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IBM

IBM MaaS360

Composite Score

6.8 /10

CX Score

7.2 /10

32 Reviews Write a Review

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What is IBM MaaS360?

Transform how IT protects laptops, desktops, smartphones, tablets, wearables and the Internet of Things (IoT) while ensuring a great user experience. IBM Security MaaS360 protects devices, apps, content and data so you can rapidly scale your remote workforce and bring-your-own-device (BYOD) initiatives, helping you build a zero trust strategy with modern device management. And, you can take advantage of contextual analytics from artificial intelligence (AI) for actionable insights.

Company Details

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Awards & Recognition

IBM MaaS360 won the following awards in the Unified Endpoint Management category

Filter By

2 Top Rated Capabilities

3 Top Rated Features

2024

1 Top Rated Capabilities

2 Top Rated Features

2023

3 Top Rated Capabilities

4 Top Rated Features

2022

Service Experience
Product Impact

2022

IBM MaaS360 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on IBM MaaS360.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

1
Since last award

93 Plan to Renew

2
Since last award

67 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love IBM MaaS360?

5% Negative

0% Neutral

95% Positive

Pros

Acts with Integrity
Security Protects
Caring
Helps Innovate

Feature Ratings

Average 71

Mobile Device Management (MDM)

Automation on Demand

Fencing

Mass Enrollment

Manage All User Endpoints

Application Management

Single Pane of Glass

Real-Time Resolution

Location Services

Expense Management

Integration with ITSM and ITAM Tools

Vendor Capability Ratings

Average 66

Ease of IT Administration

Business Value Created

Product Strategy and Rate of Improvement

Quality of Features

Vendor Support

Breadth of Features

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Ease of Implementation

Usability and Intuitiveness

Also Featured in...

Enterprise Mobility Management

Score 5.7

View IBM MaaS360 in this category (opens in a new tab)

IBM MaaS360 Reviews

Brian L.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

Robust management!

Likeliness to Recommend

9 /10

What differentiates IBM MaaS360 from other similar products?

IBM Security MaaS360 differentiates itself with its strong integration with IBM's security ecosystem, comprehensive compliance support across multiple regulations, and its cognitive insights capability that leverages Watson AI to provide enhanced visibility and intelligence for device and security management. These features make it a unique choice for organizations deeply embedded in the IBM infrastructure or those requiring advanced analytics and proactive management capabilities.

What is your favorite aspect of this product?

My favorite aspect of IBM Security MaaS360 is its integration with Watson AI, which provides advanced analytics and cognitive insights. This feature enhances decision-making and security responses, making it a standout tool for proactive enterprise mobile and endpoint management.

What do you dislike most about this product?

What I dislike most about IBM Security MaaS360 is its user interface, which can sometimes feel outdated and less intuitive compared to more modern endpoint management solutions. This can make navigation and user adoption more challenging, especially for new users.

What recommendations would you give to someone considering this product?

For those considering IBM Security MaaS360, I recommend thoroughly evaluating how well it integrates with your existing IT infrastructure, particularly if you're already using other IBM products. Leverage the trial period to test its capabilities, especially the analytics and management features powered by Watson AI. Ensure your team receives adequate training to fully utilize its extensive features and check that the tool meets your specific compliance and security needs. Investing in understanding its interface and setup will help you maximize the benefits of its powerful management capabilities.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Vinay R.

Role: Information Technology
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2024

Bad product with bad support

Likeliness to Recommend

5 /10

What differentiates IBM MaaS360 from other similar products?

Bundle with other IBM products

What is your favorite aspect of this product?

Username entry logs

What do you dislike most about this product?

Pathetic support

What recommendations would you give to someone considering this product?

The support is very bad and they cannot evolve with that support

Cons

Inhibits Innovation
Slower Product Innovation
Less Reliable

varun m.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2024

Many security features

Likeliness to Recommend

9 /10

What differentiates IBM MaaS360 from other similar products?

It has the most security features as compared to other products

What is your favorite aspect of this product?

data security and resource management

What do you dislike most about this product?

nothing that i know

What recommendations would you give to someone considering this product?

If you want extra features then consider this product

Pros

Efficient Service
Client Friendly Policies
Generous Negotitation
Transparent

IBM MaaS360

What is IBM MaaS360?

Company Details

Need Assistance?

Awards & Recognition

IBM MaaS360 Ratings

81 Likeliness to Recommend

1 Since last award

93 Plan to Renew

2 Since last award

67 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love IBM MaaS360?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Mobile Device Management (MDM) The ability to deploy security and management settings on different devices including Windows, Mac, Mobile, etc.

Automation on Demand The ability to provide the technician to push any policy to any selected computer in real time.

Fencing Geofencing/time & network fencing where organizations can create framework and policies to allow certain functionalities when devices enter or exit networks

Mass Enrollment The ability to support multiple enrollment options, such as QR code enrollment and specific Android, Samsung, Apple iOS and Windows device enrollment.

Manage All User Endpoints The ability to manage endpoints for users across multiple devices

Application Management The ability to deploy applications to any managed device, device patching and then to containerize those applications and manage the data within.

Single Pane of Glass Managing multiple devices and operating systems from the same portal.

Real-Time Resolution Ability to resolve issues without remote desktop.

Location Services Ability to selectively apply policies or to distribute applications based on the device’s location.

Expense Management The ability to track the cellular usage of each device, to generate reporting based on usage, and to disconnect.

Integration with ITSM and ITAM Tools The ability to integrate with ITSM tools for incident management, service request management, asset management, and patch management.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

Enterprise Mobility Management

IBM MaaS360 Reviews

Brian L.

Robust management!

Likeliness to Recommend

Pros

Vinay R.

Bad product with bad support

Likeliness to Recommend

Cons

varun m.

Many security features

Likeliness to Recommend

Pros

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Feature Ratings

Mobile Device Management (MDM)

Automation on Demand

Fencing

Mass Enrollment

Manage All User Endpoints

Application Management

Single Pane of Glass

Real-Time Resolution

Location Services

Expense Management

Integration with ITSM and ITAM Tools

Vendor Capability Ratings

Ease of IT Administration

Business Value Created

Product Strategy and Rate of Improvement

Quality of Features

Vendor Support

Breadth of Features

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Ease of Implementation

Usability and Intuitiveness