IdeaScale Customer Reviews 2024

IdeaScale

8.4 /10

15 Reviews Write a Review

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What is IdeaScale?

IdeaScale is an innovation management solution that links organizations to people with ideas. Those ideas can change the world – not just your business. Find ideas to aid in digital transformation, to face the age of automation, to fight climate change, inequality and beyond. Connect to the ideas that matter and start co-creating the future.

Company Details

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Awards & Recognition

IdeaScale won the following awards in the Idea Management category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

5 Top Rated Capabilities

9 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

IdeaScale Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on IdeaScale.

92 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love IdeaScale?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 87

Idea Funnel

Multiple Language Support

Mobile

Idea Capture

Idea Segmentation

Social Collaboration

Idea Approval Workflow

Customizable Branding

Idea Scoring / Evaluation

Application Integration

Advanced Search and Filtering

Vendor Capability Ratings

Average 87

Availability and Quality of Training

100

Breadth of Features

100

Ease of Customization

100

Ease of Implementation

100

Ease of IT Administration

100

Product Strategy and Rate of Improvement

100

Quality of Features

100

Usability and Intuitiveness

100

Vendor Support

100

Business Value Created

Ease of Data Integration

IdeaScale Reviews

Role: Industry Specific Role
Industry: Consulting
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jan 2023

Easy to use, great support and has a great culture

Likeliness to Recommend

9 /10

Pros

Trustworthy
Efficient Service
Effective Service
Caring

Role: C-Level
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Dec 2022

Good and solid product does all the basics well

Likeliness to Recommend

8 /10

Pros

Caring
Respectful
Friendly Negotiation
Security Protects

Dayton B.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

A fantastic idea for a business product

Likeliness to Recommend

10 /10

What differentiates IdeaScale from other similar products?

simple to launch and set up. Very user-friendly interface for administrators and users in the field who sign on only to cast votes. Always available and knowledgeable technical support. Additionally, the system has been dependable, with no downtime during our use. Ideascale offers one of the most reliable platforms available and is well ahead of everyone else in system integration.

What is your favorite aspect of this product?

I would be okay with IdeaScale's offers, but I was in for a delightful encounter. The leadership of my agency gave me the assignment of creating a community of leading practices to exchange practical and efficient ideas throughout the organization. Due to its enormous scalability, we are only beginning to scratch the surface of how this product can affect our company. So far, working with this team has been fantastic!

What do you dislike most about this product?

There are many options for community moderation, and it sometimes needs to be clarified what each one does. This can be overwhelming. Attached links or documents might be inserted or shown more prominently, and attached images display very little. The registration procedure might go more smoothly. It has more customization options than we are using.

What recommendations would you give to someone considering this product?

The team, which included sales, support, and others, was attentive, gifted, and enthusiastic about the product, their particular trades, and offering top-notch customer service. The technology is robust in features, user-friendly, and dependable. I've had the chance to participate in various application development during my decades-long employment with the federal government.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

IdeaScale

What is IdeaScale?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

IdeaScale Ratings

92 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love IdeaScale?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Idea Funnel Ability to visually see ideas based on pre-defined phases or stages.

Multiple Language Support Support of multiple languages, including double-byte languages.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Idea Capture Ability to collect details such as names, description, attachments, videos etc. from users to give context on ideas.

Idea Segmentation The ability to create and analyze discrete segments of ideas based on user-defined criteria or variables.

Social Collaboration Connects users via social media features such as instant messaging, chats or comments and allow users to tag people, or use the like function to vote.

Idea Approval Workflow Workflow to approve or reject user ideas and provide automated updates and feedback on the status of their ideas as they move through the idea funnel.

Customizable Branding Tool allows user to apply its own branding to documents, web pages etc.

Idea Scoring / Evaluation Ability to create customizable rating criteria and evaluate and/or score ideas.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Advanced Search and Filtering Quickly find information based on filtering multiple attributes such as by date, group or segment and save filters for future use.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

IdeaScale Reviews

Easy to use, great support and has a great culture

Likeliness to Recommend

Pros

Good and solid product does all the basics well

Likeliness to Recommend

Pros

Dayton B.

A fantastic idea for a business product

Likeliness to Recommend

Pros

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Feature Ratings

Idea Funnel

Multiple Language Support

Mobile

Idea Capture

Idea Segmentation

Social Collaboration

Idea Approval Workflow

Customizable Branding

Idea Scoring / Evaluation

Application Integration

Advanced Search and Filtering

Vendor Capability Ratings

Availability and Quality of Training

Breadth of Features

Ease of Customization

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of Improvement

Quality of Features

Usability and Intuitiveness

Vendor Support

Business Value Created

Ease of Data Integration