IT Service Management

Response
Distribution
1Reviews

ITRP Institute

ITRP

ITRP is an enterprise-class IT service management application built specifically for multinational organizations. Apart from the obvious needs to operate across different time zones and in multiple languages, multinationals have several more sophisticated ITSM requirements.These requirements are rarely considered at the start of a regional or global service management initiative. One by one they turn into major challenges as the rollout progresses geographically.

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Composite Score

Composite
Score

4.3

CX Score

CX
Score

-35

Emotional Footprint

Emotional
Footprint

22%

Likeliness to Recommend

Likeliness
to Recommend

IT Service Management

Response
Distribution
1Reviews
Category Features
  • Business Application Integration
  • |
  • End User Self Serve
  • |
  • End User Support Solutions
  • |
  • Integrated Knowledge Management
  • |
  • Integration With IT Tools
  • |
  • Multi Device Capability
  • |
  • Multi-Site Functionality
  • |
  • Reporting
  • |
  • Service Catalog
  • |
  • Systems Management Integration
  • |
  • Technician Administration

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