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inriver

inriver PIM

Composite Score

6.9 /10

CX Score

7.3 /10

18 Reviews Write a Review

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What is inriver PIM?

In a digital-first world, product information is your most valuable asset. Bring compelling stories to life, obtain actionable guidance on what influences buying decisions, and quickly adapt to changing needs – all from a single platform. Inriver product information management system is a digital-first PIMTM solution that’s designed to drive revenue.

Company Details

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Awards & Recognition

inriver PIM won the following awards in the Product Information Management category

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3 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2025

2 Top Rated Capabilities

0 Top Rated Features

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

inriver PIM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on inriver PIM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

2
Since last award

96 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love inriver PIM?

9% Negative

5% Neutral

86% Positive

Pros

Friendly Negotiation
Respectful
Trustworthy
Altruistic

Feature Ratings

Average 74

Business Process Automation

Data Export

Master Record Management

Advanced Search and Filtering

Product Categorization & Relationships

Omni-Channel Information Delivery

Role-Based Access Management

Generative AI

Data Syndication

Integration

Workflow and Approval Management

Vendor Capability Ratings

Average 79

Business Value Created

Vendor Support

Availability and Quality of Training

Ease of Customization

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

inriver PIM Reviews

Lene S.

Role: Consultant
Industry: Manufacturing
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2023

InRiver is good but pricy

Likeliness to Recommend

7 /10

What differentiates inriver PIM from other similar products?

I'm quite sure that they in some way can do the same

What is your favorite aspect of this product?

I've been working with InRiver for 14 yesrs, so I know it well

What do you dislike most about this product?

Missing functions

What recommendations would you give to someone considering this product?

Make sure it's the right solution

Pros

Helps Innovate
Unique Features
Client Friendly Policies
Fair

Role: Sales Marketing
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jun 2022

A great solution all round.

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Performance Enhancing
Caring
Respectful

Cons

Vendor Friendly Policies

inriver PIM

What is inriver PIM?

Company Details

Need Assistance?

Awards & Recognition

inriver PIM Ratings

84 Likeliness to Recommend

2 Since last award

96 Plan to Renew

1 Since last award

88 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love inriver PIM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Business Process Automation The use of technology (AI, NLP, Machine Learning or others) to automate processes throughout an organization, which can help in changing product details.

Data Export Allows for multiple export options into CSV, XLSX, XML, Jason, or PDF.

Master Record Management Ability to onboard a new product, define its attributes, update them and manage product record lifecycle.

Advanced Search and Filtering Quickly find information based on filtering multiple attributes and conditions and save filters for future use.

Product Categorization & Relationships Allows users to manage data and products based on specific traits or segments.

Omni-Channel Information Delivery Ability to deliver product information in a differentiated manner i.e. specific for a channel requirements.

Role-Based Access Management Ability to assign permissions around editing, commenting, downloading based on user roles / Active Directory groups.

Generative AI Generate content for optimization and integration to perform product matching, categorization, or competitor analysis.

Data Syndication Ability to import data from various internal and external sources and syndicate it to industry-standard data pools and exchanges (e.g.: GDSN, 1WorldSync, GXS).

Integration Integration with augmentation solutions like DRM, Active Directory or LDAP, SIEM, and NAC.

Workflow and Approval Management Ability to model, build, and execute automatic workflows for the purpose of managing content-centric processes.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

inriver PIM Reviews

Lene S.

InRiver is good but pricy

Likeliness to Recommend

Pros

A great solution all round.

Likeliness to Recommend

Pros

Cons

2
Since last award

1
Since last award

2
Since last award

Feature Ratings

Business Process Automation

Data Export

Master Record Management

Advanced Search and Filtering

Product Categorization & Relationships

Omni-Channel Information Delivery

Role-Based Access Management

Generative AI

Data Syndication

Integration

Workflow and Approval Management

Vendor Capability Ratings

Business Value Created

Vendor Support

Availability and Quality of Training

Ease of Customization

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Ease of Data Integration