Icertis Contract Intelligence Platform Logo
Icertis Contract Intelligence Platform Logo
Icertis

Icertis Contract Intelligence Platform

Composite Score
7.5 /10
CX Score
7.7 /10
Category
Icertis Contract Intelligence Platform
7.5 /10

What is Icertis Contract Intelligence Platform?

The Icertis Contract Management (ICM) platform is the leading contract management solution in the cloud. ICM’s easy-to-use, intelligent, enterprise-wide contract management software transforms the foundation of commerce by turning contracts into valuable corporate assets. The Icertis platform has powerful features that address all types of contracts, throughout the entire contract lifecycle, across the enterprise.

Company Details


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Awards & Recognition

Icertis Contract Intelligence Platform won the following awards in the Contract Lifecycle Management category

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Icertis Contract Intelligence Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Icertis Contract Intelligence Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

2
Since last award

94 Plan to Renew

1
Since last award

76 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Icertis Contract Intelligence Platform?

8% Negative
5% Neutral
87% Positive

Pros

  • Friendly Negotiation
  • Trustworthy
  • Fair
  • Helps Innovate

Feature Ratings

Average 79

E-Signature

87

Contract Approval

84

Workflow

81

Contract Authoring

81

Clause Management

78

Integration

77

Reporting Analytics

76

Searchable Repository

75

Redlining

74

OCR Support

71

Obligation Management

71

Vendor Capability Ratings

Average 78

Ease of Implementation

84

Business Value Created

81

Vendor Support

80

Usability and Intuitiveness

79

Ease of Customization

78

Availability and Quality of Training

77

Quality of Features

77

Ease of IT Administration

76

Product Strategy and Rate of Improvement

76

Breadth of Features

75

Ease of Data Integration

73

Icertis Contract Intelligence Platform Reviews

Shayquah N.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Jan 2024

Easy to use, good features, but a bit pricey.

Likeliness to Recommend

10 /10

What differentiates Icertis Contract Intelligence Platform from other similar products?

Icertis Contract Intelligence integrates seamlessly with business, sales and marketing, transactional software from the world's leading vendors, giving us the visibility into contract data and information better than other of their competitors.

What is your favorite aspect of this product?

It's easy to use features.

What do you dislike most about this product?

It's renewal features.

What recommendations would you give to someone considering this product?

I would surely recommend people to use this product as it is a secure CLM system in a data driven world which surely helps in protecting valuable business data from threats, fines and reputation damage.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Paul E.

  • Role: Finance
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2025

A robust AI-driven CLM Platform

Likeliness to Recommend

10 /10

What differentiates Icertis Contract Intelligence Platform from other similar products?

What really sets Icertis apart, for me, is how deeply it integrates with the systems you’re already using, especially SAP. It doesn’t just sit there; it becomes part of your workflow, pulling in data, tracking obligations, and helping you stay compliant without constant manual checks. I also appreciate how AI isn’t just a gimmick — it genuinely analyzes contracts, flags risks, and gives insights that feel actionable, not just theoretical. On top of that, the platform scales effortlessly, so whether you’re managing hundreds or thousands of contracts across multiple regions, it stays fast and reliable.

What is your favorite aspect of this product?

For me, the part I really love about Icertis is how it turns a mountain of contracts into something I can actually understand and act on. The dashboards, the AI insights, the ability to track obligations across dozens of agreements — it makes me feel in control, even when the volume is overwhelming. It’s like having a smart assistant that never misses a detail, so I can focus on making strategic decisions instead of drowning in paperwork.

What do you dislike most about this product?

What I find a bit frustrating is the initial setup and customization. It takes time, planning, and some technical skill to get everything aligned with your company’s specific policies. That said, once it’s up and running, it’s smooth sailing — so it’s more of a short-term hurdle than a long-term issue.

What recommendations would you give to someone considering this product?

I would say: it’s best for larger organizations with complex or high-volume contracts, especially if you’re already using SAP or other enterprise systems. Be prepared to invest some time upfront in setup and playbook customization — it pays off in efficiency and insight later. For smaller teams, weigh whether the scale justifies the cost, but for those who need strong compliance, risk management, and analytics, it’s definitely worth exploring.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Yukio T.

  • Role: Finance
  • Industry: Electronics
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Transforming Contract Management

Likeliness to Recommend

9 /10

What differentiates Icertis Contract Intelligence Platform from other similar products?

The platform's dashboard provides finance professionals an easy-to-use interface for monitoring contracts, including their status, payments, and important milestones. The platform's dashboard provides finance professionals an easy-to-use interface for monitoring contracts, including their status, payments, and essential milestones. It can provide visual representations that are life-saving. Generating financial reports has never been easier. Icertis lets you customize reports using financial KPIs, making data-driven decisions possible.

What is your favorite aspect of this product?

Automated notifications for payment milestones mean I can concentrate on strategic financial planning instead of chasing payment deadlines. Manual data entry often leads to errors. Icertis automates data capture to ensure data accuracy and compliance. The platform reduces manual labor and streamlines contract processes, resulting in significant cost savings. Icertis ensures compliance with regulations automatically. The search and analytics functions are powerful and allow for quick contract access, making audits and compliance checks easier.

What do you dislike most about this product?

To improve, it could expand our AI contract analysis, streamline workflows, and manage contracts more efficiently. This would simplify overall contract management.

What recommendations would you give to someone considering this product?

Automating contract processes has cut down on manual work, ensuring accuracy, decreasing mistakes, and freeing up time for strategic financial planning. The Icertis Contract Intelligence Platform is a valuable tool for financial professionals who want to streamline contract management and compliance. Keep in mind that you should carefully evaluate the platform to ensure it meets your specific business needs. Icertis Contract Intelligence Platform made handling financial contracts, tracking payments and maturities, generating financial reports, and automating contract-related processes simpler and better.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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