What is Help Scout?
Help Scout is designed with your customers in mind. Provide email and live chat with a personal touch, and deliver help content right where your customers need it, all in one place, all for one low price. The customer experience is simple and training staff is painless, but Help Scout still has all the powerful features you need to provide great support at scale. With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
88 Plan to Renew
74 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+79 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Help Scout?
Pros
- Enables Productivity
- Respectful
- Efficient Service
- Caring
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Customer Service Workflow Management
Customer Self Service Capabilities
Customer Service Knowledge Management
Analytics and Reporting
Multi Channel Support
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Usability and Intuitiveness
Ease of Data Integration
Ease of IT Administration
Vendor Support
Availability and Quality of Training
Breadth of Features
Quality of Features
Product Strategy and Rate of Improvement
Ease of Customization
Help Scout Reviews
Christopher M.
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Apr 2021
Excellent customer relations product
Likeliness to Recommend
What differentiates Help Scout from other similar products?
This is one of the most successful product for engaging customers and team members I have experienced.
What is your favorite aspect of this product?
It ensures that customers are always updated on our products and services. Our clients are able to raise their concerns if their is any issue so that we can take action and rectify where possible.
What do you dislike most about this product?
From the time of deployment this product has always given us great service.
What recommendations would you give to someone considering this product?
I recommend this product to any company for better customer management and engagement.
Pros
- Continually Improving Product
- Reliable
- Efficient Service
- Saves Time
Donna W.
- Role: Industry Specific Role
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Apr 2021
Great customer relations platform
Likeliness to Recommend
What differentiates Help Scout from other similar products?
Help Scout has been giving us excellent services in ensuring we are on the right track with our clients.
What is your favorite aspect of this product?
The capability of this product to ensure that customers concerns are well addressed and their communications channels are well defined makes it awesome. My working experience with this product has been excellent our relationship with our customers has improved.
What do you dislike most about this product?
I have not experienced any great challenge from the operation of this great product.
What recommendations would you give to someone considering this product?
From my experience with Help Scout I can give it five stars and recommend it to any organization.
Pros
- Enables Productivity
- Efficient Service
- Inspires Innovation
- Saves Time
Theresa S.
- Role: Industry Specific Role
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Apr 2021
Great collaboration product
Likeliness to Recommend
What differentiates Help Scout from other similar products?
This is one of the most trusted platform for bringing customers and business together.
What is your favorite aspect of this product?
I like how Help Scout ensures that there is proper coordination between customers and organizations. Clients are able to know the progress of produicts and services and how certain business has been undertaking their raised concerns.
What do you dislike most about this product?
I have not disliked anything to do with this great product.
What recommendations would you give to someone considering this product?
I recommend this product to any company to ensure there is close relationship between customers and employees.
Pros
- Continually Improving Product
- Efficient Service
- Inspires Innovation
- Saves Time