workflow automation and records management. Through powerful workflows, forms, no-code templates and AI-enabled capture, the Laserfiche platform accelerates how business gets done. Customers in every industry — including government, education, financial services, healthcare and manufacturing — use Laserfiche to boost productivity, secure content and scale their business. Laserfiche is headquartered in Long Beach, CA, with offices across Latin America, Europe and Asia.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
93 Likeliness to Recommend
99 Plan to Renew
79 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Laserfiche?
Pros
- Reliable
- Respectful
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web Forms Builder
Workflow Process Automation
Metadata Management
No-Code Application Design
ECM Document Management
ML-based Document Classification and Metadata Extraction
Ediscovery Audit Trail
Search
Capture Channels
Access Permissions Management
Collaboration
Vendor Capability Ratings
Business Value Created
Vendor Support
Quality of Features
Breadth of Features
Availability and Quality of Training
Ease of Customization
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Implementation
Ease of Data Integration
Robert-Emerson-MilliporeSigma-Packaging&Reporting_CAPTIONS
Stonehage Fleming-Gert Bester-FullLength-Captioned
MPI - Joel-Manfredo-CAPTIONS
Laserfiche: Business Process Automation Explained
Laserfiche Electronic Forms
Intelligent Content Capture
D.L. Evans Automates Compliance and Records Management
Digitizing and Integrating Client Data with Laserfiche from the Idaho Department of Correction
Laserfiche Solution Marketplace
Manage More Information with a Document Management System
Laserfiche Reviews
Michael B.
- Role: Information Technology
- Industry: Government
- Involvement: IT Leader or Manager
Submitted Apr 2026
Laserfiche is the Cadillac of document management.
Likeliness to Recommend
What differentiates Laserfiche from other similar products?
Laserfiche offers a bunch of features that everyone else does, but in a unique way to offset them from the rest
What is your favorite aspect of this product?
Laserfiche AI is my favorite aspect of the product because of the innovations and the bleeding edge capabilities it applies.
What do you dislike most about this product?
The mobile app because of how slow and unuser-friendly it is. There are implementations that are in place that is always improving but seem to be at a slower pace than what I would expect.
What recommendations would you give to someone considering this product?
Definitely get the security and the organization and the retention schedule set up prior to dumping information into the repository. It would take a lot less time to get it started the right way than to go back and manually change thousands and thousands of documents.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Michael R.
- Role: Information Technology
- Industry: Government
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2026
One stop for all your ECM needs
Likeliness to Recommend
What differentiates Laserfiche from other similar products?
Having an ECM platform alongside capture tools, Forms and Workflow is what sold us.
What is your favorite aspect of this product?
Automation tools and the future AI and agentic features look promising.
What do you dislike most about this product?
The on-premise OCR tools are less than great. We find that the DCC servers are always hitting the 100% CPU usage, even when adding more and more cores.
What recommendations would you give to someone considering this product?
Make sure you have a good training and marketing plan for your users so they know the available tools and what to expect.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
- Role: Operations
- Industry: Government
- Involvement: End User of Application
Submitted Apr 2026
First time user and extremely happy.
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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