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HootSuite

Hootsuite

Composite Score

8.9 /10

CX Score

9.0 /10

125 Reviews Write a Review

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What is Hootsuite?

Manage social networks, schedule messages, engage your audiences, and measure ROI right from the dashboard. With Hootsuite, users can schedule posts across multiple social networks (including Instagram, TikTok, Twitter, Facebook, LinkedIn, Pinterest, and YouTube ), manage organic and paid social content together, keep track of customer conversations, and gain actionable real-time insights from social media to make critical business decisions from one dashboard.

Company Details

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Awards & Recognition

Hootsuite won the following awards in the Social Media Monitoring & Listening category

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2025 Data Quadrant Champion

Latest Award, 2025

5 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

2024 Data Quadrant Champion

2024

9 Top Rated Capabilities

7 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

2023 Data Quadrant Champion

2023

7 Top Rated Capabilities

8 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Service Experience
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

5 Top Rated Capabilities

8 Top Rated Features

2022

Hootsuite Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Hootsuite.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

93 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Hootsuite?

6% Negative

4% Neutral

90% Positive

Pros

Efficient Service
Performance Enhancing
Saves Time
Respectful

Feature Ratings

Average 85

Social Media Channel Integration Inbound

Visual Analytics

Publishing

Dashboards and Reporting

Collaboration

Influencer Identification

Competitor Tracking

Audience Segmentation

Sentiment Analysis

Visual & Image Recognition

Crisis Detection & Anomaly Analysis

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Breadth of Features

Ease of IT Administration

Quality of Features

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Vendor Support

Product Strategy and Rate of Improvement

Also Featured in...

Social Media Management - Enterprise

Score 8.9

View Hootsuite in this category (opens in a new tab)

Social Media Management - Midmarket

Score 8.7

View Hootsuite in this category (opens in a new tab)

Hootsuite Reviews

Navaneetha K.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Efficient SMB social media management.

Likeliness to Recommend

8 /10

What differentiates Hootsuite from other similar products?

Hootsuite's SMB offering distinguishes itself through its user-friendly interface, comprehensive analytics, robust scheduling capabilities, and seamless integration with various social media platforms.

What is your favorite aspect of this product?

One standout feature is its intuitive dashboard, making social media management streamlined and accessible for SMBs.

What do you dislike most about this product?

Some users might find the pricing structure or limitations on certain features less favorable.

Pros

Helps Innovate
Trustworthy
Unique Features
Inspires Innovation

Cons

Under Delivered

Heena K.

Role: Sales Marketing
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Easy to use interface

Likeliness to Recommend

9 /10

What differentiates Hootsuite from other similar products?

It strategizes for upcoming days across various social media platforms.

What is your favorite aspect of this product?

It schedules posts in advance for various social media platforms, simplifying the process of planning and posting.

What do you dislike most about this product?

I like the reports, but the app is hard to use. The mobile app is good, and I can tag people on Instagram and LinkedIn easily.

What recommendations would you give to someone considering this product?

Hootsuite is easy to use, works well with your social media accounts and is convenient on the mobile app for a complete social media solution.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Marwa A.

Role: Sales Marketing
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Easy to use, user friendly

Likeliness to Recommend

8 /10

What differentiates Hootsuite from other similar products?

Hootsuite Social Media Management SMB differentiates itself in a few key ways, Ease of Use, Content Scheduling and Collaboration, and visual Content Management

What is your favorite aspect of this product?

User-friendly interface and ease of use, Streamlined content scheduling and collaboration.

What do you dislike most about this product?

nothing so far needs to be mentioned

What recommendations would you give to someone considering this product?

Give it a try and give it some time to explore the great features

Pros

Continually Improving Product
Helps Innovate
Reliable
Performance Enhancing

Cons

Less Productive
Commodity Features

Hootsuite

What is Hootsuite?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

Hootsuite Ratings

87 Likeliness to Recommend

93 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Hootsuite?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Social Media Channel Integration Inbound Ability to monitor social media services, such as Facebook, Twitter, LinkedIn, YouTube, and more.

Visual Analytics Interactive graphical exploratory data analysis through immersive interfaces.

Publishing Automatically schedule social media and blog posts in the future.

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Influencer Identification The ability to identify social media influencers that are talking about your brand.

Competitor Tracking Easily view what your competitors are posting on their social media.

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Sentiment Analysis Ability to analyze and uncover insights from attitudes and opinions expressed on social media.

Visual & Image Recognition Detect brand logos or products in images/videos.

Crisis Detection & Anomaly Analysis Automatic detection of sudden volume spikes or unusual sentiment shifts, powered by AI/ML and semantic analysis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Social Media Management - Enterprise

Social Media Management - Midmarket

Hootsuite Reviews

Navaneetha K.

Efficient SMB social media management.

Likeliness to Recommend

Pros

Cons

Heena K.

Easy to use interface

Likeliness to Recommend

Pros

Marwa A.

Easy to use, user friendly

Likeliness to Recommend

Pros

Cons

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Mention

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Feature Ratings

Social Media Channel Integration Inbound

Visual Analytics

Publishing

Dashboards and Reporting

Collaboration

Influencer Identification

Competitor Tracking

Audience Segmentation

Sentiment Analysis

Visual & Image Recognition

Crisis Detection & Anomaly Analysis

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Breadth of Features

Ease of IT Administration

Quality of Features

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Vendor Support

Product Strategy and Rate of Improvement