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Groove

Composite Score
6.9 /10
CX Score
6.8 /10
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Groove
6.9 /10

What is Groove?

Groove was built from the ground-up to help revenue teams foster more productive and profitable relationships with prospects and customers. Everything about Groove is centered around improving efficiency, getting actionable insights, and driving revenue.

Company Details

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Groove Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

100 Plan to Renew

80 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Groove?

20% Negative
0% Neutral
80% Positive

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Cons

  • Less Caring

Feature Ratings

Average 86

Customer Service Knowledge Management

93

Intelligent Search

91

Multi Channel Support

90

Mobile Customer Care

90

Customer Community Management

88

Agent Collaboration

87

Contact Center Integration

86

Agent Scripting

86

Analytics and Reporting

85

Customer Self Service Capabilities

84

Customer Service Workflow Management

80

Vendor Capability Ratings

Average 75

Vendor Support

93

Ease of Customization

88

Quality of Features

81

Ease of Implementation

77

Availability and Quality of Training

74

Breadth of Features

74

Ease of Data Integration

74

Product Strategy and Rate of Improvement

72

Ease of IT Administration

71

Usability and Intuitiveness

62

Business Value Created

62

Groove Reviews

Ali A.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

A great platform to use

Likeliness to Recommend

9 /10

What differentiates Groove from other similar products?

There are several advantages of using this amazing software and the best one is that it doesn't bring hurdles in communications. Additionally, the software can keep your sales record on track and manage the best system for product flow in the B2B marketplace.

What is your favorite aspect of this product?

When it comes to the positive aspects of this software then, it wouldn't be wrong to say that it has many. Furthermore, the software is quite user-friendly in terms of the interface and is one of the best responsive tools. Additionally, the tool brings much productivity to your sales and works best for managing the orders. You will get to enjoy the instant perks and it is easy to set up in any system. There are multiple ways to respond and these sales solutions offer multiple strategies to their users.

What do you dislike most about this product?

The groove software is a bit choosey and some features don't very well. Therefore, the software should be the game changer that can develop the best B2B marketing opportunities but it doesn't work like this. Hence, there is a great need to improve this version.

What recommendations would you give to someone considering this product?

On the whole, the system is best for all sorts of B2B markets and products. You can grow in a better way using this optimized sales software.

Pros

  • Helps Innovate
  • Reliable
  • Effective Service
  • Respectful

Russell P.

  • Role: Sales Marketing
  • Industry: Apparel
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Great Product with seamless automations

Likeliness to Recommend

9 /10

What differentiates Groove from other similar products?

I would say the high level of automation it offers. As such, my team and I remains focused on prospect campaigns to reap high conversion rates. It's also easy to add tasks to groove flows in quick and efficient steps.

What is your favorite aspect of this product?

It stocks very cool features to use such as email templates and email check-ins. Before acquiring groove, I had a hard time composing multiple mails but now with groove I'm able to do so with more ease and in less time.

What do you dislike most about this product?

Groove would be much better if it had a reminder option for instance, "in two hours" subsequently which is much better than the current shortcut of "tomorrow morning"

What recommendations would you give to someone considering this product?

I would highly recommend Groove to other sales team. It will make your life easier such as tracking emails helps with tracking client commitment. It's also great for scheduling multiple meetings at once. It will help with streamlining small tasks in an easy way. Integration with Salesforce delivers incredible results.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Warren R.

  • Role: Operations
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Great SalesForce Software

Likeliness to Recommend

9 /10

What differentiates Groove from other similar products?

Groove is a great software because It's really easy to manage flows and the Salesforce integration streamlines logging outreach as well as uploading contacts for a campaign. I also like the advanced search for flows to pull job roles with a specific title. We can quickly run reports on activity levels across the team against our leads, contacts, accounts, and opportunities. Groove Flows and Dialer have also made our sales team much more productive with the ability to engage a more significant number of our target

What is your favorite aspect of this product?

I love the integrations with Google Calendar and Salesforce, making scheduling (and rescheduling) with my customers super easy! I also enjoy setting situational reminders, which are only triggered if there are no replies to a message thread. I like how easy it is to add contacts to a flow, tracking what is happening with your outreach, updating Salesforce records at the same time as reaching out

What do you dislike most about this product?

There is nothing about this software that i dislike at the moment

What recommendations would you give to someone considering this product?

Being native to salesforce was a huge reason for us deciding to move forward with Groove. Consider seeing a demo and thinking through the integration process of a sales engagement platform if you leverage Salesforce

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing