Kore.ai Experience Optimization Platform Logo Award Winner Product Badge
Kore.ai Experience Optimization Platform Logo Award Winner Product Badge
Kore.ai

Kore.ai Experience Optimization Platform

8.2 / 10
Category
Kore.ai Experience Optimization Platform
8.2 / 10

What is Kore.ai Experience Optimization Platform?

Kore.ai is a market-leading conversational AI and digital UX technology partner for Global 2000 companies. It provides conversational AI and digital UX-rich virtual assistants, designed specifically for enterprises, for a diverse range of use cases across industries for engaging customers, employees, and partners. Its end-to-end, comprehensive Virtual Assistant Platform serves as a secure foundation for enterprises to design, build, test, host, and deploy AI-rich virtual assistants across 30+ different digital and voice channels.

Company Details


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Awards & Recognition

Kore.ai Experience Optimization Platform won the following awards in the Conversational AI category

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Kore.ai Experience Optimization Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Kore.ai Experience Optimization Platform.

88 Likeliness to Recommend

3
Since last award

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

4
Since last award


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Emotional Footprint Overview

+100 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Kore.ai Experience Optimization Platform?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 82

Natural Language Processing

86

Workflow Processing

85

Artificial Intelligence Engine

85

Personalized Service

81

Leads Generation

80

Intent Extraction

80

Learning and Adaptability

78

Other Integrations

70

Vendor Capability Ratings

Average 83

Availability and Quality of Training

100

Breadth of Features

100

Ease of Customization

100

Ease of Data Integration

100

Ease of Implementation

100

Ease of IT Administration

100

Product Strategy and Rate of Improvement

100

Quality of Features

100

Usability and Intuitiveness

100

Vendor Support

100

Business Value Created

96

Kore.ai Experience Optimization Platform Reviews

  • Role: Information Technology
  • Industry: Gaming and Hospitality
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Feb 2024

Easy to use and build bot.

Likeliness to Recommend

8 / 10

Pros

  • Helps Innovate
  • Reliable
  • Saves Time
  • Acts with Integrity

Shirisha M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2024

Easy to develop and use.

Likeliness to Recommend

9 / 10

What differentiates Kore.ai Experience Optimization Platform from other similar products?

NLP algorithms and machine leaning is very good

What is your favorite aspect of this product?

conversation flow

What do you dislike most about this product?

rich responses that does not support while integrating

What recommendations would you give to someone considering this product?

Good to use

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Subhadeep D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2024

Superb, but a bit complex for beginners!

Likeliness to Recommend

8 / 10

What differentiates Kore.ai Experience Optimization Platform from other similar products?

As far as I have used, Kore.ai has a lot of functionalities and features which can be customized according to user or developer's feasibility and readability.

What is your favorite aspect of this product?

I love the customization of kore.ai and support of multiple third party channels.

What do you dislike most about this product?

The platform is a bit complex to understand for beginners, and difficult to understand.

What recommendations would you give to someone considering this product?

I would recommend to go for the product. This product is really helpful and is the perfect go to assistant for Chat support and other reliable tech supports.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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