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Hightouch Customer Studio Logo
Hightouch

Hightouch Customer Studio

7.8 /10
Category
Hightouch Customer Studio
7.8 /10

What is Hightouch Customer Studio?

Hightouch is a Composable Customer Data Platform that empowers marketing and data teams to collect behavioral events, resolve Customer 360 profiles, build audiences, sync data to 200+ destinations, and analyze the results of marketing campaigns— all from the cloud data warehouse. Hightouch enables anyone to personalize customer experiences, optimize performance marketing, and move faster by leveraging data across their organization.

Company Details


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Hightouch Customer Studio Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Hightouch Customer Studio.

87 Likeliness to Recommend

2
Since last award

89 Plan to Renew

11
Since last award

75 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Hightouch Customer Studio?

0% Negative
8% Neutral
92% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Fair
  • Client's Interest First

Cons

  • Under Delivered

Feature Ratings

Average 80

Omnichannel Integration

86

Data Security

86

Real Time Capabilities

83

Data Aggregation

82

Dashboards, Analytics and Reporting

80

Data Enrichment

80

CRM Integration

80

Behavioral Triggers

75

Vendor Capability Ratings

Average 85

Vendor Support

91

Ease of Implementation

90

Quality of Features

88

Business Value Created

87

Usability and Intuitiveness

87

Availability and Quality of Training

86

Ease of Data Integration

83

Ease of IT Administration

81

Product Strategy and Rate of Improvement

81

Breadth of Features

79

Ease of Customization

79

Hightouch Customer Studio Reviews

Edimar B.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

A Good and Easy Product

Likeliness to Recommend

8 /10

What differentiates Hightouch Customer Studio from other similar products?

I believe enabling personalized interactions across various platforms, and how even non-technical users can leverage customer data effectively.

What is your favorite aspect of this product?

How it offers a wide range of connectors and APIs that integrate with popular data sources and marketing platforms.

What do you dislike most about this product?

The pricing is relatively high, especially for smaller businesses or startups.

What recommendations would you give to someone considering this product?

Consider anticipate your future data integration and customer engagement needs. Ensure that Hightouch Customer Studio can scale and adapt alongside your business as it evolves.

Pros

  • Helps Innovate
  • Efficient Service
  • Performance Enhancing
  • Trustworthy

Isabela P.

  • Role: Human Resources
  • Industry: Media
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Mar 2024

Super easy to use, I definitely recommend

Likeliness to Recommend

7 /10

What differentiates Hightouch Customer Studio from other similar products?

Costumer services and modern technology

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Inspires Innovation

Julien B.

  • Role: Consultant
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Delivers and always releases new features.

Likeliness to Recommend

10 /10

What differentiates Hightouch Customer Studio from other similar products?

Overall finish quality.

What is your favorite aspect of this product?

Reliability.

What do you dislike most about this product?

A bit pricy, but that's the cost of quality.

What recommendations would you give to someone considering this product?

Go for it!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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