Laiye

Laiye Chatbot

7.9 /10

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What is Laiye Chatbot?

Laiye's (formerly Mindsay) Conversational AI Chatbot makes customer interactions simple and efficient using conversational automation. We help customer service teams overcome common challenges, allowing them to automate customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, allowing for maximum automation of customer interactions and lowest total cost of ownership.

Company Details

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Awards & Recognition

Laiye Chatbot won the following awards in the Chatbots category

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7 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

6 Top Rated Capabilities

6 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

7 Top Rated Capabilities

5 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Gold Medalist

2021

Laiye Chatbot Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Laiye Chatbot.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Laiye Chatbot?

7% Negative

0% Neutral

93% Positive

Pros

Helps Innovate
Trustworthy
Client Friendly Policies
Fair

Feature Ratings

Average 83

Knowledgebase

Scheduled Availability

Learning and Adaptability

Personalized Service

Voice or Text Input

Multi-channel

Translation

Wayfinding

Application Programming Interface

Workflow Processing

Integration With CRM

Vendor Capability Ratings

Average 83

Vendor Support

Business Value Created

Breadth of Features

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Quality of Features

Ease of Implementation

Also Featured in...

Conversational AI

Score 7.7

View Laiye Chatbot in this category (opens in a new tab)

Laiye Chatbot Screenshots

Laiye Chatbot Videos

Laiye Chatbot Reviews

Garvis G.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

effective customer service for stores.

Likeliness to Recommend

10 /10

What differentiates Laiye Chatbot from other similar products?

it stands out because it can handle a huge number of customer questions during busy shopping times.

What is your favorite aspect of this product?

quickly builds a knowledge base, as shown by walmart's holiday sales, which allowed them to handle ten times as many questions from customers.

What do you dislike most about this product?

needs more ways to be customized for different business situations.

What recommendations would you give to someone considering this product?

ideal for big stores that have to deal with regular peaks in customer questions.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Lokesh S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

Powerful Automation, but Complex Setup

Likeliness to Recommend

10 /10

What differentiates Laiye Chatbot from other similar products?

Laiye Chatbot is special because it automates complex tasks for large businesses, supports multiple languages, uses advanced machine learning for better understanding, integrates well with various business tools, and offers many customization options for branding.

What is your favorite aspect of this product?

My favorite aspect of Laiye Chatbot is its advanced machine learning capabilities. This feature allows the chatbot to improve its understanding and responses over time, providing a better user experience as it learns from interactions.

What do you dislike most about this product?

What I dislike most about Laiye Chatbot is that it can be complex to set up and configure, which might be challenging for smaller teams or those without extensive technical expertise. This complexity can slow down the initial implementation process.

What recommendations would you give to someone considering this product?

If you’re considering Laiye Chatbot, I recommend taking advantage of their demos and tutorials to understand how to set it up effectively. Make sure to clearly define your automation goals and user needs before getting started. Additionally, consider involving your technical team in the setup process to ensure a smooth implementation, as the complexity can be a bit challenging for those without a technical background.

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Priya C.

Role: C-Level
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

New tool, but worth a try

Likeliness to Recommend

6 /10

What differentiates Laiye Chatbot from other similar products?

Unique featuers

What is your favorite aspect of this product?

Still new to the market, need more adaptibility

What do you dislike most about this product?

Should have all basic functionalities

What recommendations would you give to someone considering this product?

Not much for now, go for trial version

Pros

Respectful
Generous Negotitation
Over Delivered
Helps Innovate

Cons

Less Performance Enhancing
Less Caring
Less Reliable

Laiye Chatbot

What is Laiye Chatbot?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Laiye Chatbot Ratings

89 Likeliness to Recommend

97 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Laiye Chatbot?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Translation Supports automatic translate to multiple languages.

Wayfinding Allows the chatbot to act as a site’s search engine, in addition to a text-based search field, and have access to a service desk’s service catalog.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Also Featured in...

Conversational AI

Laiye Chatbot Screenshots

Mindsay overview

Mindsay channels

Mindsay integrations

Mindsay agent handover

Laiye Chatbot Videos

Customer Service Automation with Mindsay

Laiye Chatbot Reviews

Garvis G.

effective customer service for stores.

Likeliness to Recommend

Pros

Lokesh S.

Powerful Automation, but Complex Setup

Likeliness to Recommend

Pros

Priya C.

New tool, but worth a try

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Knowledgebase

Scheduled Availability

Learning and Adaptability

Personalized Service

Voice or Text Input

Multi-channel

Translation

Wayfinding

Application Programming Interface

Workflow Processing

Integration With CRM

Vendor Capability Ratings

Vendor Support

Business Value Created

Breadth of Features

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Quality of Features

Ease of Implementation