Google Voice Logo Award Winner Product Badge
Google Voice Logo Award Winner Product Badge
Google

Google Voice

8.9 / 10
Category
Google Voice
8.9 / 10

What is Google Voice?

Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.

Company Details


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Awards & Recognition

Google Voice won the following awards in the Unified Communications as a Service category

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Google Voice Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Voice.

90 Likeliness to Recommend

97 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Voice?

3% Negative
6% Neutral
91% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Saves Time
  • Enables Productivity

Feature Ratings

Average 84

Mobility

89

Communications

89

Secure Access

86

Call Management

85

Presence IM

84

Audio Transcription

83

Web & Desktop Conferencing

83

Analytics Reporting

82

Centralized Management Portal

81

Speech Access and Personal Assistant

80

Session Border Controller

80

Vendor Capability Ratings

Average 83

Ease of Customization

93

Ease of Data Integration

93

Ease of Implementation

92

Ease of IT Administration

92

Quality of Features

91

Usability and Intuitiveness

90

Availability and Quality of Training

89

Product Strategy and Rate of Improvement

89

Breadth of Features

88

Business Value Created

85

Vendor Support

83

Google Voice Reviews

Ankit Z.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Great tool for employee privacy

Likeliness to Recommend

8 / 10

What differentiates Google Voice from other similar products?

Google voice allows me to create a separate phone line for business that I can link to my personal mobile phone. I can send or receive calls and messages on my personal number and my google voice number from one device.

What is your favorite aspect of this product?

My favourite part about Google voice is that i can reachout to the different candidates that i am looking for hiring needs in an easy way via call or message without using my own personal number.

What do you dislike most about this product?

In the field of recruitment, the candidates share the google voice number and mist of the time, they were unreachable during interview schedule time or joining time.

What recommendations would you give to someone considering this product?

Google voice is very simple and straight forward tool. It's very useful that it's free and easy to setup.

Pros

  • Security Protects
  • Trustworthy
  • Unique Features
  • Efficient Service

Cons

  • Under Delivered

Adam H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

Good product if business needs SMS + voicemail

Likeliness to Recommend

9 / 10

What differentiates Google Voice from other similar products?

Microsoft Teams did not allow SMS from phones which is why we kept Voice.

What is your favorite aspect of this product?

Straightforward and easy to use

What do you dislike most about this product?

Does not seem to evolve as a product. Lack of new features.

What recommendations would you give to someone considering this product?

Setup a free number and test to see if features suit your needs.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Roxana S.

  • Role: Industry Specific Role
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

"Fantastic features at a free price."

Likeliness to Recommend

10 / 10

What differentiates Google Voice from other similar products?

It has an app that makes it easy to see the difference between the google voice number calls and your own call. In addition, you can use the google voice service from your computer

What is your favorite aspect of this product?

It allows us to place and receive calls from Gmail or phone over wifi for free. It also offers to use one number for all devices and forward calls with rules which are extremely helpful for us.

What do you dislike most about this product?

The service lacks calling functionality for growing companies.

What recommendations would you give to someone considering this product?

You need a Google Voice account. It allows you to mask your phone number as another number. You can also text and get voicemails.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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