Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Google Forms
9.0 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Survey Software category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

99 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Acts with Integrity

Feature Ratings

Average 83

Collaboration

86

Mobile Support

84

Questionnaire Design/Survey Builder

84

Role and User Management

84

3rd-Party Integrations

83

Templates & Question Library

83

Branching and Logic

82

Data Analysis and Visualization

82

APIs and Integration

82

Multi-Channel Distribution

82

Customizable Branding

82

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Business Value Created

86

Usability and Intuitiveness

85

Availability and Quality of Training

83

Ease of Customization

83

Ease of IT Administration

83

Quality of Features

83

Ease of Data Integration

83

Vendor Support

82

Breadth of Features

82

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Jeff P.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Universal tool with endless features

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

It is easy for anyone to create different types of forms using the drag-and-drop builder. These different types of survey we have created using Google Forms include surveys, payment forms, contact forms, surveys and more.

What is your favorite aspect of this product?

Once I have selected a template, Google Forms will ask the purpose of creating the form and what it is for. Then it shows predefined questions to edit as per the needs.

What do you dislike most about this product?

It's possible to send email notifications, schedule a close date, and more but these notifications delay to appear at times

What recommendations would you give to someone considering this product?

Google Forms is packed with features and lets users create all types of online forms. You can simply use the drag and drop builder to add and remove fields in the form or create multipage forms.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Luis A.

  • Role: Human Resources
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2022

Google forms the most formal way of working

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Using google forms we are able to back up valuable information from our clients by creating forms that can get simple answer options and also send files as examples or business material. This tool made it easier for us to understand our clients in the best way to make projects that fit the answers provided by them.

What is your favorite aspect of this product?

These surveys can be stored in a google drive section and the user can use them whenever they want. We can also have an approximate number of questions answered and extract the files to be sent within the document. It is very easy to use and creating the drop down answer menu does not take a lot of time. It is free so anyone can use it and it also automatically saves to the cloud so we don't lose any data.

What do you dislike most about this product?

The forms being so simple to work with limit customization so each user can't fit the design to their field of work and their form creation options are not neatly arranged. Perhaps it needs an update in its interface so that the design does not look so static.

What recommendations would you give to someone considering this product?

It is recommended to incorporate tools to customize it more as a change in the style of typography and colors to implement. Also the buttons could be better organized to add extra documents and incorporate files in audio format and finally it would be helpful to obtain analysis to see if the answers are not complete or long enough.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Inspires Innovation

Susan L.

  • Role: Finance
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

My Experience Using Google Forms

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Google Forms is both a survey software and an online forms software. What makes it different is that it integrates well with Google Sheets for better data analysis

What is your favorite aspect of this product?

I like that Google Forms is multi-purpose. The software is Seamless to use and integrates well with other Google products Using Google Forms to create forms and for surveying is easy

What do you dislike most about this product?

With such a product and considering it's capabilities, I can barely find reasons to complain.

What recommendations would you give to someone considering this product?

Google Forms is an amazing product for handling both online forms and carrying out business surveys. It's also affordable and you should try it.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Unique Features

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