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Ivanti

Ivanti Neurons for ITSM

Composite Score

8.1 /10

CX Score

8.4 /10

186 Reviews Write a Review

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What is Ivanti Neurons for ITSM?

Ivanti Neurons for ITSM is a flexible and complete cloud-optimized ITSM solution available. It automates workflows, eliminating costly manual processes improving businesses' efficiency, compliancy, and security. Whether it's IT help desk / support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can scale and adapt to meet specific business needs.

Company Details

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Awards & Recognition

Ivanti Neurons for ITSM won the following awards in the IT Service Management - Enterprise category

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1 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2026

2025 Emotional Footprint Champion

2025

1 Top Rated Capabilities

1 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

7 Top Rated Capabilities

3 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

2023 Data Quadrant Champion

2023

6 Top Rated Capabilities

2 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Product Impact
Conflict Resolution

2022

2022 Data Quadrant Champion

2022

6 Top Rated Capabilities

4 Top Rated Features

2022

Ivanti Neurons for ITSM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Ivanti Neurons for ITSM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

99 Plan to Renew

78 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Ivanti Neurons for ITSM?

5% Negative

6% Neutral

89% Positive

Pros

Reliable
Trustworthy
Respectful
Enables Productivity

Feature Ratings

Average 78

Technician Administration

Service Catalog

End User Self Serve

End User Support Solutions

Systems Management Integration

Multi-Site Functionality

Integration With IT Tools

Integrated Knowledge Management

Multi Device Capability

Business Application Integration

Reporting

Vendor Capability Ratings

Average 78

Breadth of Features

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Ease of Customization

Ease of Data Integration

Availability and Quality of Training

Ease of Implementation

Vendor Support

Product Strategy and Rate of Improvement

Ivanti Neurons for ITSM Reviews

Aarav M.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2026

Automation first ITSM platform.

Likeliness to Recommend

10 /10

What differentiates Ivanti Neurons for ITSM from other similar products?

I like the way it approaches automation. Instead of just building workflows it leans into event driven actions if something breaks, slows down or behaves abnormally it can respond automatically without waiting for a human to step in.

What is your favorite aspect of this product?

My favorite aspect is its self healing automation it can detect and fix issues automatically, reducing manual work and keeping systems running smoothly without constant intervention.

What do you dislike most about this product?

It’s a powerful platform but getting to that power takes effort. Setting things up, customizing workflows or even navigating certain parts of the UI isn’t always as smooth as expect.

What recommendations would you give to someone considering this product?

It’s a great choice if your environment is complex and you genuinely need strong automation, endpoint visibility and tighter control over IT operations.

Pros

Continually Improving Product
Reliable
Effective Service
Respectful

Cons

Leverages Incumbent Status

Harshiv J.

Role: Vendor Management
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2026

Ivanti the most loved tool for ITSM by our team

Likeliness to Recommend

10 /10

What differentiates Ivanti Neurons for ITSM from other similar products?

Ai powered automation built in proactive IT workflows that can predict issues and automate resolution not just react to tickets. Context aware service management like incidents with assets users changes and health data for smarter prioritisation.

What is your favorite aspect of this product?

The standout for me is the predictive automation and Event correlation when it flags trends or recurring issues before users even report them it fundamentally shifts support from reactive to proactive.

What do you dislike most about this product?

Stepper learning curve for teams power capabilities come with lots of configuration decisions. Reporting can be clunky without some customisation. Integration outside the Invanti ecosystem sometimes needs additional work or middleware.

What recommendations would you give to someone considering this product?

Invest in upfront process design take time defining workflows before diving into automation. Ensure training for admins to make the most out of automation and collaboration features.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Akansha S.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2026

Start small scale gradually.

Likeliness to Recommend

10 /10

What differentiates Ivanti Neurons for ITSM from other similar products?

It uses intelligent automation to classify tickets, route incidents, trigger remediation bots and reduce manual toil not just automate simple workflows but really predictive operations based on patterns.

What is your favorite aspect of this product?

It doesn't feel like automation was added later just to tick a box. Tucket routing, incident detection and even basic remediation happen intelligently in the background. That means fewer repetitive tasks, less manual triage and more time to focus on solving real problems instead of managing queues.

What do you dislike most about this product?

For teams without dedicated administrators or automation specialist, setting up workflows, AI classifiers and integrations can feel overwhelming.

What recommendations would you give to someone considering this product?

Start small focus on automation and AI features early and assign someone to own the platform. It delivers the most value when you invest time in setup and gradually scale its capabilities rather than treating it as a bisic ticketing tool.

Pros

Continually Improving Product
Enables Productivity
Unique Features
Efficient Service

Cons

Less Caring

Ivanti Neurons for ITSM

What is Ivanti Neurons for ITSM?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

Ivanti Neurons for ITSM Ratings

85 Likeliness to Recommend

99 Plan to Renew

78 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Ivanti Neurons for ITSM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Technician Administration Easily designed forms, templates, task management, and workflows using codeless customization.

Service Catalog Ability to request products and services through an online catalog that integrates into the ticketing system; may include an app store.

End User Self Serve Intuitive portal designed for end users to create incident tickets, request services, and access status and FAQs.

End User Support Solutions Tools to benefit end users such as single sign-on to self-serve, password reset, screen capture in ticket, dynamic FAQ matching to ticket key words.

Systems Management Integration APIs available for straightforward integration with multiple systems management tools such as network monitoring to create tickets for action items. May include aggregated alerts, views and dashboards

Multi-Site Functionality Central management of dispersed technicians, multiple time zones, operational hours, and automated shift reassignments.

Integration With IT Tools Integration with tools to assist the user which enable connection from within the ticket, capturing information as it is created.

Integrated Knowledge Management Database integrated with ticketing system for sharing information between technicians, single source or able to federate multiple sources into a single search.

Multi Device Capability Intuitive interface for any device for any role (end user, technician, approver) providing access via web or native mobile app for end users and technicians.

Business Application Integration APIs available for straightforward integration with multiple business systems such as ERP or CRM.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ivanti Neurons for ITSM Reviews

Aarav M.

Automation first ITSM platform.

Likeliness to Recommend

Pros

Cons

Harshiv J.

Ivanti the most loved tool for ITSM by our team

Likeliness to Recommend

Pros

Akansha S.

Start small scale gradually.

Likeliness to Recommend

Pros

Cons

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2
Since last award

Feature Ratings

Technician Administration

Service Catalog

End User Self Serve

End User Support Solutions

Systems Management Integration

Multi-Site Functionality

Integration With IT Tools

Integrated Knowledge Management

Multi Device Capability

Business Application Integration

Reporting

Vendor Capability Ratings

Breadth of Features

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Ease of Customization

Ease of Data Integration

Availability and Quality of Training

Ease of Implementation

Vendor Support

Product Strategy and Rate of Improvement