KnowledgeOwl Customer Reviews 2023

What is KnowledgeOwl?

KnowledgeOwl helps organizations of all sizes build better knowledge bases.

Company Details

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Awards & Recognition

KnowledgeOwl won the following awards in the Knowledge Management category

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2023 Emotional Footprint Champion

Latest Award, 2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2023

2022 Data Quadrant Gold Medalist

2022

8 Top Rated Capabilities

8 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Gold Medalist

2021

KnowledgeOwl Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on KnowledgeOwl.

94 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love KnowledgeOwl?

0% Negative

3% Neutral

97% Positive

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Role: Sales Marketing
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Executive Knowledge Management Avenue

Likeliness to Recommend

10 / 10

What differentiates KnowledgeOwl from other similar products?

KnowledgeOwl delivers quality information, to clients and to the sales persons for high performance.

What is your favorite aspect of this product?

KnowledgeOwl multiplies the sales demands got business services through credible training of all the sales team.

What do you dislike most about this product?

KnowledgeOwl delivers quality details for how to communicate and support sales support.

What recommendations would you give to someone considering this product?

KnowledgeOwl is dynamic in enhancing sales through proper training.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Inspires Innovation

Kyler C.

Role: Sales Marketing
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Focused Knowledge Management Tool

Likeliness to Recommend

9 / 10

What differentiates KnowledgeOwl from other similar products?

KnowledgeOwl is an accredited platform, that helps manage all the knowledge and information.

What is your favorite aspect of this product?

KnowledgeOwl has an online communications platform, which helps conduct online training.

What do you dislike most about this product?

KnowledgeOwl is more apprehensive in enhancing proper training for information sharing.

What recommendations would you give to someone considering this product?

KnowledgeOwl is determined one enhancing more business training.

Pros

Continually Improving Product
Reliable
Trustworthy
Inspires Innovation

Misca Z.

Role: Sales Marketing
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

KnowledgeOwl is significant for Knowledge Sharing

Likeliness to Recommend

10 / 10

What differentiates KnowledgeOwl from other similar products?

KnowledgeOwl offers Sustainable training to all business sales personnel.

What is your favorite aspect of this product?

KnowledgeOwl gives accurate online knowledge for companies and all the employees.

What do you dislike most about this product?

KnowledgeOwl is digital and has substantial navigation for marketing.

What recommendations would you give to someone considering this product?

KnowledgeOwl is a friendly and robust knowledge sharing solution for credible assistance

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

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KnowledgeOwl

KnowledgeOwl

What is KnowledgeOwl?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

KnowledgeOwl Ratings

94 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+99 Net Emotional Footprint

How much do users love KnowledgeOwl?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Workflow and Approval Management Ability to model, build, and execute automatic workflows for the purpose of managing content-centric processes.

Rich Text Editor Allows users to create and share information using text and other formats such as charts, images, audio, and video, with easy formatting options.

Configurable Knowledge Repository The solution provides the ability to create, manage, disseminate and archive knowledge articles in a structured format.

Multi-Language Support Write or translate articles to multiple languages and allow users to search in multiple languages to support global customers.

Cataloging Ability to organize documents and data based on similar tags, keywords and groupings.

Intelligent Search Provide user with filters and facets to refine search results, with auto-suggest capabilities, natural language search and search engine indexing.

Role-Based Access Enable different levels of access based on role, allowing different articles to be available only to specific audiences as needed.

Bulk Actions Allows users to import and export multiple articles at a time, make updates and changes to multiple categories, properties, or articles simultaneously.

Version Control Tracking of document versions with each iteration of document changes.

API Integration API integrations with enterprise apps e.g. collaboration/communication tools, CRM, ECM, and existing knowledge sources allow access to content in multiple ways.

Reporting and Analytics Detailed analytics and dashboards on content usage and performance, including how information is accessed and by whom, search query performance, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

KnowledgeOwl Reviews

Tyra C.

Executive Knowledge Management Avenue

Likeliness to Recommend

Pros

Kyler C.

Focused Knowledge Management Tool

Likeliness to Recommend

Pros

Misca Z.

KnowledgeOwl is significant for Knowledge Sharing

Likeliness to Recommend

Pros

Most Popular KnowledgeOwl Comparisons

Confluence

HubSpot Service Hub

Freshdesk

Guru

Zendesk Guide

Zoho Desk

Feature Ratings

Workflow and Approval Management

Rich Text Editor

Configurable Knowledge Repository

Multi-Language Support

Cataloging

Intelligent Search

Role-Based Access

Bulk Actions

Version Control

API Integration

Reporting and Analytics

Vendor Capability Ratings

Vendor Support

Usability and Intuitiveness

Business Value Created

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Data Integration

Breadth of Features