Hootsuite Logo Award Winner Product Badge
Hootsuite Logo Award Winner Product Badge
HootSuite

Hootsuite

Composite Score
8.9 /10
CX Score
9.0 /10

What is Hootsuite?

Manage social networks, schedule messages, engage your audiences, and measure ROI right from the dashboard. With Hootsuite, users can schedule posts across multiple social networks (including Instagram, TikTok, Twitter, Facebook, LinkedIn, Pinterest, and YouTube ), manage organic and paid social content together, keep track of customer conversations, and gain actionable real-time insights from social media to make critical business decisions from one dashboard.

Company Details


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Awards & Recognition

Hootsuite won the following awards in the Social Media Monitoring category

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Hootsuite Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Hootsuite.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

92 Plan to Renew

2
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Hootsuite?

7% Negative
2% Neutral
91% Positive

Pros

  • Efficient Service
  • Acts with Integrity
  • Security Protects
  • Performance Enhancing

Feature Ratings

Average 86

Social Media Channel Integration Inbound

89

Publishing

88

Visual Analytics

87

Dashboards and Reporting

87

Collaboration

85

Competitor Tracking

85

Influencer Identification

84

Audience Segmentation

84

Sentiment Analysis

82

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Business Value Created

86

Breadth of Features

85

Ease of IT Administration

84

Quality of Features

84

Ease of Data Integration

84

Availability and Quality of Training

83

Ease of Customization

83

Usability and Intuitiveness

83

Vendor Support

82

Product Strategy and Rate of Improvement

81

Hootsuite Reviews

Mateo Alejandro G.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Hootsuite the easiest to use network scheduler

Likeliness to Recommend

9 /10

What differentiates Hootsuite from other similar products?

We started using this program in the company to be able to plan and schedule all the posts for the different social networks of the company. We have loved how useful it is, as it not only allows us to schedule posts, but we can also see comments and reply to them, as well as private messages. It also has very useful metrics, which allow us to see the reach of each publication so we can improve.

What is your favorite aspect of this product?

I find it a very useful software, as it allows us to see from the same control panel, all the publications, interactions and responses from the different social networks. It has allowed us to be much more efficient in our marketing work, thanks to its multichannel marketing management and the ease of scheduling publications at the best times with the largest audience.

What do you dislike most about this product?

There are few cons I have about this program; we were using the free version and when we saw that its functions were limited, we decided to buy its paid version, which we found to be a great investment. I would also like the functions in its mobile version to be as extensive as in its web version, this way, I can have more control of the networks outside the office.

What recommendations would you give to someone considering this product?

I started using Hootsuite when I had several clients offering them social media content creation services. One of the clients is a hotel program that requires several pitches on the day of the program, the other clients are NPOs that require daily pitches. Hootsuite allows me to easily organize content and resize images, and easily tag exhibitors, donors, recipients and other interested parties.

Pros

  • Enables Productivity
  • Trustworthy
  • Caring
  • Respectful

Carlos Eduardo D.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Hootsuite we manage our social networks seamlessly

Likeliness to Recommend

9 /10

What differentiates Hootsuite from other similar products?

We really downloaded this program to manage to schedule our social media posts in advance, avoiding delays, but we have gotten many other really useful tools that have helped us to manage our social networks easily and without using other additional applications.

What is your favorite aspect of this product?

The program generates accurate metrics, where we can know in depth the behavior of our followers in each of the publications and thus create content that attracts more followers and customers. It also allows you to track the interactions of the publications of each social network, as well as respond to comments and messages. The fact that you can schedule weeks of planning the company's networks saves the marketing team time.

What do you dislike most about this product?

The cost can be a bit high, although it has a free version that can be very useful for small companies. Sometimes it has cost us a lot to upload the publications, perhaps momentary problems of the platform, the truth is that the videos have been slow to load and to schedule the calendar did not register the correct date and time. We were able to solve all this later.

What recommendations would you give to someone considering this product?

Hootsuite is perfect for tight budgets. It provides most, if not all, of the features businesses need to keep their social accounts on track. There are many options for social media management tools. Some may have more features, while others have fewer. We think it has the right balance of features and price for our needs. I love how easy it is to navigate this platform. It allows me to easily organize my stuff and share my posts across platforms in a smart and organized way. Plus, whenever I have a problem with scheduling, I can get help quickly from the service team. I've been using Hootsuite since 2021 and haven't missed a single post.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Unique Features

Sabrina L.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Great tool for enterprise size users

Likeliness to Recommend

7 /10

What differentiates Hootsuite from other similar products?

Robust tool for enterprise size companies to use

What is your favorite aspect of this product?

Integration with all channels

What do you dislike most about this product?

I'd love to see a less complicated version of Hootsuite for smaller size companies

What recommendations would you give to someone considering this product?

Robust tool at a higher cost

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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