Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Helps Innovate

Feature Ratings

Average 82

Mobility

84

Data Analysis and Survey Function

83

Security

83

State Transformation

82

Drag and Drop Design

82

Workflow Automation

82

Version Management

81

Electronic Signatures

81

Field Configuration and Customization

81

APIs and Integration

80

Vendor Capability Ratings

Average 82

Ease of Implementation

86

Business Value Created

84

Usability and Intuitiveness

84

Ease of Data Integration

83

Ease of IT Administration

82

Ease of Customization

82

Quality of Features

82

Availability and Quality of Training

82

Breadth of Features

81

Product Strategy and Rate of Improvement

81

Vendor Support

80

Google Forms Reviews

Ricardo F.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2024

The best to make surveys

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

It's really easy to use, anyone can use it and generate info with it

What is your favorite aspect of this product?

Capabilities and ease of use

What do you dislike most about this product?

Sometimes the surveys might look boring

What recommendations would you give to someone considering this product?

It's really good, should consider it very strongly

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Shubham S.

  • Role: C-Level
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2024

Simple, amazing and useful

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Its free for unlimited users

What is your favorite aspect of this product?

Its simple to impliment

What do you dislike most about this product?

there must be some more features

What recommendations would you give to someone considering this product?

Add image Carousel feature

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Unique Features

Gopi k.

  • Role: Human Resources
  • Industry: Transportation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2026

Game Changer for Easy Data Collection

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

The interface is clean, lightweight, and built for speed, allowing anyone to build and deploy a functional form within minutes without drowning in complex design settings. It connects instantly with the Google Workspace. Responses automatically sync to Google Sheets in real-time, making data tracking, sorting, and collaboration incredibly seamless.

What is your favorite aspect of this product?

The moment someone submits a response, it populates the spreadsheet automatically. There is no manual downloading, no converting file formats, and no lag—just clean, organized data ready for analysis immediately. It turns a simple form builder into a highly efficient automation tool.

What do you dislike most about this product?

You are highly restricted when it comes to branding. You can only change basic colors and a few fonts, but you cannot change the layout, create advanced multi-column structures, or make it look like a highly polished, custom-branded landing page. For a premium, professional look, it often falls short compared to tools like Typeform or Jotform.

What recommendations would you give to someone considering this product?

Don't just look at the default "Responses" tab. Link the form to a new Google Sheet right away so your data is automatically organized, easier to filter, and ready for analysis. If you need to collect a lot of data quickly or host a simple sign-up, it’s the perfect tool. However, if you need a high-end, premium-looking form for a client-facing brand website, look into alternatives like Typeform or Jotform instead.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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