GoTo

GoToConnect

8.9 /10

39 Reviews Write a Review

Claim Software

What is GoToConnect?

Our easily deployed, simple-to-use virtual phone system has video conferencing and messaging built right in.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

GoToConnect won the following awards in the Unified Communications as a Service category

Filter By

2024 Data Quadrant Gold Medalist

Latest Award, 2024

11 Top Rated Capabilities

11 Top Rated Features

Latest Award, 2024

GoToConnect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GoToConnect.

91 Likeliness to Recommend

98 Plan to Renew

91 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GoToConnect?

4% Negative

2% Neutral

94% Positive

Pros

Trustworthy
Respectful
Client Friendly Policies
Fair

Feature Ratings

Average 86

Communications

Secure Access

Centralized Management Portal

Mobility

Call Management

Presence IM

Web & Desktop Conferencing

Session Border Controller

Analytics Reporting

Continuous UCC

Audio Transcription

Vendor Capability Ratings

Average 86

Ease of IT Administration

100

Availability and Quality of Training

Ease of Customization

Breadth of Features

Business Value Created

Ease of Implementation

Quality of Features

Vendor Support

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Data Integration

GoToConnect Reviews

Susan W.

Role: Public Sector
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

Combination of Effectiveness and Security

Likeliness to Recommend

8 /10

What differentiates GoToConnect from other similar products?

Simple of managing communication through one central point

What is your favorite aspect of this product?

Integrations with other tools.

What do you dislike most about this product?

Nothing in particular I have come across as downside in this tool.

What recommendations would you give to someone considering this product?

Real solution of centralizing your communications.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Lia B.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

Fascinating for it's efficacy for conference calls

Likeliness to Recommend

9 /10

What differentiates GoToConnect from other similar products?

Fascinating with easier of join on a conference calls. Robustness and efficacy with web conferencing. Great with UIC presence. Straight forward and intuitive dashboard.

What is your favorite aspect of this product?

Awesomeness and spectacular with web conferencing. Great for video conference calls which are stable and clear. Robustness and mobile friendly.

What do you dislike most about this product?

It's flexibility with use with mobile access.

What recommendations would you give to someone considering this product?

It's a gigantic for it's flexibility with clarity of video conference calls. Great for web conferencing. Accessible with mobile. Astuteness with faster file sharing.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Zachary V.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Easy,Secured and Convenient

Likeliness to Recommend

9 /10

What differentiates GoToConnect from other similar products?

Perfect in centralizing all parties on one communication hub.

What is your favorite aspect of this product?

Easy to customising abilities.

What do you dislike most about this product?

I have no dislikes at all.

What recommendations would you give to someone considering this product?

To have an effective and strategic communication,use this tool

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

GoToConnect

What is GoToConnect?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

GoToConnect Ratings

91 Likeliness to Recommend

98 Plan to Renew

91 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love GoToConnect?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Communications Includes communication portals, secure messaging, and automated alerts.

Secure Access Establishment of a VPN session to the internal phone system.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Presence IM Knowing the availability of users.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

GoToConnect Reviews

Susan W.

Combination of Effectiveness and Security

Likeliness to Recommend

Pros

Lia B.

Fascinating for it's efficacy for conference calls

Likeliness to Recommend

Pros

Zachary V.

Easy,Secured and Convenient

Likeliness to Recommend

Pros

Most Popular GoToConnect Comparisons

Microsoft Teams

Webex Calling

Google Voice

Zoom Workplace

Avaya Experience Platform

RingCentral MVP

Feature Ratings

Communications

Secure Access

Centralized Management Portal

Mobility

Call Management

Presence IM

Web & Desktop Conferencing

Session Border Controller

Analytics Reporting

Continuous UCC

Audio Transcription

Vendor Capability Ratings

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Breadth of Features

Business Value Created

Ease of Implementation

Quality of Features

Vendor Support

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Data Integration