Laiye Chatbot Logo Award Winner Product Badge
Laiye Chatbot Logo Award Winner Product Badge
LAIYE

Laiye Chatbot

8.0 /10
Category
Laiye Chatbot
8.0 /10

What is Laiye Chatbot?

Laiye's (formerly Mindsay) Conversational AI Chatbot makes customer interactions simple and efficient using conversational automation. We help customer service teams overcome common challenges, allowing them to automate customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, allowing for maximum automation of customer interactions and lowest total cost of ownership.

Company Details


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Awards & Recognition

Laiye Chatbot won the following awards in the Chatbots category

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Laiye Chatbot Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Laiye Chatbot.

89 Likeliness to Recommend

1
Since last award

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Laiye Chatbot?

3% Negative
0% Neutral
97% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 84

Knowledgebase

89

Learning and Adaptability

89

Scheduled Availability

87

Multi-channel

86

Personalized Service

86

Voice or Text Input

85

Translation

85

Wayfinding

84

Application Programming Interface

82

Workflow Processing

80

Natural Language Processing

80

Vendor Capability Ratings

Average 85

Breadth of Features

88

Vendor Support

88

Quality of Features

87

Business Value Created

86

Ease of Data Integration

85

Availability and Quality of Training

85

Product Strategy and Rate of Improvement

85

Usability and Intuitiveness

84

Ease of Customization

84

Ease of IT Administration

84

Ease of Implementation

82

Laiye Chatbot Reviews

Avinash G.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Good AI chatbot easy to use

Likeliness to Recommend

10 /10

What differentiates Laiye Chatbot from other similar products?

Fast response and easy to use services and deployment

What is your favorite aspect of this product?

The performance part is awesome really fast as compared to other

What do you dislike most about this product?

Nothing to dislike everything is good in this

What recommendations would you give to someone considering this product?

Try this AI integrated chatbot real time response and easy to use

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Aly B.

  • Role: Finance
  • Industry: Transportation
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2023

a little too automated

Likeliness to Recommend

7 /10

What differentiates Laiye Chatbot from other similar products?

ease of use

What is your favorite aspect of this product?

ease of use

What do you dislike most about this product?

feels very botty.

What recommendations would you give to someone considering this product?

no recommendations

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

Cons

  • Less Caring

Astra J.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Amzing Application!!

Likeliness to Recommend

9 /10

What differentiates Laiye Chatbot from other similar products?

The adaptability and learning of the software is great.

What is your favorite aspect of this product?

Best UI Highly customizable, and integrates well with CRM

What do you dislike most about this product?

Support team should be more proactive

What recommendations would you give to someone considering this product?

I highly recommend Mindsay. It has a high value for your money. Besides, it is easy to use.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Caring

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