Write a review temporarily disabled. Our system flagged this request as potentially automated and has disabled form submission for security reasons. If you believe this is a mistake, please contact us. We’ll be happy to help resolve the issue.

Kore.ai

Kore.ai AI for Service

Composite Score

8.6 /10

CX Score

8.9 /10

54 Reviews Write a Review

Claim Software

What is Kore.ai AI for Service?

Leverage agentic capabilities to empower customers and create personalized service experiences. AI for Service differentiates service experiences with agentic AI across every interaction. Leverage human-like self-service to enhance customer control and satisfaction, provide intelligent agent assistance to empower agents, proactively engage customers with targeted campaigns, and offer continuous operational improvements to elevate customer service.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Kore.ai AI for Service won the following awards in the Conversational AI category

Filter By

2026 Data Quadrant Champion

Latest Award, 2026

1 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2026

2025 Emotional Footprint Champion

2025

Service Experience
Product Impact
Conflict Resolution

2025

2025 Data Quadrant Champion

2025

0 Top Rated Capabilities

1 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Product Impact
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

3 Top Rated Capabilities

1 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

10 Top Rated Capabilities

6 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Champion

2022

7 Top Rated Capabilities

6 Top Rated Features

2022

Kore.ai AI for Service Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Kore.ai AI for Service.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Kore.ai AI for Service?

3% Negative

3% Neutral

94% Positive

Pros

Enables Productivity
Saves Time
Altruistic
Appreciates Incumbent Status

Feature Ratings

Average 82

Translation

100

Artificial Intelligence Engine

Personalized Service

Natural Language Processing

Intent Extraction

Workflow Processing

Learning and Adaptability

Leads Generation

Other Integrations

Generative AI

Retrieval augmented generation

Vendor Capability Ratings

Average 80

Breadth of Features

Vendor Support

Quality of Features

Business Value Created

Ease of Customization

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Data Integration

Kore.ai AI for Service Reviews

Deepanshu J.

Role: Information Technology
Industry: Finance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2021

Nice product overall

Likeliness to Recommend

8 /10

What differentiates Kore.ai AI for Service from other similar products?

Variety of features

What is your favorite aspect of this product?

Easy to build

What do you dislike most about this product?

Reliability sometimes.

What recommendations would you give to someone considering this product?

Good product, should definitely try and buy.

Pros

Efficient Service
Saves Time
Respectful
Acts with Integrity

Kore.ai AI for Service

What is Kore.ai AI for Service?

Company Details

Need Assistance?

Awards & Recognition

2026 Data Quadrant Champion

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

Kore.ai AI for Service Ratings

92 Likeliness to Recommend

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Kore.ai AI for Service?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Translation Supports automatic translate to multiple languages.

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Personalized Service In conjunction with CRM/ITSM integration or browser cookies, the assistant can be configured to deliver a more personalized service to the client.

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Intent Extraction Ability to extract the actions that user has performed

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Other Integrations Ability to synchronize with other chat options and ITSM tools

Generative AI Ability to use Gen AI to enhance the conversation

Retrieval augmented generation Retrieve historical knowledge/accounts and use database to query data.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Kore.ai AI for Service Reviews

Deepanshu J.

Nice product overall

Likeliness to Recommend

Pros

Most Popular Kore.ai AI for Service Comparisons

Yellow.ai

Dialogflow

Amazon Lex

Qualified PiperX

Avaamo

Drift Conversation Cloud

Feature Ratings

Translation

Artificial Intelligence Engine

Personalized Service

Natural Language Processing

Intent Extraction

Workflow Processing

Learning and Adaptability

Leads Generation

Other Integrations

Generative AI

Retrieval augmented generation

Vendor Capability Ratings

Breadth of Features

Vendor Support

Quality of Features

Business Value Created

Ease of Customization

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Data Integration