Jobber Customer Reviews 2025 | Field Service Management

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Jobber

Composite Score

7.4 /10

CX Score

7.8 /10

17 Reviews Write a Review

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What is Jobber?

Jobber is job tracking and customer management software that helps small home services businesses organize their entire operations, from scheduling jobs and managing their crews, to invoicing customers and collecting payments. Unlike manual processes and single feature apps, Jobber’s platform streamlines and automates daily operations, replacing duplicate entry and repetitive tasks with tailored automation.

Company Details

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Awards & Recognition

Jobber won the following awards in the Field Service Management category

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2024 Emotional Footprint Champion

2024

Product Impact
Contract Negotiation

2024

2024 Data Quadrant Champion

2024

5 Top Rated Capabilities

9 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact
Contract Negotiation

2023

2023 Data Quadrant Champion

2023

9 Top Rated Capabilities

11 Top Rated Features

2023

Jobber Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jobber.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

1
Since last award

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jobber?

0% Negative

5% Neutral

95% Positive

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Includes Product Enhancements

Feature Ratings

Average 80

Quotes and Estimates

Service Scheduling

GPS Tracking

Mobile App

Dashboards, Analytics and Reporting

Online Booking

Application Integration

Billing and Invoice Management

Field Service Workflow Management

Field Sales Enablement

Field Service Knowledge Management

Vendor Capability Ratings

Average 78

Usability and Intuitiveness

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Vendor Support

Ease of Customization

Quality of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Data Integration

Breadth of Features

Also Featured in...

Appointment Scheduling

Score 7.9

View Jobber in this category (opens in a new tab)

Jobber Reviews

Samarjeet S.

Role: Information Technology
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2025

User friendly, easy to use

Likeliness to Recommend

8 /10

What differentiates Jobber from other similar products?

Easy to use even by non IT Professionals

What is your favorite aspect of this product?

The design and user interface

What do you dislike most about this product?

lack of advanced features and good connection with quickbooks

What recommendations would you give to someone considering this product?

we combine this with quickbooks for full accounting. can't just rely on this. but it's a great product to start with.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Danielle M.

Role: Human Resources
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2025

Save Time and Boost Efficiency

Likeliness to Recommend

8 /10

What differentiates Jobber from other similar products?

It allows me to enter any keyword and find exactly what I'm looking for, which streamlines my process of searching for positions.

What is your favorite aspect of this product?

By providing new job ideas and helping me discover positions through its search tool.

What do you dislike most about this product?

I found the setup process to be somewhat challenging, particularly towards the end. It was not clear from the beginning that there was a payment required to apply for jobs, which was an unwelcome surprise. I believe the cost should be disclosed upfront to avoid any misunderstandings or surprises later on.

What recommendations would you give to someone considering this product?

Take your time and explore

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Unique Features

Ioan P.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2023

Efficient service software.

Likeliness to Recommend

9 /10

What differentiates Jobber from other similar products?

Jobber allows us to create professional invoices using customizable templates and sends invoices automatically by email. It also provides interchangeable tools such as an integrated CRM, real-time scheduling and dispatch, expense tracking, online reservations, automated emails, and more. With the time tracking feature, Jobber's scheduling module updates any job in real time, such as information about the completed task and the progress of the project.

What is your favorite aspect of this product?

Job assignment. Automatic reminders. Quick programming. Time tracking. Customizable calendar view. Drag and drop functionality.

What do you dislike most about this product?

The mobile app function could be improved. Creating and delivering bulk quotes would be very helpful.

What recommendations would you give to someone considering this product?

Jobber is exceptionally easy to use and automates the processes associated with new customer onboarding, account management, and billing. The best use case scenario would be newer companies looking to improve their professionalism and better manage accounts and cash flow. Customization is extensive within the CRM and can likely accommodate any scheduling issues you may have.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jobber

What is Jobber?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

Jobber Ratings

83 Likeliness to Recommend

1 Since last award

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Jobber?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Quotes and Estimates The ability for the system to provide quotes and/or estimates.

Service Scheduling Schedule and match jobs to qualified employees, automatically assign jobs to available employees and manage the pipeline from request to delivery.

GPS Tracking Includes geo-fencing, real-time alerts, fleet tracking, Google maps, and mobile integration.

Mobile App Access customer profiles, job history, prior invoices, photos, upload forms, build estimates etc. within the app.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Online Booking Customers can conveniently schedule and book appointments through an online booking system.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Billing and Invoice Management Includes automated time capture, online bill submission, invoicing, and e-billing.

Field Service Workflow Management The ability to create, track, and manage service tickets or cases.

Field Sales Enablement Includes sales order management functions such as quotes, contracts, calls, visits, marketing, and automation.

Field Service Knowledge Management The ability to provide an editable knowledge repository that field service staff can answer to answer with problem or incident resolution.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Also Featured in...

Appointment Scheduling

Jobber Reviews

Samarjeet S.

User friendly, easy to use

Likeliness to Recommend

Pros

Danielle M.

Save Time and Boost Efficiency

Likeliness to Recommend

Pros

Ioan P.

Efficient service software.

Likeliness to Recommend

Pros

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Feature Ratings

Quotes and Estimates

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Mobile App

Dashboards, Analytics and Reporting

Online Booking

Application Integration

Billing and Invoice Management

Field Service Workflow Management

Field Sales Enablement

Field Service Knowledge Management

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Availability and Quality of Training

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Ease of IT Administration

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Ease of Customization

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