Laserfiche ECM Logo Award Winner Product Badge
Laserfiche ECM Logo Award Winner Product Badge
Laserfiche

Laserfiche ECM

8.5 /10
Category
Laserfiche ECM
8.5 /10

What is Laserfiche ECM?

Seamlessly connect imaging with document and business process management to control all enterprise content. Laserfiche enterprise document management software enables you to do it all, with leading-edge business process management tools and electronic records management solutions.

Company Details


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Awards & Recognition

Laserfiche ECM won the following awards in the Enterprise Content Management - Enterprise category

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Laserfiche ECM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Laserfiche ECM.

93 Likeliness to Recommend

99 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Laserfiche ECM?

1% Negative
0% Neutral
99% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Fair
  • Acts with Integrity

Feature Ratings

Average 87

Workflow Process Automation

93

ECM Document Management

92

Search

89

Metadata Management

89

Capture Channels

89

File Approvals Esignatures

86

Access Permissions Management

85

Collaboration

84

Ediscovery Audit Trail

84

Mobile

83

File Conversion

82

Vendor Capability Ratings

Average 87

Quality of Features

92

Usability and Intuitiveness

90

Breadth of Features

89

Availability and Quality of Training

88

Ease of Implementation

87

Business Value Created

87

Ease of Customization

87

Vendor Support

86

Product Strategy and Rate of Improvement

86

Ease of Data Integration

86

Ease of IT Administration

84

Laserfiche ECM Reviews

Otilde R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Unifying Communication Strategy Workflows

Likeliness to Recommend

8 /10

What differentiates Laserfiche ECM from other similar products?

The rapidly evolving platform boasts a robust search tool that was easy to use to find the most effective marketing materials from the past, and this helped us to construct our new marketing plan.

What is your favorite aspect of this product?

We utilized the comment feature to share asynchronously the strategic elements, this was the offer for those who were in sure the night on the same team. The feature of controlling what changes to the document and the possibility of switching back to a previous version if necessary enabled us to innovate on some exciting projects and have confidence that everything was going as planned.

What do you dislike most about this product?

Some difficulties were observed during the attempts to navigate to certain elements through the mobile application while being at an off-site brainstorming session.

What recommendations would you give to someone considering this product?

By the campaign's end, we had a well-organized, easily accessible archive of all strategy documents, creative assets, and project communications. This comprehensive record not only helped us maintain consistency throughout the campaign but also served as a valuable resource for future projects.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Gisel B.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Innovative automation of marketing workflows

Likeliness to Recommend

8 /10

What differentiates Laserfiche ECM from other similar products?

One of the most outstanding features Laserfiche ECM has helped to enhance is the compliance procedures within the company. Very appealing in Laserfiche ECM is the efficient and powerful document management system where marketing assets can be sorted and searched effectively. Key to its success is the tool’s advanced analytics dashboard, peculiarly designed to display the overall performances of processes and teams.

What is your favorite aspect of this product?

The front-end of Laserfiche ECM is highly self-explanatory, and thus, it is relatively easy for team members to familiarize themselves with. There is always a way to set up notifications so that everyone would be notified about the project’s progress, but no one’s inbox would be flooded with these messages. Integration of the software with the already existing marketing tools results in the efficient running of other apparatuses.

What do you dislike most about this product?

Laserfiche ECM is quite good in most of the aspects, though the company could work on its mobile application. The current version omits some functions present in the desktop version and thus restricts freeway working.

What recommendations would you give to someone considering this product?

These automatic solutions have helped reduce how we manage the different retention policies and regulations of our industry for a more compliant environment. The designed automated notification capability of the software helps in keeping track that nothing is missed, and all relevant stakeholders are up-to-date with projects in progress. At the start, people, or employees tend to be reluctant and/or resistant to change because it takes time to adjust to new processes or tools; however, with the practical enhancement in our operational process, the skepticism gradually faded.

Pros

  • Reliable
  • Performance Enhancing
  • Efficient Service
  • Effective Service

Michael O.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2024

Laserfiche is saving our users time

Likeliness to Recommend

10 /10

What differentiates Laserfiche ECM from other similar products?

I have never used similar products

What is your favorite aspect of this product?

The ability to customize

What do you dislike most about this product?

Could use better technical customization options

What recommendations would you give to someone considering this product?

Good for many different aspects of transitioning to electronic processes

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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