Instana Customer Reviews 2023

What is Instana?

Monitor any application, service, or request with Instana Application Performance Monitoring.

Company Details

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Awards & Recognition

Instana won the following awards in the Application Performance Management - Enterprise category

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2023 Data Quadrant Gold Medalist

Latest Award, 2023

4 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2023

Instana Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Instana.

87 Likeliness to Recommend

Down 1
Since last award

96 Plan to Renew

Down 4
Since last award

80 Satisfaction of Cost Relative to Value

Down 2
Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Instana?

0% Negative

11% Neutral

89% Positive

Pros

Trustworthy
Enables Productivity
Acts with Integrity
Saves Time

Feature Ratings

Average 81

Transaction Request Performance

86

Server Monitoring

84

Cloud/On-Prem/Hybrid Deployment

83

Domain-Agnostic AI/ML

83

Enterprise Cloud Platform Support

83

Scalability

82

Application Discovery

82

Automated Diagnostics

82

Error Reporting

82

Application Request Tracing

81

Application Metric Reporting

81

Vendor Capability Ratings

Average 81

Business Value Created

95

Ease of Data Integration

92

Product Strategy and Rate of Improvement

92

Usability and Intuitiveness

92

Ease of Implementation

91

Ease of IT Administration

91

Breadth of Features

89

Vendor Support

89

Availability and Quality of Training

88

Ease of Customization

88

Quality of Features

88

Instana Reviews

Krutarth D.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Easy to use. Great product. Works as expected.

Likeliness to Recommend

9 / 10

What differentiates Instana from other similar products?

Three features or capabilities come to my mind that I believe differentiate Instana from other similar products. - Ease of implementation - Dashboards - Extensive details capturing

What is your favorite aspect of this product?

- To be able to trace a single request from Applications (Mobile, Web) to Services (Backend) end to end. - Detail-oriented dashboards - Easy to use and single-step integrations to enable Observability and Monitoring - Intuitiveness and ease of using the product

What do you dislike most about this product?

Not something that I dislike about the product but would be more of Mobile Application performance monitoring features like end-to-end user session capturing, performance monitoring dashboards, the ability to measure performance for Mobile apps etc.

What recommendations would you give to someone considering this product?

It's one of the most competitive products to use in this category considering the feature-set and capabilities it offers. If you're looking for end-to-end tracing and complete backend services observability integrations, I would highly recommend Instana. If you're looking for only client-side monitoring and observability, there are other better alternatives out there.

Pros

Enables Productivity
Respectful
Helps Innovate
Continually Improving Product

Mehdi K.

Role: C-Level
Industry: Recreation
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Performance, easy to use, but pricey

Likeliness to Recommend

7 / 10

What differentiates Instana from other similar products?

Instana is at the same level of the competition.

What is your favorite aspect of this product?

Instana dashboards are very good.

What do you dislike most about this product?

Price and sales team.

What recommendations would you give to someone considering this product?

Have a clear overview of the market before choosing.

Pros

Trustworthy
Client Friendly Policies
Performance Enhancing
Enables Productivity

Cons

Less Generous
Less Transparent
Less Friendly Negotiation

Akash S.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2023

Easy to use, but a bit pricey.

Likeliness to Recommend

8 / 10

What differentiates Instana from other similar products?

The ease of implementation with instana is way better than it's riavls

What is your favorite aspect of this product?

Extensive detail capturing

What do you dislike most about this product?

The initial learning curve

What recommendations would you give to someone considering this product?

Get on call with the sales/support to to understand the working

Pros

Continually Improving Product
Reliable
Enables Productivity
Efficient Service

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Instana

Instana

What is Instana?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

Instana Ratings

87 Likeliness to Recommend

Down 1Since last award

96 Plan to Renew

Down 4Since last award

80 Satisfaction of Cost Relative to Value

Down 2Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Instana?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Transaction Request Performance Tracking the performance of all web and other transactions within your system.

Server Monitoring Monitor usage and performance of all application dependencies like databases, servers, containers, web services, caching, etc.

Cloud/On-Prem/Hybrid Deployment Supports one or many deployment models - On-prem, cloud or hybrid hosting of the database system.

Domain-Agnostic AI/ML Domain-agnostic AI/ML capabilities for events via third-party collectors.

Enterprise Cloud Platform Support Monitoring capabilities for cloud platforms such as Cloud Foundry, OpenShift, Kubernetes, Azure ServiceFabric.

Scalability Scalability refers to the transaction size per second / time taken to put a transaction in the block and the time taken to reach a consensus.

Application Discovery Automated discovery of web servers, application servers, and micro-services, application frameworks, and platforms.

Automated Diagnostics Automated diagnostics providing prebuilt workflows for problem detection, correlation of application behavior and performance, and determination of cause.

Error Reporting Tracking and automatic notification of alerts or errors within the system.

Application Request Tracing Detail key attributes of application requests and transactions.

Application Metric Reporting Tracking of both custom and basic application framework metrics.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Instana Reviews

Krutarth D.

Easy to use. Great product. Works as expected.

Likeliness to Recommend

Pros

Mehdi K.

Performance, easy to use, but pricey

Likeliness to Recommend

Pros

Cons

Akash S.

Easy to use, but a bit pricey.

Likeliness to Recommend

Pros

Most Popular Instana Comparisons

Microsoft Azure Monitor

AppDynamics

New Relic

Dynatrace

SolarWinds AppOptics

Stackify Retrace

Down 1
Since last award

Down 4
Since last award

Down 2
Since last award

Feature Ratings

Transaction Request Performance

Server Monitoring

Cloud/On-Prem/Hybrid Deployment

Domain-Agnostic AI/ML

Enterprise Cloud Platform Support

Scalability

Application Discovery

Automated Diagnostics

Error Reporting

Application Request Tracing

Application Metric Reporting

Vendor Capability Ratings

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Breadth of Features

Vendor Support

Availability and Quality of Training

Ease of Customization

Quality of Features