Laiye Chatbot Logo Award Winner Product Badge
Laiye Chatbot Logo Award Winner Product Badge
LAIYE

Laiye Chatbot

8.0 / 10
Category
Laiye Chatbot
8.0 / 10

What is Laiye Chatbot?

Laiye's (formerly Mindsay) Conversational AI Chatbot makes customer interactions simple and efficient using conversational automation. We help customer service teams overcome common challenges, allowing them to automate customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, allowing for maximum automation of customer interactions and lowest total cost of ownership.

Company Details


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Awards & Recognition

Laiye Chatbot won the following awards in the Chatbots category

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Laiye Chatbot Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Laiye Chatbot.

88 Likeliness to Recommend

96 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Laiye Chatbot?

4% Negative
0% Neutral
96% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 84

Learning and Adaptability

88

Knowledgebase

88

Scheduled Availability

86

Multi-channel

85

Personalized Service

85

Voice or Text Input

84

Translation

84

Wayfinding

83

Application Programming Interface

81

Leads Generation

80

Workflow Processing

79

Vendor Capability Ratings

Average 85

Business Value Created

100

Ease of Customization

100

Ease of Implementation

100

Product Strategy and Rate of Improvement

100

Quality of Features

100

Vendor Support

100

Ease of Data Integration

97

Usability and Intuitiveness

97

Ease of IT Administration

95

Breadth of Features

92

Availability and Quality of Training

90

Laiye Chatbot Reviews

Aly B.

  • Role: Finance
  • Industry: Transportation
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2023

a little too automated

Likeliness to Recommend

7 / 10

What differentiates Laiye Chatbot from other similar products?

ease of use

What is your favorite aspect of this product?

ease of use

What do you dislike most about this product?

feels very botty.

What recommendations would you give to someone considering this product?

no recommendations

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

Cons

  • Less Caring

Astra J.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Amzing Application!!

Likeliness to Recommend

9 / 10

What differentiates Laiye Chatbot from other similar products?

The adaptability and learning of the software is great.

What is your favorite aspect of this product?

Best UI Highly customizable, and integrates well with CRM

What do you dislike most about this product?

Support team should be more proactive

What recommendations would you give to someone considering this product?

I highly recommend Mindsay. It has a high value for your money. Besides, it is easy to use.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Caring

Karanja E.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Amazing Product!

Likeliness to Recommend

9 / 10

What differentiates Laiye Chatbot from other similar products?

Mindsay offers more personalized functions that helps our company in marketing services and products to potential clients

What is your favorite aspect of this product?

Mindsay optimizes the HR function by eliminating time-consuming processes.

What do you dislike most about this product?

There is nothing much to dislike about Mindsay. However, the support team can respond to quarries faster.

What recommendations would you give to someone considering this product?

I highly recommend Mindsay Chat-bot. Your conversations with clients and team members will become much easier and effective.

Pros

  • Continually Improving Product
  • Efficient Service
  • Effective Service
  • Inspires Innovation

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