What is Laserfiche ECM?
Seamlessly connect imaging with document and business process management to control all enterprise content. Laserfiche enterprise document management software enables you to do it all, with leading-edge business process management tools and electronic records management solutions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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93 Likeliness to Recommend
99 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Laserfiche ECM?
Pros
- Reliable
- Performance Enhancing
- Fair
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Workflow Process Automation
ECM Document Management
Search
Metadata Management
Capture Channels
File Approvals Esignatures
Access Permissions Management
Collaboration
Ediscovery Audit Trail
Mobile
File Conversion
Vendor Capability Ratings
Quality of Features
Usability and Intuitiveness
Breadth of Features
Availability and Quality of Training
Ease of Implementation
Business Value Created
Ease of Customization
Vendor Support
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of IT Administration
Laserfiche ECM Reviews
Otilde R.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2024
Unifying Communication Strategy Workflows
Likeliness to Recommend
What differentiates Laserfiche ECM from other similar products?
The rapidly evolving platform boasts a robust search tool that was easy to use to find the most effective marketing materials from the past, and this helped us to construct our new marketing plan.
What is your favorite aspect of this product?
We utilized the comment feature to share asynchronously the strategic elements, this was the offer for those who were in sure the night on the same team. The feature of controlling what changes to the document and the possibility of switching back to a previous version if necessary enabled us to innovate on some exciting projects and have confidence that everything was going as planned.
What do you dislike most about this product?
Some difficulties were observed during the attempts to navigate to certain elements through the mobile application while being at an off-site brainstorming session.
What recommendations would you give to someone considering this product?
By the campaign's end, we had a well-organized, easily accessible archive of all strategy documents, creative assets, and project communications. This comprehensive record not only helped us maintain consistency throughout the campaign but also served as a valuable resource for future projects.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Gisel B.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Sep 2024
Innovative automation of marketing workflows
Likeliness to Recommend
What differentiates Laserfiche ECM from other similar products?
One of the most outstanding features Laserfiche ECM has helped to enhance is the compliance procedures within the company. Very appealing in Laserfiche ECM is the efficient and powerful document management system where marketing assets can be sorted and searched effectively. Key to its success is the tool’s advanced analytics dashboard, peculiarly designed to display the overall performances of processes and teams.
What is your favorite aspect of this product?
The front-end of Laserfiche ECM is highly self-explanatory, and thus, it is relatively easy for team members to familiarize themselves with. There is always a way to set up notifications so that everyone would be notified about the project’s progress, but no one’s inbox would be flooded with these messages. Integration of the software with the already existing marketing tools results in the efficient running of other apparatuses.
What do you dislike most about this product?
Laserfiche ECM is quite good in most of the aspects, though the company could work on its mobile application. The current version omits some functions present in the desktop version and thus restricts freeway working.
What recommendations would you give to someone considering this product?
These automatic solutions have helped reduce how we manage the different retention policies and regulations of our industry for a more compliant environment. The designed automated notification capability of the software helps in keeping track that nothing is missed, and all relevant stakeholders are up-to-date with projects in progress. At the start, people, or employees tend to be reluctant and/or resistant to change because it takes time to adjust to new processes or tools; however, with the practical enhancement in our operational process, the skepticism gradually faded.
Pros
- Reliable
- Performance Enhancing
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.
Michael O.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2024
Laserfiche is saving our users time
Likeliness to Recommend
What differentiates Laserfiche ECM from other similar products?
I have never used similar products
What is your favorite aspect of this product?
The ability to customize
What do you dislike most about this product?
Could use better technical customization options
What recommendations would you give to someone considering this product?
Good for many different aspects of transitioning to electronic processes
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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