IBM Cloud Pak for Business Automation Customer Reviews 2023 |

What is IBM Cloud Pak for Business Automation?

IBM® Business Process Manager is a full-featured, consumable business process management (BPM) platform designed for faster time to deployment. It includes tooling and run time for process design, execution, monitoring and optimization of business processes.

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Awards & Recognition

IBM Cloud Pak for Business Automation won the following awards in the Business Process Management category

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IBM Cloud Pak for Business Automation Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on IBM Cloud Pak for Business Automation.

86 Likeliness to Recommend

Down 3
Since last award

94 Plan to Renew

Down 6
Since last award

77 Satisfaction of Cost Relative to Value

Down 6
Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love IBM Cloud Pak for Business Automation?

15% Negative

0% Neutral

85% Positive

Pros

Respectful
Client Friendly Policies
Acts with Integrity
Inspires Innovation

Feature Ratings

Average 84

Process Management

92

BPM Workflow and Approvals

87

Business Rules Management

86

Deployment

86

Process Monitoring and Optimization

85

Process Modelling and Design

80

Knowledge and Document Management

79

Process Simulation and Execution

79

Form and Report Building

77

Collaboration

76

Analytics and Reporting

74

Vendor Capability Ratings

Average 84

Ease of IT Administration

100

Ease of Data Integration

97

Ease of Implementation

94

Availability and Quality of Training

93

Product Strategy and Rate of Improvement

91

Usability and Intuitiveness

89

Ease of Customization

87

Vendor Support

87

Business Value Created

83

Quality of Features

83

Breadth of Features

70

IBM Cloud Pak for Business Automation Reviews

Role: Consultant
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Dec 2023

Complex but solid enterprise grade software.

Likeliness to Recommend

8 / 10

Pros

Reliable
Enables Productivity
Trustworthy
Efficient Service

Cons

Less Fair
Less Friendly Negotiation
Security Frustrates

Avdhesh Y.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2023

Cost Effective and Fantastic Support in Migration

Likeliness to Recommend

9 / 10

What differentiates IBM Cloud Pak for Business Automation from other similar products?

Diversity of Storage classes and types. Bundled product Highly Secured infra

What is your favorite aspect of this product?

security rich environment and function as a service is amazing features of IBM Cloud PAK

What do you dislike most about this product?

Somehow stability is one reason. Overall cost effective but improvement required seeing the competitive prices

What recommendations would you give to someone considering this product?

Yes, our clients are using IBM Cloud pak

Pros

Reliable
Enables Productivity
Efficient Service
Inspires Innovation

Iki A.

Role: Information Technology
Industry: Telecommunications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Best product to your solution cloud bussiness

Likeliness to Recommend

8 / 10

What differentiates IBM Cloud Pak for Business Automation from other similar products?

IBM Cloud Park offering more feature new product with solve solution what need for end customer

What is your favorite aspect of this product?

Live High availibility more 98%

What do you dislike most about this product?

To resolve if have any case need team remote solution to hands on to case end customer

What recommendations would you give to someone considering this product?

IBM cloud park offering good featured product with best price solution

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Most Popular IBM Cloud Pak for Business Automation Comparisons

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IBM Cloud Pak for Business Automation

IBM Cloud Pak for Business Automation

What is IBM Cloud Pak for Business Automation?

Company Details

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Awards & Recognition

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2021 Data Quadrant Gold Medalist

IBM Cloud Pak for Business Automation Ratings

86 Likeliness to Recommend

Down 3Since last award

94 Plan to Renew

Down 6Since last award

77 Satisfaction of Cost Relative to Value

Down 6Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love IBM Cloud Pak for Business Automation?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Process Management Ability to document, report on and optimize broader business processes which may contain multiple business rules.

BPM Workflow and Approvals Includes event processing and exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging, and approvals.

Business Rules Management Ability to document, report on, and optimize business rules. Also includes an editable business rules engine.

Deployment Includes ability to execute business models in real-time production environments through BPMN; allows for full build-test-edit-deploy cycles of business models.

Process Monitoring and Optimization Includes monitoring capabilities that allow for process analytics, performance measurement, and KPI recording and optimization.

Process Modelling and Design Includes visual process modeler with swim lane, event process chain view, and BPMN support.

Knowledge and Document Management Includes basic knowledge management functions such as content library, searching, FAQ, etc.

Process Simulation and Execution Includes ability to test and optimize the performance of a process using historical data.

Form and Report Building Includes building and layout capabilities for forms and (in some cases) reports; data from processes is automatically recorded and generated in a report.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

IBM Cloud Pak for Business Automation Reviews

Complex but solid enterprise grade software.

Likeliness to Recommend

Pros

Cons

Avdhesh Y.

Cost Effective and Fantastic Support in Migration

Likeliness to Recommend

Pros

Iki A.

Best product to your solution cloud bussiness

Likeliness to Recommend

Pros

Most Popular IBM Cloud Pak for Business Automation Comparisons

Oracle Business Process Management

SAP Business Workflow

Airtable

CMW Platform

KissFlow BPM

Pega BPM

Down 3
Since last award

Down 6
Since last award

Down 6
Since last award

Feature Ratings

Process Management

BPM Workflow and Approvals

Business Rules Management

Deployment

Process Monitoring and Optimization

Process Modelling and Design

Knowledge and Document Management

Process Simulation and Execution

Form and Report Building

Collaboration

Analytics and Reporting

Vendor Capability Ratings

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Availability and Quality of Training

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Customization

Vendor Support

Business Value Created

Quality of Features

Breadth of Features