In Partnership With SelectHub
What is HelpDesk?
HelpDesk is a solution designed to simplify how your team handles customer communication. Personalized and precise messages will upgrade your customer experience. HelpDesk gives you the tools you need to manage your communication in one app.
Company Details
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In Partnership With SelectHub
HelpDesk Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
95 Likeliness to Recommend
98 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HelpDesk?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Analytics and Reporting
Multi Channel Support
Agent Scripting
Mobile Customer Care
Agent Collaboration
Intelligent Search
Customer Community Management
Customer Service Workflow Management
Customer Self Service Capabilities
Customer Service Knowledge Management
Contact Center Integration
Vendor Capability Ratings
Usability and Intuitiveness
Availability and Quality of Training
Business Value Created
Vendor Support
Product Strategy and Rate of Improvement
Ease of Data Integration
Breadth of Features
Quality of Features
Ease of Customization
Ease of Implementation
Ease of IT Administration
HelpDesk Reviews
Maria kemi W.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Jul 2024
A key cornerstone of our sales/marketing workflow.
Likeliness to Recommend
What differentiates HelpDesk from other similar products?
The number of integrations made available on Livechat is what I think sets it apart from similar products. Livechat currently integrates with over two hundred software products and within my department, we integrate Livechat with fifteen software tools. This enable us automate multiple operational , marketing and sales workflows , while making it easier to track customer interactions across every of our sales channels.
What is your favorite aspect of this product?
Reports and analytics is among the many areas where Livechat really excels. Livechat provides I and my team with data and statistics around every of our interaction using the software. This has enabled us as a team to monitor and track the effectiveness of our sales workflow, approach and strategy continiously,.
What do you dislike most about this product?
I personally do not think there is anything I dislike about Livechat. As a helpdesk program, Livechat simply gets the job done for I and my team.
What recommendations would you give to someone considering this product?
I am of the opinion, that Livechat is a software to be at least considered ,by all sales and marketing teams.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
Rimsha K.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted May 2024
The best for real time customer engagement.
Likeliness to Recommend
What differentiates HelpDesk from other similar products?
Has to be the quality of features and capabilities. At this moment, it is my opinion that there is no help desk software out there, with the standout features and functionalities present on Livechat.
What is your favorite aspect of this product?
I love Livechat integrations. They are a crucial way for us to engage with our customers across multiple platforms , asides from our website. As a result of Livechat's integration, we are engaging customers more effectively and getting faster responses from them .
What do you dislike most about this product?
In my own opinion, I believe Livechat has far exceeded our needs and expectations. There is just no negatives to point to, in my experience using Livechat.
What recommendations would you give to someone considering this product?
For organisations concerned about fast paced and efficient engagement with customers and sales prospects, Livechat is a tool to consider.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
Mahesh C.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Apr 2024
Simply the best solution "Helpdesk"
Likeliness to Recommend
What differentiates HelpDesk from other similar products?
It is easy to use and implementation was also fine, I was not part of the implementation it is normally taken care by our IT team. Best part is when our teams are offline, Helpdesk plays a big role while our client contacts during weekends and holidays. We haven't used any other product so I cannot share the differentiators, but this solution is the best as per my experience.
What is your favorite aspect of this product?
Everything to be honest, we really like this product, however the best part is that it can check the order, provide them TAT on orders, and it is effective.
What do you dislike most about this product?
At times the responses are not relevant, which is flagged by few of our clients, i guess every solution needs a improvement nothing is perfect, but this is something which needs improvement.
What recommendations would you give to someone considering this product?
Simply go for it, it will help your Customer service team to grow.
Pros
- Reliable
- Performance Enhancing
- Unique Features
- Efficient Service
Please tell us why you think this review should be flagged.
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