HCL Technologies Limited

HCL Commerce

8.4 /10

37 Reviews Write a Review

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What is HCL Commerce?

HCL Commerce is a single, unified platform that offers the ability to do business directly with consumers (B2C), directly with businesses (B2B). HCL Commerce is a customizable, scalable, and high availability solution that is built to use open standards. It uses cloud friendly technology to make deployment and operation easy and efficient.

Company Details

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Awards & Recognition

HCL Commerce won the following awards in the B2C eCommerce category

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2023 Emotional Footprint Champion

2023

4 Top Rated Capabilities

4 Top Rated Features

2022

HCL Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HCL Commerce.

86 Likeliness to Recommend

3
Since last award

94 Plan to Renew

79 Satisfaction of Cost Relative to Value

4
Since last award

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Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HCL Commerce?

0% Negative

5% Neutral

95% Positive

Pros

Trustworthy
Respectful
Enables Productivity
Acts with Integrity

Feature Ratings

Average 79

Content Management

Reporting and Analytics

Order Portal

Retargeting Capabilities

Microsite Management

Catalog Management

Predictive Recommendations

Integrated Search

Order Management

Payment Processing

Content Localization

Vendor Capability Ratings

Average 75

Ease of IT Administration

Breadth of Features

Ease of Customization

Ease of Implementation

Quality of Features

Vendor Support

Availability and Quality of Training

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Also Featured in...

B2B eCommerce

Score 8.4

View HCL Commerce in this category (opens in a new tab)

HCL Commerce Reviews

Robson A.

Role: Vendor Management
Industry: Transportation
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ravi Shankar Y.

Role: Consultant
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2024

Great tool for an enterprise with amazing features

Likeliness to Recommend

9 /10

What differentiates HCL Commerce from other similar products?

I believe HCL commerce offers one of the best graphical user interface in the category. overall experience as an enterprise is fabulous. analytics and insights provided are really good.

What is your favorite aspect of this product?

GUI(graphical user interface) is my favourite aspect, clear differentiation between segments and analytics provided are my favourite features.

What do you dislike most about this product?

overall experience is good but the software lacks in the scalability of the consumers because it is a bit technical and would require prior training.

What recommendations would you give to someone considering this product?

customer service should improve, even if you have a great software and someone faces an issue it should get resolved in a timely manner

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Arun T.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Robust platform with room for improvement.

Likeliness to Recommend

10 /10

What differentiates HCL Commerce from other similar products?

HCL Commerce differentiates itself through its scalability, flexibility, and extensive customization options. It offers robust support for B2B and B2C businesses, along with advanced analytics and personalization features. Additionally, HCL Commerce emphasizes rapid deployment and seamless integration with existing systems.

What is your favorite aspect of this product?

HHandling large-scale e-commerce operations, providing scalability and flexibility for businesses.

What do you dislike most about this product?

It is not easier for new user. Cost can be a concern for businesses,

What recommendations would you give to someone considering this product?

Evaluate Your Business Requirements: Before implementing any new e-commerce platform, it's essential to thoroughly understand your business requirements. Consider factors such as scalability, customization needs, integration capabilities, and support for different types of products and services. Assess Platform Flexibility: HCL Commerce offers a high degree of flexibility and customization options. Evaluate whether the platform can adapt to your unique business processes and requirements without extensive development effort.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Trustworthy

HCL Commerce

What is HCL Commerce?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

HCL Commerce Ratings

86 Likeliness to Recommend

3 Since last award

94 Plan to Renew

79 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love HCL Commerce?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Management Includes collaboration, check-in/check-out, and version control.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Order Management Includes order entry, order processing, order tracking, and parts management.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Content Localization The solution provides support for multiple languages and currencies.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

B2B eCommerce

HCL Commerce Reviews

Robson A.

Likeliness to Recommend

Pros

Ravi Shankar Y.

Great tool for an enterprise with amazing features

Likeliness to Recommend

Pros

Arun T.

Robust platform with room for improvement.

Likeliness to Recommend

Pros

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3
Since last award

4
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Feature Ratings

Content Management

Reporting and Analytics

Order Portal

Retargeting Capabilities

Microsite Management

Catalog Management

Predictive Recommendations

Integrated Search

Order Management

Payment Processing

Content Localization

Vendor Capability Ratings

Ease of IT Administration

Breadth of Features

Ease of Customization

Ease of Implementation

Quality of Features

Vendor Support

Availability and Quality of Training

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement