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Key Survey

Composite Score

7.8 /10

CX Score

8.2 /10

18 Reviews Write a Review

Claim Software

What is Key Survey?

Key Survey’s professional survey software provides the power and flexibility to centralize data and feedback collection across the entire enterprise. Users enjoy a seamless, controlled environment that ensures data is accurate, integrated, and actionable.

Company Details

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Awards & Recognition

Key Survey won the following awards in the Survey Software category

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7 Top Rated Capabilities

5 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

4 Top Rated Capabilities

4 Top Rated Features

2022

Key Survey Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Key Survey.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

1
Since last award

100 Plan to Renew

91 Satisfaction of Cost Relative to Value

6
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Key Survey?

0% Negative

5% Neutral

95% Positive

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 87

Collaboration

Role and User Management

Templates & Question Library

Data Analysis and Visualization

3rd-Party Integrations

APIs and Integration

Customizable Branding

Mobile Support

Multi-Channel Distribution

Questionnaire Design/Survey Builder

Branching and Logic

Vendor Capability Ratings

Average 87

Ease of Data Integration

Ease of Implementation

Business Value Created

Ease of Customization

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Quality of Features

Key Survey Reviews

Sarah J.

Role: Operations
Industry: Energy
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Easy to use and with good pricing

Likeliness to Recommend

9 /10

What differentiates Key Survey from other similar products?

Besides survey collection, it is also outstanding in analyzing the results.

What is your favorite aspect of this product?

The intuitive results analysis platform.

What do you dislike most about this product?

The user community is still small but growing.

What recommendations would you give to someone considering this product?

Key survey has great pricing, is effective and robust. I highly recommend it.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Unique Features

Kyler M.

Role: Sales Marketing
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Useful Platform Extensive Research

Likeliness to Recommend

9 /10

What differentiates Key Survey from other similar products?

Key Survey is useful in collecting all the business details through research.

What is your favorite aspect of this product?

Key Survey is progressive in enhancing high business research.

What do you dislike most about this product?

Key Survey is dedicated in collecting in all the information for proper management.

What recommendations would you give to someone considering this product?

Key Survey is well focused and it gives companies elaborate research solutions.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Caring

Amari A.

Role: Student Academic
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2022

Easy to use

Likeliness to Recommend

9 /10

What differentiates Key Survey from other similar products?

The many different capabilities

What is your favorite aspect of this product?

How easy it is to use

What do you dislike most about this product?

There should be more features

What recommendations would you give to someone considering this product?

I would tell them to use it because it is easy

Pros

Performance Enhancing
Enables Productivity
Inspires Innovation
Saves Time

Key Survey

What is Key Survey?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

Key Survey Ratings

92 Likeliness to Recommend

1 Since last award

100 Plan to Renew

91 Satisfaction of Cost Relative to Value

6 Since last award

Emotional Footprint Overview

+99 Net Emotional Footprint

How much do users love Key Survey?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Invite people to review or edit the survey before sending them out.

Role and User Management Enable different levels of access and permissions based on role.

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

APIs and Integration Has inbuilt APIs allowing access to the database layer without having to go through JDBC/ODBC.

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Key Survey Reviews

Sarah J.

Easy to use and with good pricing

Likeliness to Recommend

Pros

Kyler M.

Useful Platform Extensive Research

Likeliness to Recommend

Pros

Amari A.

Easy to use

Likeliness to Recommend

Pros

1
Since last award

6
Since last award

Feature Ratings

Collaboration

Role and User Management

Templates & Question Library

Data Analysis and Visualization

3rd-Party Integrations

APIs and Integration

Customizable Branding

Mobile Support

Multi-Channel Distribution

Questionnaire Design/Survey Builder

Branching and Logic

Vendor Capability Ratings

Ease of Data Integration

Ease of Implementation

Business Value Created

Ease of Customization

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Quality of Features