In Partnership With SelectHub
What is HelpDesk?
HelpDesk is a solution designed to simplify how your team handles customer communication. Personalized and precise messages will upgrade your customer experience. HelpDesk gives you the tools you need to manage your communication in one app.
Company Details
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In Partnership With SelectHub
HelpDesk Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
95 Likeliness to Recommend
98 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HelpDesk?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Analytics and Reporting
Multi Channel Support
Agent Scripting
Mobile Customer Care
Agent Collaboration
Intelligent Search
Customer Community Management
Customer Service Workflow Management
Customer Self Service Capabilities
Customer Service Knowledge Management
Contact Center Integration
Vendor Capability Ratings
Usability and Intuitiveness
Availability and Quality of Training
Business Value Created
Vendor Support
Product Strategy and Rate of Improvement
Ease of Data Integration
Quality of Features
Breadth of Features
Ease of Customization
Ease of Implementation
Ease of IT Administration
HelpDesk Reviews
Elizabeth O.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2025
It's my opinion, I love Livechat.
Likeliness to Recommend
What differentiates HelpDesk from other similar products?
Livechat capabilities makes it more than a helpdesk software. For my company, we have used it as an engagement hub between our sales team ( customer service ) and the customer. As a result of the huge capabilities it offers, it is also used partly by the marketing and data analytics team within my company. Overall, the vast level of use-cases that Livechat affords my company, is what I believe sets it apart from similar products.
What is your favorite aspect of this product?
The reports and analytics strength of Livechat has appealed the most to me. From data summaries of all chat sessions between agents and customers, to chat reports that shows total number of chats handled by customer teams daily, number of missed chats , the satisfaction rate of customers after a missed chat and so on. All of the above helps my company measure the quality of customer service efforts we provide to customers of our product and services.
What do you dislike most about this product?
At this moment in time, I cannot pinpoint anything that I dislike at all about Livechat. I have been lucky enough to use it in two companies ( my former and current ) and the experience plus feedback has always been positive.
What recommendations would you give to someone considering this product?
In my opinion, I think Livechat shouldn't be used just as a standalone software. It should be used alongside other tools like Whatsapp, Twilio etc to get the full benefit it brings.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
Precious E.
- Role: Operations
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Jul 2025
Champion for Instant Support & Efficient Ticketing
Likeliness to Recommend
What differentiates HelpDesk from other similar products?
LiveChat HelpDesk primarily differentiates itself by offering best-in-class live chat capabilities with features like real-time typing view and proactive visitor engagement, seamlessly integrated with a user-friendly ticketing system within a single, intuitive application, making it highly efficient for SMBs focused on instant customer support.
What is your favorite aspect of this product?
My favorite aspect of LiveChat HelpDesk is its chat-first excellence, particularly the Message Sneak Peek feature, combined with its truly seamless integration of ticketing within a unified and intuitive agent interface, which significantly boosts our team's efficiency and customer satisfaction
What do you dislike most about this product?
My most significant dislike about LiveChat HelpDesk, from an SMB perspective, is its limited native omnichannel capabilities beyond web chat and email, often requiring separate paid add-ons or complex integrations to truly unify all communication channels.
What recommendations would you give to someone considering this product?
If your priority is highly efficient, real-time customer engagement on your website with seamlessly integrated basic ticketing, LiveChat HelpDesk is an excellent, user-friendly, and cost-effective choice, but be mindful of additional costs for advanced AI or omnichannel features.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Emmanuel I.
- Role: Sales Marketing
- Industry: Energy
- Involvement: End User of Application
Submitted Jun 2025
User friendly CRM tool
Likeliness to Recommend
What differentiates HelpDesk from other similar products?
It is an email-based ticketing, but integrates with live chat to provide a real-time escalation thread.
What is your favorite aspect of this product?
It has a free plan and a built-in chat tool
What do you dislike most about this product?
It can overwhelm due to its crammed features which needs learning. Also customization is limited
What recommendations would you give to someone considering this product?
Its most suitable for small or medium scale organization that needs an email ticketing model
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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