Kustomer Logo
Kustomer Logo
Kustomer

Kustomer

7.7 / 10
Category
Kustomer
7.7 / 10

What is Kustomer?

Kustomer is the customer service CRM platform helping contact centers and businesses reimagine service and support in today’s customer-first world. Kustomer enables personalized, efficient and effortless customer and agent experiences by delivering unprecedented views of a customer's history, facilitating continuous omnichannel conversations and using intelligence to automate repetitive tasks and surface knowledge.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Kustomer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Kustomer.

85 Likeliness to Recommend

100 Plan to Renew

74 Satisfaction of Cost Relative to Value

2
Since last award


{y}
{name}

Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Kustomer?

4% Negative
0% Neutral
96% Positive

Pros

  • Performance Enhancing
  • Trustworthy
  • Respectful
  • Fair

Feature Ratings

Average 77

Agent Scripting

84

Multi Channel Support

81

Contact Center Integration

80

Agent Collaboration

79

Customer Service Workflow Management

78

Mobile Customer Care

78

Customer Self Service Capabilities

77

Intelligent Search

77

Analytics and Reporting

76

Customer Service Knowledge Management

74

Customer Community Management

73

Vendor Capability Ratings

Average 76

Ease of IT Administration

100

Availability and Quality of Training

96

Ease of Customization

96

Ease of Implementation

95

Quality of Features

95

Breadth of Features

92

Business Value Created

92

Ease of Data Integration

91

Usability and Intuitiveness

91

Product Strategy and Rate of Improvement

86

Vendor Support

85

Kustomer Reviews

Brad T.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Customer service is easier using Kustomer

Likeliness to Recommend

9 / 10

What differentiates Kustomer from other similar products?

I get numerous benefits from this system, including simplified communication and the ability to view files submitted by the client as evidence in certain cases. Even with my support feature, I can easily track the history of any tickets attributed to me.

What is your favorite aspect of this product?

My favorite features of Kustomer are the ability to quickly send pre-built email macros to customers, the side tool panel, and the intuitive navigation of all conversation tickets. Responding to customer feedback surveys in real time is another advantage. In addition to real-time dashboard updates, you can simply browse all worked tickets.

What do you dislike most about this product?

If you start the interaction on a different page, it will occasionally take me back to the first page and then disappear. That's the only problem I've found so far.

What recommendations would you give to someone considering this product?

Because all the information needed to further assist the consumer is available by accessing the booking reference, it makes communication with customers easier.

Pros

  • Enables Productivity
  • Saves Time
  • Respectful
  • Security Protects

Sai R.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

Powers customer support and service

Likeliness to Recommend

8 / 10

What differentiates Kustomer from other similar products?

Kustomer is a great CX platform that enhances customer satisfaction and customer service! It is easy to raise tickets and answer any incoming questions for your customers

What is your favorite aspect of this product?

Ability to raise tickets, contact agents, and escalate issues based on priority of the customer requests is very easy and intuitive on the platform

What do you dislike most about this product?

Kustomer is a great platform to use and making integrations more available for data flow would be impactful.

What recommendations would you give to someone considering this product?

Recommend using the product to scale and enhance your brand's customer service and customer support functions

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Marwa A.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

user-friendly, easy to use, budget-friendly

Likeliness to Recommend

9 / 10

What differentiates Kustomer from other similar products?

it includes all channels in one tab, it has some good features like merging profiles editing all client's info in one place, sending SMS, and implementing a dialer.

What is your favorite aspect of this product?

all-inclusive features

What do you dislike most about this product?

I live Kustomer, nothing to mention

What recommendations would you give to someone considering this product?

so far so good

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Most Popular Kustomer Comparisons