Kiteworks Secure Managed File Transfer Customer Reviews 2023 |

What is Kiteworks Secure Managed File Transfer?

Kiteworks' mission is to empower organizations to effectively manage risk in every send, share, receive, and save of sensitive content. To this end, we created a platform that delivers content governance, compliance, and protection to customers. The platform unifies, tracks, controls and secures sensitive content moving within, into, and out of their organization, significantly improving risk management and ensuring regulatory compliance on all sensitive content communications.

Company Details

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Kiteworks Secure Managed File Transfer Ratings

Real user data aggregated to summarize the product performance and customer experience.

60 Likeliness to Recommend

45 Plan to Renew

69 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+33 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Kiteworks Secure Managed File Transfer?

5% Negative

39% Neutral

56% Positive

Pros

Efficient Service
Acts with Integrity
Respectful
Generous Negotitation

Cons

Less Reliable
Leverages Incumbent Status
Wastes Time

Feature Ratings

Average 69

Authentication

75

Encryption Decryption

75

Data Fidelity

72

High Performance

72

Transport Security

70

File Transfer

69

Session Monitoring

67

Large File Support

66

Multi Platform Support

63

LDAP Support

63

Quota Bandwidth Control

63

Vendor Capability Ratings

Average 64

Ease of Implementation

69

Usability and Intuitiveness

69

Vendor Support

69

Business Value Created

68

Product Strategy and Rate of Improvement

64

Breadth of Features

61

Ease of IT Administration

61

Quality of Features

60

Ease of Data Integration

58

Ease of Customization

57

Availability and Quality of Training

53

Kiteworks Secure Managed File Transfer Reviews

eric c.

Role: Information Technology
Industry: Government
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

Our users found it easy to use.

Likeliness to Recommend

8 / 10

What differentiates Kiteworks Secure Managed File Transfer from other similar products?

I haven't used similar products.

What is your favorite aspect of this product?

My role as an IT Supervisor/Clerk for an unnamed US Government Bureau presented a lot of technological hurdles as our userbase was very technically challenged. The provided Government documentation for training was exhausting and often out of date, as is with Government operations. I rarely needed to assist with Kiteworks, it was never down, and people just got it.

What do you dislike most about this product?

I have no complaints.

What recommendations would you give to someone considering this product?

I wasn't in charge of purchasing so my understanding of its value compared to other products is lacking. If it's within budget, and you want an additional layer of security for your organization's messages, I'd be surprised if there's an easier to use product. Additionally, I have not compared it to other products, and I do not know how strong the encryption is. My knowledge is limited to supporting it for the end users and I can say it was easy to use and always worked as expected.

Pros

Security Protects
Efficient Service
Effective Service
Caring

Role: Sales Marketing
Industry: Banking
Involvement: Initial Implementation

Validated Review

Anonymous Reviewer

Submitted Mar 2022

Great product for Security .. not much features

Likeliness to Recommend

6 / 10

Pros

Respectful
Fair
Appreciates Incumbent Status
Reliable

Cons

Vendor Friendly Policies
Vendor's Interest First
Less Transparent

Kiteworks Secure Managed File Transfer

Kiteworks Secure Managed File Transfer

What is Kiteworks Secure Managed File Transfer?

Company Details

Need Assistance?

Kiteworks Secure Managed File Transfer Ratings

60 Likeliness to Recommend

45 Plan to Renew

69 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+33 Net Emotional Footprint

How much do users love Kiteworks Secure Managed File Transfer?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Authentication Verification of authenticity of identities between the two organizations​

Encryption Decryption The encryption (source) and decryption (destination) of data transmitted

Data Fidelity Consistent data integrity throughout the process​

High Performance High bandwidth data transfer, encryption/decryption, authentication of the service​

Transport Security Security of the data transmission

File Transfer File transfer services

Session Monitoring Reporting and metrics of the data transferal session​

Large File Support Support for large (>2GB) file transfers​

Multi Platform Support Support for multiple clients on either side of the data transfer process​

LDAP Support Support for user ID authentication across both organizations using MS Active Directory credentials​

Quota Bandwidth Control Ability to control quota and rate of transfer​

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Kiteworks Secure Managed File Transfer Reviews

eric c.

Our users found it easy to use.

Likeliness to Recommend

Pros

Great product for Security .. not much features

Likeliness to Recommend

Pros

Cons

Feature Ratings

Authentication

Encryption Decryption

Data Fidelity

High Performance

Transport Security

File Transfer

Session Monitoring

Large File Support

Multi Platform Support

LDAP Support

Quota Bandwidth Control

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Vendor Support

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features

Ease of IT Administration

Quality of Features

Ease of Data Integration

Ease of Customization

Availability and Quality of Training